Management Skills For New Managers


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management skills for new managers workshop presentation by Fahmi Abdein targeting new and experienced managers and supervisors. What makes an excellent and successful manager, and how to successfully manage and supervise others.

Management Skills For New Managers

  1. 1. Management Skills for New Managers By: Fahmi Abdein
  2. 2. Overview <ul><li>Personality traits of successful managers. </li></ul><ul><li>Basic skills in management. </li></ul><ul><li>Managing performance. </li></ul><ul><li>Becoming a great manager. </li></ul>
  3. 3. ” ان اللّه يحب اذا عمل أحدكم عملا أن يتقنه“ محمد ( صلعم )
  4. 4. <ul><li>If there is nothing very special about your work … You won’t get noticed, and that means you won’t get paid much either.” </li></ul><ul><li>Michael Goldhaber, Wired Magazine </li></ul>
  5. 5. Exercise <ul><li>Draw your organizational chart and pinpoint your position. </li></ul>
  6. 6. Personality Traits of Successful Managers <ul><li>Attitude </li></ul><ul><li>“ If you think you can, you can. And if you think you can’t, you cant!” </li></ul><ul><li>“ Winners never quit, quitters never win.” </li></ul>
  7. 7. Personality Traits of Successful Managers <ul><li>Loyalty </li></ul><ul><li>Be loyal to yourself, your people, and your company. </li></ul>
  8. 8. Personality Traits of Successful Managers <ul><li>Perfection </li></ul><ul><li>- Don’t settle for less than 100% from yourself, people you care about, and your employees. </li></ul><ul><li>- When you do it, just do it right. </li></ul>
  9. 9. Personality Traits of Successful Managers <ul><li>Eye for details </li></ul><ul><li>- The eye behind your eye </li></ul><ul><li>- Your subconscious’s secret scanner </li></ul><ul><li>- See the trees in the forest </li></ul>
  10. 10. Personality Traits of Successful Managers <ul><li>Honesty </li></ul><ul><li>Honesty leads to trust, trust leads to belief, </li></ul><ul><li>belief leads to dedication. </li></ul>
  11. 11. Personality Traits of Successful Managers <ul><li>Organized </li></ul><ul><li>Organize your mind </li></ul><ul><li>Organize your workspace </li></ul>
  12. 12. <ul><li>“ Experience is not what happens to you but what you make of what happens to you.” </li></ul><ul><li>Aldus Huxley </li></ul>
  13. 13. Basic Skills in Management <ul><li>Delegation </li></ul><ul><li>“ The primary skill of a manager consists of knowing how to make assignments and picking the right people to carry out those assignments.” </li></ul><ul><li>Lee Iacocca </li></ul>
  14. 14. Basic Skills in Management <ul><li>Delegation </li></ul><ul><li>Micro vs. Macro management. </li></ul><ul><li>What to delegate. </li></ul><ul><li>Whom to delegate to. </li></ul><ul><li>Trust, but verify. </li></ul>
  15. 15. Basic Skills in Management <ul><li>Problem solving & Decision making </li></ul><ul><li>Define </li></ul><ul><li>Analyze </li></ul><ul><li>Propose </li></ul><ul><li>Select </li></ul><ul><li>Implement </li></ul><ul><li>Evaluate </li></ul>
  16. 16. Basic Skills in Management <ul><li>Root Cause Analysis </li></ul>Why Why Why Why Why Why Why Why
  17. 17. Root Cause Analysis Why Why Why Why Why Why Why Why
  18. 18. Visual Management <ul><li>Workplace layout and design. </li></ul><ul><li>Management by walking around. </li></ul>
  19. 19. Basic Skills in Management <ul><li>Coordinating/controlling </li></ul><ul><li>Man </li></ul><ul><li>Material </li></ul><ul><li>Machine </li></ul><ul><li>Time </li></ul><ul><li>Information </li></ul>
  20. 20. Basic Skills in Management <ul><li>Communication skills </li></ul><ul><ul><li>Verbal </li></ul></ul><ul><ul><li>Listening </li></ul></ul><ul><ul><li>Body Language </li></ul></ul><ul><ul><li>Written </li></ul></ul>
  21. 21. Basic Skills in Management <ul><li>Motivating for results Exercise: </li></ul><ul><li>Write down 5 things that: </li></ul><ul><li>- Motivate you. </li></ul><ul><li>- Discourage you. </li></ul>
  22. 22. Basic Skills in Management <ul><li>Motivating for results </li></ul><ul><li>Yourself </li></ul><ul><li>Others </li></ul><ul><li>What </li></ul><ul><li>How </li></ul>
  23. 23. Managing Performance <ul><li>“ You can take my factories, burn up my buildings, but give me my people and I’ll build the business right back again.” </li></ul><ul><li>Henry Ford </li></ul>
  24. 24. Managing Performance <ul><li>Job description and duties </li></ul><ul><li>Functions </li></ul><ul><li>Responsibilities </li></ul><ul><li>Authority </li></ul><ul><li>Span of influence </li></ul><ul><li>Reporting to </li></ul>
  25. 25. Managing Performance <ul><li>Efficiency is doing things right. </li></ul><ul><li>Effectiveness is doing the right things. </li></ul>
  26. 26. Managing Performance <ul><li>Training </li></ul><ul><li>“ Repetition brings familiarity, and familiarity is the opposite of the unknown.” </li></ul><ul><li>Steven Levenkron </li></ul>
  27. 27. Managing Performance <ul><li>Training </li></ul><ul><li>Importance </li></ul><ul><li>Fairness </li></ul><ul><li>Career Killer </li></ul><ul><li>Planned </li></ul><ul><li>Practical </li></ul><ul><li>Monitor </li></ul><ul><li>Update </li></ul>
  28. 28. Managing Performance <ul><li>Resources </li></ul><ul><li>- Give your people all the tools they need to succeed. </li></ul><ul><li>- Find new resources to improve performance. </li></ul>
  29. 29. Managing Performance <ul><li>Goal setting </li></ul><ul><li>- Challenging goals improve productivity </li></ul><ul><li>- Collaborative </li></ul><ul><li>- Deadline </li></ul><ul><li>- Reward </li></ul><ul><li>- Continuous </li></ul>
  30. 30. Managing Performance <ul><li>“ Regard your soldiers as your children, and they will follow you into the deepest valleys; look upon them as your own beloved sons, and they will stand by you even unto death.” </li></ul><ul><li>Sun Tzu’s Art of War </li></ul>
  31. 31. Managing Performance <ul><li>Empowering </li></ul><ul><li>- Micro Vs. Macro Management. </li></ul><ul><li>- Authorize – give power. </li></ul><ul><li>- No delegation without power. </li></ul>
  32. 32. Managing Performance <ul><li>Developing </li></ul><ul><li>- Self and team Knowledge. </li></ul><ul><li>- Develop and advance. </li></ul><ul><li>- Continuous development. </li></ul>
  33. 33. Managing Performance <ul><li>Appraising </li></ul><ul><li>- No surprises. </li></ul><ul><li>- Continuous. </li></ul><ul><li>- Verbal. </li></ul><ul><li>- Training period. </li></ul><ul><li>- Annual/Semi- annual. </li></ul>
  34. 34. Leaders are born to be made Fahmi Abdein Leaders: Born or Made?
  35. 35. Becoming a Great Manager <ul><li>“ In the province of the mind, what one believes to be true either is true or becomes true.” </li></ul><ul><li>John Lilly </li></ul>
  36. 36. Becoming a Great Manager <ul><li>Know yourself. </li></ul><ul><li>Love what you do. </li></ul><ul><li>Learn by doing. </li></ul><ul><li>Roll-up your sleeves. </li></ul><ul><li>Knowledge is power. </li></ul><ul><li>Practice, practice, practice. </li></ul><ul><li>Persistence pays. </li></ul><ul><li>Be clear. </li></ul><ul><li>Be consistent. </li></ul><ul><li>Be accessible. </li></ul><ul><li>It’s NOT what you say, it’s HOW you say it. </li></ul><ul><li>Be fair. </li></ul><ul><li>Keep your promises. </li></ul><ul><li>Motivate & Reward. </li></ul><ul><li>Reprimand. </li></ul><ul><li>If you don’t know it, ask about it. </li></ul><ul><li>Accept criticism. </li></ul><ul><li>Find, and train your replacement. </li></ul>
  37. 37. Becoming a Great Manager <ul><li>” فاقد الشيء لا يعطيه“ </li></ul><ul><li>مثل عربي </li></ul>
  38. 38. Know Yourself <ul><li>Exercise </li></ul><ul><li>On a piece of paper, write down 5 strengths and 5 weaknesses you have. </li></ul>
  39. 39. Know Yourself <ul><li>Believe it or not, you do have weaknesses. </li></ul><ul><li>First step to recovery is acknowledgement! </li></ul><ul><li>Do not put yourself in unbearable situations. </li></ul><ul><li>Continuously do an inventory. </li></ul>
  40. 40. Love What You Do <ul><li>“ You must love it in order to succeed in it” </li></ul>
  41. 41. Learn By Doing <ul><li>Turn knowledge to practice. </li></ul><ul><li>Keep doing it until you perfect it. </li></ul>
  42. 42. Roll-up Your Sleeves <ul><li>Hands on management. </li></ul><ul><li>If you are not willing to do it yourself don’t ask it from someone else. </li></ul>
  43. 43. Roll-up Your Sleeves <ul><li>The power of the presence of a leader among followers …. </li></ul><ul><li>Just being there </li></ul>
  44. 44. Knowledge Is Power
  45. 45. Practice, Practice, Practice <ul><li>“ Perfect” Practice makes “perfect”. </li></ul>
  46. 46. Persistence Pays “ When the going gets tough; the tough get going” “ Power-lessness is a state of mind”
  47. 47. <ul><li>“ The enlightened ruler lays his plans well ahead; the good general cultivates his resources.” </li></ul><ul><li>Sun Tzu’s Art of War </li></ul>
  48. 48. Be Clear <ul><li>Be straight forward. </li></ul><ul><li>Don’t leave any chance for misinterpretation. </li></ul><ul><li>Make sure that you were clearly understood. </li></ul>
  49. 49. Be Consistent <ul><li>Consistent behavior. </li></ul><ul><li>Equal treatment. </li></ul><ul><li>No surprises. </li></ul>
  50. 50. It’s NOT What You Say, It’s HOW You Say It
  51. 51. Be Fair <ul><li>Treat others the way you would like to be treated </li></ul>
  52. 52. Keep Your Promises <ul><li>Respect is earned, not given. </li></ul><ul><li>Your actions speak louder than you words. </li></ul>
  53. 53. Motivate & Reward <ul><li>Clear reward system. </li></ul><ul><li>In public. </li></ul><ul><li>Always celebrate success. </li></ul>
  54. 54. Reprimand <ul><li>Poor performance. </li></ul><ul><li>In private. </li></ul><ul><li>What would they do? </li></ul>
  55. 55. If You Don’t Know It, Ask About It <ul><li>No one knows it all. </li></ul><ul><li>Ignorance isn’t “not knowing”, rather it’s “not asking” for knowledge </li></ul><ul><li>Make them feel good. </li></ul>
  56. 56. Be Accessible <ul><li>Always be available to help your team. </li></ul><ul><li>Open door policy. </li></ul>
  57. 57. Accept Criticism <ul><li>Even the best managers make mistakes. </li></ul><ul><li>Don’t take it personally. </li></ul>
  58. 58. Find, And Train Your Replacement
  59. 59. Excellence is a State of Mind <ul><li>Make the decision to: Never again … do anything that is not EXCELLENT </li></ul>
  60. 60. Always Remember, “ Quality People Produce Quality Products” Fahmi Abdein