How Values And Habits Become Process Lean Thinking
Company Culture & Lean Thinking
How Values & Habits Become
Whenever there is a product for a customer,
there is a value stream. The challenge lies in
Lean is a method of seeing and acting that
eliminates ANYTHING that does not deliver
value to the customer.
Industry averages have shown that companies
that adopt Lean practices find that there is 95%
waste in their basic office, manufacturing and
distribution activities. Does this seem possible?
How to See Waste
Can You Identify Waste?
Can You identify Any Closed Mitts items in
your Area of work?
In basic office functions?
In our sales processes?
In Customer Contact?
Lean & Core Values
Values are invisible.
All the Core Values have components that
help guide our daily activities.
So Values and Culture have components
that involve habits or actions.
Culture and Values
People are our Core Assets-Capable People
What does it mean to be customer focused and
to take pride in our capabilities?
In it’s most essential meaning, it is aligning our
daily work and activities with the goals and
needs of our supervisors & customers.
Lean & Company Culture
This is where Lean fits in.
Lean makes us see how to adapt and change our work
habits and activities to be in alignment with those of our
Are we aligned by department or really to our customer
Do we think inside the box of “department” or in
alignment with our customer needs?
How can you tell the difference?
Being Aligned means considering the implications of
your actions on the next step in the Value Stream-Make
it a GOOD HANDOFF
The Value Stream
The “Value Stream” are all the actions and
activities to deliver a company’s products or
services to it’s customers.
Anything that does not “add value” to the
customer is considered wasted energy or
Toyota has consistently applied Lean Thinking
and Processes and now is the #2 Automotive
company in the world and growing!
Something must be working!
1. Where Lean Begins-5 S
Sort-Get rid of un-needed
Set-in-order-everything in it’s place
5 S Sort
Explanation Of The First Pillar - Sort
Definition of the First Pillar
Only what is needed, only in the amount needed, and only when it is
needed. Remove all items from the workplace that are not needed for
current production (or clerical) operations.
B. The Key to the First Pillar
If you Sort, you leave only the bare essentials: When in doubt, throw it out.
This principle is a key part of Sort in the context of the five Pillars.
C. Why Sort is Important
• Problems and annoyances in the work flow are reduced, communication between
workers is improved, product quality is increased, and productivity is enhanced.
• AREAS TO SORT
5S Set in Order
Explanation of the Second Pillar – Set in Order
Sort and Set in Order work best when they are implemented together
Definition of the Second Pillar
Set in Order means that you arrange needed items so that they are easy to use and label them so
that anyone can find them and put them away.
Why Set in Order Is Important
Setting in Order is important because it eliminates many kinds of waste in production or clerical
It is not unusual for a three-hour changeover routine to include 30 minutes of searching.
AREAS TO SET IN ORDER
Explanation of the Third Pillar – Shine
Definition of the Third Pillar
Shine: Keep everything swept and clean
Set & Post Daily & Weekly Schedules
Why Shine Is Important
Another key purpose is to keep everything in top condition
so that when someone needs to use something, it is ready
to be used
AREAS TO SHINE
5 S Standardize
Explanation of the Fourth Pillar – Standardize
Definition of the Fourth Pillar
Why Standardization Is Important
Building on this definition, we may define Standardized as the result that
exists when the first three pillars-Sort, Set in Order and Shine-are properly
• When you think about a city you might say that a well-kept city block is
one that has been swept and washed clean of debris and dirt. In the
5S context, a well-kept city block would be one in which results or Sort,
Set in Order and Shine are maintained.
• AREAS TO STANDARDIZE
5 S Sustain
Explanation of the Fifth Pillar - Sustain
Definition of the Fifth Pillar
The fifth pillar is Sustain. In the context of the five pillars, to Sustain
means to make a habit of properly maintaining correct procedures.
In your life in general, what do you mean when you talk about
sustaining something? Usually, you think of it as drawing on something
from inside yourself in order to maintain a course of action-even when
forces in your life challenge this effort.
AREAS TO SUSTAIN