2. EMPHASIS Environment It is complex: CARE, NGOs, Partners Regional, Maybe Starfish-structure Matrix supervision, Performance-oriented Process innovation approach Quality content Emphasis on creativity, talent, knowledge, sharing, communication, learning, adapting,
3. Community of Practice (CoP)An affinity group. An informal network or forum where tips are exchanged and ideas generated [Thomas A. Stewart].A group of professionals, informally bound to one another through exposure to a common class of problems, common pursuit of solutions, and thereby themselves embodying a store of knowledge [McKinsey & Co.].
4. EMPHASIS CoPRegional Secretariat CARE UK & BIGProject Director Country TeamsM&E ManagerResearch ManagerFinance Manager NGO Partners, Consultants, CommunityUN, IOM, CARAM, Members,NACO, INTL NGO, CARE StaffOther NGO
5. KM Networks: Centralized
6. KM Networks: Hub & Spoke - I
7. KM Networks: Hub & Spoke - II
8. KM Networks: Honeycomb
9. KM Networks: Constellation
10. The pressures Pressure to reduce costs, increase quality of service and return on investment Time lost in gestation; so need to accelerate pace to achieve work plan; so project changes Retention of team, effective platforms and self-serve options like Ning Project emphasizes sharing Data, Info, & Knowledge, KM process which suits partners, donors and listeners New approaches and tools to replace command and control structures like cross functional teams EMPHASIS to be a Regional collaborative team
11. Sustaining Change“ The Basic Economic Resources – the means of production – is no longer Capital, nor natural resources, nor labour. It is and will be knowledge ” – Peter Drucker Shift from Physical asset oriented to Intellectual asset oriented economy. Values derived from intellectual capital Continuous learning becoming an integral part of CARE. Knowledge & Expertise of CARE and its Individuals should be seen as Critical Resources.
12. Why knowledge? CARE is Resources + Capabilities; the capabilities tapped in EMPHASIS & individuals are essential for sustaining competitive advantages. The raise of ‘Organisational learning” – the question of survival, success and sustainability Knowledge is the only indispensible resource The sustained competitive advantage comes only from what you know and how fast you can put into action. Knowledge is the most advantageous tool to deal with Change and documenting EMPHASIS Project memory
13. What is knowledge? Knowledge is information combined with experience, context, interpretation and reflection. It is high value form of information that is ready to apply to decisions and actions Knowledge is ‘Justified true belief’ “Knowledge is experience. Every thing else is just information” – Albert Einstein “The wise see Knowledge and action as one” – The Bhagavad Gita
14. Data, Info, KnowledgeWhat is known by perceptual experience and reasoning. For example, 1234567.89 is data "Your bank balance has jumped 8087% to $1234567.89" is information "Nobody owes me that much money" is knowledge "Id better talk to the bank before I spend it because of what has happened to other people" is wisdom.
15. From Data to Knowledge Expertise Individual, judgmental Contextual, tacit Knowledge Information Codified, explicit Easily transferable Data
16. Explicit or Enterprise Knowledge Formal and systematic Easily communicated and shared Recordable, articulate, transmittable Examples: product Specification, Computer Programme, Process sheets, methods of working, or Engineering Drawing.
17. Experience or Tacit KnowledgeExperience: Active participation in events or activities, leading to the accumulation of knowledge or skill. Varies in Individuals & difficult to communicate Deeply rooted in action, Judgement, Intuition, Feelings Inside, locked and matchless, unless revealed. Consists of Technical Skills: Know – How & Why Cognitive: mental models
18. What does KM involveIdentify Acquire Manage Disseminate Ensure right knowledge to right persons at right time and in right format Leverage existing Knowledge and potential of IT Make knowledge sharing a dominant culture Gain competitive advantage by harvesting & using experiential knowledge
19. KM Definitions - CallioniManaging mindfully a process that links data through information, and knowledge, to action, learning and transfer.The output is action while the outcome is learning and transfer.
20. KM DefinitionsKnowledge Management is the art of creating value from the intangible assets of an organization. (Sveiby)Knowledge Management consists in the identification, optimization and dynamic management of the intellectual assets possessed in explicit or implicit form by persons or communities (Snowden).
21. The efficiency of a firm depends on howfast it bridges the gap between what it knows and what it needs to know Knowledge Gap ge Change n ha o fC e R at g earnin of L Rate Time
22. Two Thrusts of KM 1. Sharing existing knowledge “Knowing what you know”KM 2. Knowledge for Innovation “Creating and Converting”
23. Why KM? Not to reinvent the wheel : solution exists, or is known somewhere in the organization Learn from past mistakes – ours or others Knowledge resource depletion, Reduction, migration & brain-drain Innovate & lead change in the business Wise Men Learn from their Mistakes The Wiser Learn from Others mistakes also
24. Lens and Frames What you see depends on where you sit What you do depends on where you stand What you hear depends on where your mind is What you feel depends on what you know
25. Hare or Duck?
26. First PositionSeeing, hearing and feeling the situation through your own eyes, ears and feelings.You think in terms of what is important to you, and what you want to achieve,
27. Second PositionStepping into the shoes of the other person and experiencing (seeing, hearing and feeling) the situation as if you were him, her, or them.You think in terms of how this situation would be interpreted by other person. “Before criticizing someone, walk a mile in their shoes!”
28. Third PositionStanding back from a situation and experiencing it as if you were a detached observer. In your mind you are able to see and hear the other person as if you were a Third person.You think in terms of what opinion, observations or advice would some one who is not involved offer. You need to be in a strong resourceful state and take a objective view of your own behaviour and look for opportunities to respond differently, in order to achieve a different and more positive outcome.
29. Which Position? We stand for Evidence, Truth… We stand for Peace… So, the Third position ‘Facilitate Sharing’ in our CoP The EMPHASIS CoP
30. Principles of the Prophet Practice Preach Beliefs + Right Actions = Results Right Means + Right Ends = Success “He was …without a bodyguard, without a palace, without a fixed revenue. If ever any man had the right to say that he ruled by a right divine It was Mohammad, for he had all the power without instruments andObservation without its support. He cared not for dressing of power. The simplicity of his private life was in keeping with his public life." Bosworth Smith
31. IM Versus KMDevelop a culture of trust,autonomy, collaboration, and How Individual goals will beinnovation managed and leveraged. Make KM part of the normal workflow and functions of the worker How and why to use information and resources, and enable that knowledge to be more responsive and innovative Source: Gartner Research Engage individuals and communities, to flatten organisational structures and simplify communication paths
32. Our KM Strategy We conducted knowledge audit Developed a knowledge strategy for attaining the goals of EMPHASIS Ensuring that appropriate KM activities are officially sanctioned Consider the CARE culture Consider the stages of the knowledge process: create, capture, share, revise Identify and consider ways to manage knowledge risks, & threats Review link between implementation & EMPHASIS objectives
33. Knowledge Sources• Community• Face to Face• Phone• Mobile• Web• Machines
34. EMPHASIS KM Processes Discussion Transcripts Knowledge AssetsChat, Tele, Video Conf or Resources consisting ofE-forum discussion Discussion summary Recommended Documents,Blogs Consolidated Replies Websites, Contacts, Organizations…SMS, Audio, Video Final BlogGroup work Collaborative DocumentFGD, Field or Immersion Visit Reports, Guidelines, budgets ArchivesTransliteration Translated docs
35. KM Enablers Guidelines, tools and techniques Communities of Practice Document success story, lesson learnt, develop concepts, scenarios Collaborative technologies Experiential learning – Immersion Visits Social network analysis Intranets Archives: Records and document management Mentor the Sharing culture Reflection and Self Assessment
36. Ring up Ning, and sing, Ring up Ning, and sing, Your story on Ning; If your story is stronger, Our program will be longer Ring up Ning, and sing!
37. http://emphasis.ning.com No thanks for your patience Thanks only for sharing in CoPSo, join the EMPHASIS CoP Your qualification is your knowledge