Consumer Protection Act


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Consumer Protection Act

  1. 1. Sezgin Alkan Emrah Tokalak Barış Yıldırım 050215087 050215037 0502150
  2. 2. <ul><li>Defination of Consumer Protection Act </li></ul><ul><li>Consumer Rights </li></ul><ul><ul><li>kinds of consumer </li></ul></ul><ul><ul><li>Important consumer rights </li></ul></ul><ul><ul><li>Exploitation of Consumers </li></ul></ul><ul><ul><li>C onsumer Protection </li></ul></ul><ul><ul><li>C onsumers Need P rotection A gainst [..] </li></ul></ul><ul><li>Consumer Protection Act in E-Commerce </li></ul><ul><ul><li>Abstract </li></ul></ul><ul><ul><li>Introduction </li></ul></ul>
  3. 3. <ul><li>Consumer rights are an integral part of our lives like the consumerist way of life. We have all made use of them at some point in our daily lives. Market resources and influences are growing by the day and so is the awareness of ones consumer rights. These rights are well defined and there are agencies like the Government, consumer courts and voluntary organizations that work towards safeguarding. While we like to know about our rights and make full use of them, consumer responsibility is an area which is still not demarcated and it is hard to spell out that all the responsibility is that a consumer is supposed to shoulder. </li></ul>
  4. 4. <ul><li>Consumer protection laws are designed to ensure fair competition and the free flow of truthful information in the marketplace. The laws are designed to prevent businesses that engage in fraud or specified unfair practices from gaining an advantage over competitors and may provide additional protection for the weak and those unable to take care of themselves. Consumer Protection laws are a form of government regulation which protects the interests of consumers. </li></ul>
  5. 5. <ul><li>Two kinds of consumer under the Act </li></ul><ul><ul><li>Consumer of goods </li></ul></ul><ul><ul><ul><li>buys or agrees to buy goods </li></ul></ul></ul><ul><ul><ul><li>any user of such goods </li></ul></ul></ul><ul><ul><li>Consumer of services </li></ul></ul><ul><ul><ul><li>hires or avails any services </li></ul></ul></ul><ul><ul><ul><li>any beneficiary of such service </li></ul></ul></ul>
  6. 6. <ul><li>Important consumer rights ; </li></ul><ul><ul><li>1. Right against exploitation by unfair trade practices. </li></ul></ul><ul><ul><li>2. Right to protection of health and safety from the goods and services the consumers buy or are offered free. </li></ul></ul><ul><ul><li>3. Right to be informed of the quality and performance standards, ingredients of the product, operational requirements, freshness or the product, possible adverse side effects and other relevant facts concerning the product or service. </li></ul></ul>
  7. 7. <ul><li>4. Right to be heard if there is any grievance or suggestions. </li></ul><ul><li>5. Right to get genuine grievances redressed. </li></ul><ul><li>6. Right to choose the best from a variety of offers. </li></ul><ul><li>7. Right to physical environment that will protect and enhance the quality of life. </li></ul>
  8. 8. <ul><li>Exploitation of Consumers ; </li></ul><ul><ul><li>Consumers are, however, by and large, practically denied most of these rights. They are exploited by a large number of restrictive and unfair trade practices. A situation has developed in science is extensively applied to marketing to ruthlessly, exploit the consumers by stimulating the weak points and soft corners of their mind. Misleading, false or deceptive advertisements are quite common. </li></ul></ul>
  9. 9. <ul><li>Exploitation of Consumers ; </li></ul><ul><ul><li>Many a time the advertisements deliberately give only half truths so as to give a different impression than is the actual fact. Thus, advertisements may, be misleading because things that should be said have not been said, or, because advertisements are composed or purposefully presented in such a way as to mislead. </li></ul></ul>
  10. 10. <ul><li>C onsumer Protection: </li></ul><ul><ul><li>For effective consumer protection, a practical response on the part of three parties, for example, the business, the government and the consumers, is essential. </li></ul></ul>
  11. 11. <ul><li>C onsumer Protection: </li></ul><ul><ul><li>Firstly, the business, comprising the producers and all the elements of the distribution channels, has to pay due regard to consumer rights. The producer has an inescapable responsibility to ensure efficiency in production and the quality of output. He should also resist the temptation to charge exorbitant prices in a seller’s market. </li></ul></ul>
  12. 12. <ul><li>C onsumer Protection: </li></ul><ul><ul><li>Many a time, the imperfections on the supply side, like hoarding and black marketing, mercilessly gouge the consumer. Hence, a socially responsible producer should see to it that whatever is produced reaches the ultimate consumer in time and at reasonable prices. </li></ul></ul>
  13. 13. <ul><li>C onsumer Protection: </li></ul><ul><ul><li>Secondly, the Government has to come to the rescue of the helpless consumer to prevent him from being mislead, duped, cheated and exploited. It should also take special care of the vulnerable sections. Governments should establish or maintain legal and/or administrative measures to enable or, as appropriate, relevant organizations to obtain redress through formal or informal procedures that are expeditious, fair, inexpensive and accessible. Such procedures should take particular account of the needs of low-income consumers. </li></ul></ul>
  14. 14. <ul><li>C onsumer Protection: </li></ul><ul><ul><li>Thirdly, consumers should accept consumerism as a means of asserting and enjoying their rights. Consumerism should succeed in making the business and the government more responsive to the rights of the consumers. Consumerism is a social force to make the business more honest, efficient, responsive and responsible, and pressurize the government to adopt the necessary measures to protect consumer interests by guaranteeing their legitimate rights. </li></ul></ul>
  15. 15. <ul><li>C onsumers Need P rotection A gainst: </li></ul><ul><ul><li>Unfair trade practice </li></ul></ul><ul><ul><li>Restrictive trade practice </li></ul></ul><ul><ul><li>Defects </li></ul></ul><ul><ul><li>Deficiencies </li></ul></ul>
  16. 16. <ul><li>Unfair Trade Practice: </li></ul><ul><ul><ul><li>Adopting unfair methods or deception to promote sale, use or supply of goods or services e.g. </li></ul></ul></ul><ul><ul><ul><li>Misleading public about price (e.g. bargain price when it is not so). </li></ul></ul></ul><ul><ul><ul><li>Charging above MRP printed. </li></ul></ul></ul><ul><ul><ul><li>Misleading public about another’s goods or services. </li></ul></ul></ul><ul><ul><ul><li>Falsely claiming a sponsorship, approval or affiliation. </li></ul></ul></ul><ul><ul><ul><li>Offering misleading warranty or guarantee. </li></ul></ul></ul>
  17. 17. <ul><li>R estrictive T rade P ractice : </li></ul><ul><ul><li>Price fixing or output restraint re: delivery/flow of supplies to impose unjustified costs/restrictions on consumers. </li></ul></ul><ul><ul><li>Collusive tendering; market fixing territorially among competing suppliers, depriving consumers of free choice, fair competition. </li></ul></ul><ul><ul><li>Supplying only to particular distributors or on condition of sale only within a territory. </li></ul></ul><ul><ul><li>Delaying in supplying goods/services leading to rise in price. </li></ul></ul><ul><ul><li>Requiring a consumer to buy/hire any goods or services as a pre-condition for buying/hiring other goods or services. </li></ul></ul>
  18. 18. <ul><li>D efects: </li></ul><ul><ul><li>Any fault, imperfection or shortcoming in the quality, quantity, potency, purity or standard which is required to be maintained by or under any law for the time being in force or under any contract express or implied or as is claimed by the trader in any manner whatsoever in relation to any goods. </li></ul></ul><ul><li>D eficiency: </li></ul><ul><ul><li>Any fault, imperfection, shortcoming or inadequacy in the quality, nature and manner of performance which is required to be maintained by or under any law for the time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service. </li></ul></ul>
  19. 19. <ul><li>Abstract: </li></ul><ul><ul><li>E -commerce as an emerging market transactions way to bring huge economic benefits to society, to provide fast transaction supply and demand sides, but also to the existing consumer protection measures appeared to be inadequate, there has been such as consumer safety, information, options, fair trade rights, claims and other rights violations . </li></ul></ul>
  20. 20. <ul><li>Abstract: </li></ul><ul><ul><li>These problems, both traditional transactions against the interests of consumers under e-commerce environment factors in reproduction, but more importantly, by the very nature of e-commerce, relevant supporting imperfect, as well as e-commerce regulatory delays and other factors result. This paper aims to analyze these issues and propose appropriate measures to protect consumers in e-business environment, legal rights. </li></ul></ul>
  21. 21. <ul><li>Introduction: </li></ul><ul><ul><li>E -commerce, the broad sense refers to all means of electronic technology with business-related activities, namely the electronic trade; narrow sense refers only to the Internet to conduct business activities. This new breakthrough in the traditional way of business business time and space, completely changed the traditional business of trading patterns, greatly enhancing the efficiency of business activities. </li></ul></ul>
  22. 22. <ul><li>Introduction: </li></ul><ul><ul><li>E -commerce, the broad sense refers to all means of electronic technology with business-related activities, namely the electronic trade; narrow sense refers only to the Internet to conduct business activities. This new breakthrough in the traditional way of business business time and space, completely changed the traditional business of trading patterns, greatly enhancing the efficiency of business activities. </li></ul></ul>
  23. 23. <ul><li>Consumer rights on E-commerce: </li></ul><ul><ul><li>According to MasterCard International survey: 70% of consumers worry about online shopping cheated . United States, a survey of 200 companies on e-commerce sites surveyed, the results show that, at least 77 companies different degree of consumer fraud act . Thus, the protection of consumer rights in electronic commerce has become increasingly prominent, not a good solution to this problem has restricted the growing e-commerce in this new field of &quot;bottleneck.&quot; How to lower the effective implementation of e-commerce consumer protection is facing an urgent need to address the theoretical and practical issues. </li></ul></ul>
  24. 24. <ul><li>Consumer rights on E-commerce: </li></ul><ul><ul><li>E-commerce in violation of consumer rights in the form of under the &quot;Consumer Protection Act&quot; gives consumers rights, the author of various forms of infringement the following categories: the safety of consumers right to protect against the rights to security in our country, &quot;Consumer Law&quot; give consumers the most basic rights, the right to infringe on the safety of consumers is also the e-commerce The biggest problem faced. </li></ul></ul>
  25. 25. <ul><li>Violations of consumer privacy : </li></ul><ul><ul><li>Consumers making e-commerce transactions often be asked to provide detailed personal information, communications, consumer habits and preferences, and even credit card numbers and passwords. Almost all of the e-commerce sites, both in the programming set if you do not enter this information, the transaction can not be the next step. However, this information is private and business customers to provide this information would be tantamount to their own privacy inform the other party. Operators to obtain consumer privacy, the respect of the obligation and responsibility to take necessary security measures, unauthorized not to leak. But in practice, operators often without the consumer agrees to use this information for commercial activities. What is more, some can not continue operating the site is to sell its customer information to maintain the survival website, which seriously infringed the privacy of consumers. </li></ul></ul>
  26. 27. <ul><li>Thank You For Your Attention ! </li></ul>