Emphasis introduction to kmPresentation Transcript
EMPHASIS Knowledge Management
It is complex: CARE, NGOs, Partners
Regional, Maybe Starfish-structure
Process innovation approach
Emphasis on creativity, talent, knowledge, sharing, communication, learning, adapting,
Community of Practice (CoP)
An affinity group. An informal network or forum where tips are exchanged and ideas generated [Thomas A. Stewart].
A group of professionals, informally bound to one another through exposure to a common class of problems, common pursuit of solutions, and thereby themselves embodying a store of knowledge [McKinsey & Co.].
EMPHASIS CoP CARE UK & BIG Country Teams Regional Secretariat Project Director M&E Manager Research Manager Finance Manager NGO Partners, Consultants, Community Members, CARE Staff UN, IOM, CARAM, NACO, INTL NGO, Other NGO
KM Networks: Centralized
KM Networks: Hub & Spoke - I
KM Networks: Hub & Spoke - II
KM Networks: Honeycomb
KM Networks: Constellation
Pressure to reduce costs, increase quality of service and return on investment
Time lost in gestation; so need to accelerate pace to achieve work plan; so project changes
Retention of team, effective platforms and self-serve options like Ning
Wise Men Learn from their Mistakes The Wiser Learn from Others mistakes also
Lens and Frames
What you see depends on where you sit
What you do depends on where you stand
What you hear depends on where your mind is
What you feel depends on what you know
Hare or Duck?
Seeing, hearing and feeling the situation through your own eyes, ears and feelings.
You think in terms of what is important to you, and what you want to achieve,
Stepping into the shoes of the other person and experiencing (seeing, hearing and feeling) the situation as if you were him, her, or them.
You think in terms of how this situation would be interpreted by other person. “Before criticizing someone, walk a mile in their shoes!”
Standing back from a situation and experiencing it as if you were a detached observer. In your mind you are able to see and hear the other person as if you were a Third person.
You think in terms of what opinion, observations or advice would some one who is not involved offer. You need to be in a strong resourceful state and take a objective view of your own behaviour and look for opportunities to respond differently, in order to achieve a different and more positive outcome.
We stand for Evidence, Truth…
We stand for Peace…
So, the Third position
‘ Facilitate Sharing’ in our CoP
The EMPHASIS CoP
Principles of the Prophet Practice Beliefs Right Actions + Results = Preach Right Means Right Ends + Success = “ He was …without a bodyguard, without a palace, without a fixed revenue. If ever any man had the right to say that he ruled by a right divine It was Mohammad, for he had all the power without instruments and without its support. He cared not for dressing of power. The simplicity of his private life was in keeping with his public life." Bosworth Smith Observation
IM Versus KM How Individual goals will be managed and leveraged. Develop a culture of trust, autonomy, collaboration, and innovation Make KM part of the normal workflow and functions of the worker How and why to use information and resources, and enable that knowledge to be more responsive and innovative Engage individuals and communities, to flatten organisational structures and simplify communication paths Source: Gartner Research
Our KM Strategy
We conducted knowledge audit
Developed a knowledge strategy for attaining the goals of EMPHASIS
Ensuring that appropriate KM activities are officially sanctioned
Consider the CARE culture
Consider the stages of the knowledge process: create, capture, share, revise
Identify and consider ways to manage knowledge risks, & threats
Review link between implementation & EMPHASIS objectives
Face to Face
E-forum discussion Blogs Chat, Tele, Video Conf SMS, Audio, Video Discussion summary Discussion Transcripts Consolidated Replies Final Blog Group work Collaborative Document Reports, Guidelines, budgets FGD, Field or Immersion Visit Transliteration Translated docs EMPHASIS KM Processes Knowledge Assets or Resources consisting of Recommended Documents, Websites, Contacts, Organizations… Archives