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Induction ch1 sumeeta

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  • 1.
    • Framing a Good Query
    • Presentation of issue and context in a manner that compels members to respond
    • Clarity in articulating what exactly is sought to keep responses focused
  • 2.
    • Parts of a query
    • Context
    • Issue
    • Question Statement
    • Signature
  • 3.
    • The Context: Opening statement in the query and very important to give reader a background on query-poser, work organisation is involved in and to understand why question is asked.
    • Helps the reader determine whether the information shared will actually be used by query-poser in practice and therefore helps decide whether to respond. The context therefore needs to be clear and compelling
    • Tips
    • Often, query is in a raw form and does not have these details. Members don’t think it important to give background. Call member or e-mail to ask for specific information to be included.
    • If you know something about member, you could draft something and send it to member to review (saves time).
    • Explain to member that the query will get better responses if this information is included
  • 4.
    • Query Context:
    • I work for a GTZ program (German development cooperation) in Delhi called Promotion of Industrial Services and Employment PISE. It supports several private and governmental vocational training institutes all over India in the area of high tech, like automation, mechatronics, tool and die making, etc., which try to meet the requirements of technology-intensive small and medium enterprises. We aim to establish a gender strategy for these technology centres. Overall objectives are to attract as well as to prepare more women towards non-traditional vocational courses at technology institutes and to increase the employability of women for better paid and technical skills demanding jobs on a sustainable basis.
    • Our partner institutions are very interested in joining our effort of implementing gender related initiatives as well and have been already working on this topic and made first experiences.  Nevertheless by now we have been facing several challenges:
  • 5.
    • The Issue : describes the situation on the ground and the real challenge being faced.
    • Tips:
    • Not much editing required – leave in original form to give flavour of personality of the questioner
    • Give members enough of a picture of the situation/ issues to provide a relevant reply.
    • Not too long, just few lines/ a small para
    • Weave context in first para into issues in next para and lead to question statement
  • 6.
    • Issue
    • Nevertheless by now we have been facing several challenges:
    • The training schemes of the institutes are mostly short term courses which makes the establishment of specific offers for women (like in personality development, counselling, mentoring, job placement etc.) difficult.
    • In addition they operate mostly in male dominated sectors , although there are more and more women entering these sectors there is still a low enrolment and low employment of female graduates.
    • The institutes provide mostly further training , most of the customers are sent by the industry which means that the demand from already adequate qualified and eligible women is low.  
  • 7.
    • Question Statement
    • Clear
    • Concise
    • Simple
    • Question statement forms framework for CR
    • Not too long and winding a statement and not complicated for reader
  • 8.
    • Question Statement
    • To find some ways that people have addressed these challenges, I am searching for best practice examples from other organizations, NGOs, private training providers, etc.  If you have any experience in some of these questions I would very much appreciate your assistance as well as some advice who else I could contact.  Kindly connect me with members of the network who are also engaged in the area of gender equality in the high tech training sector.  
  • 9.
    • The Signature/ Closing line
    • A personal statement at the end on how much the member values the Community and support through it and how they plan to use the information can be a way to get respondents interested and engaged
  • 10.
    • Given this context, UNDP India would like to learn from network colleagues about their experience and knowledge of programmes, strategies and policies that have sought to address the concerns of seasonal migrant labour in India, both at source as well as at the destination sites, in India and other countries.  
    • This will be useful for our current partners in the livelihoods portfolio to better design interventions that can improve the situation of migrant population.  
    • Regards,
    • Prema Gera
    • UNDP
    • New Delhi
  • 11.
    • Query types
    • The four query types are:
    • Experiences – seeking where something like this has occurred
    • Examples – seeking documentation on ideas, systems, creative works or other intellectual property used elsewhere
    • Referrals – seeking contacts or expertise to follow up with
    • Advice – seeking thoughts and insights from members, including lessons learned
  • 12.
    • Query Type (Experience; Referrals)
    • To find some ways that people have addressed these challenges, I am searching for best practice examples from other organizations, NGOs, private training providers, etc.  If you have any experience in some of these questions I would very much appreciate your assistance as well as some advice who else I could contact.  Kindly connect me with members of the network who are also engaged in the area of gender equality in the high tech training sector.  
    • Tips
    • People often ask for “examples” when they are really looking for “experiences”. What they are really asking is “Has this been tried somewhere? Can you share what you learnt?”
    • People almost always give advice whether you explicitly ask for it or not
    • Again, to categorize correctly, it helps to talk to query poster to bring clarity in what they want – sharing of experiences or contacts of experts or both?
  • 13.
    • Examples
    • This query type seeks examples of systems/ tools/ methodologies/ training modules;
    • “ We endeavour to build a community centered Information Communication Technology (ICT) tool to facilitate microfinance and development. An analysis of existing software for SHG accounts and ongoing efforts in this area will help us not to reinvent the wheel but concentrate on the constraints experienced. We would like to know:
    • What kind of demand do members see for tools in these areas that are targeted to SHGs?   
    • What tools are currently in use, and are there any gaps to be addressed?
    • We would appreciate advice from members of this Community on the above”
  • 14.  
  • 15.
    • Query formulation - Some general tips:
    • As a principle, base queries on real demand. Supply driven are usually contrived and not genuine queries – so they don’t lead to practical solutions to real problems;
    • Speak to query-poser at length to get all details required.
    • Often query-poser will require support in formulating. You can discuss and then draft something. Some back and forth on e-mail may be required, but this will really ensure they get what they are looking for (appreciated)
    • Well-formulated and clear query will get clear responses and result in a good summary/ CR. Therefore, time invested in query formulation is worth while. No room for ambiguity – pin the question such that you get tangible concrete responses;
    • Members may raise queries which invite debate and opinions – a sure sign is when member is asked how they would use information gathered from SE and how it would be useful to their work and they don’t have a clear answer. These queries are based on academic interest or purely for advocacy – explain to member that this is a solution based network….
  • 16.
    • Managing query traffic and keeping queries relevant and interesting - Some tips:
    • Encourage members to think of issues they face in their work/ project formulation, strategy development, implementation, monitoring etc. and how community members could help through peer-assist;
    • Members could be gently coaxed to post query on a critical issue e.g. ISST and gender dimensions of NREGA;
    • Wide range of issues within scope of the Work and Emp CoP – members range from “labour types” to “livelihood types” and those interested in employment generation. Queries can be alternated in a way that each group in the Community retains interest in discussions (alternating themes even helps in keeping UN agencies with diverse mandates engaged!);
    • At low times, seek support from UN agency staff, focal points in steering the community by highlighting imp issue through query or contacting a partner etc.;
  • 17.
    • Every now and then post a query from an illustrious member (keeps members interest alive);
    • Very simple queries from the field which could add value to the work of many field level partners are found very useful by members e.g. software for SHG accounting;
    • Raise topical issues to generate interest – in march 2006 AP crisis for MF community
    • Different aspects of a particular topic could be handled through different queries so there is a sequential progression of learning on a particular topic. E.g. on NREGA we have handled a series of queries of interest to both civil society and government starting with training aspects, monitoring, resource support institutions, participation of women, planning of works etc.
  • 18. www.solutionexchange-un.net.in