A Candid Discussion of High Speed Internet Access For Meeting Planners
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A Candid Discussion of High Speed Internet Access For Meeting Planners

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Meeting and event professionals – including suppliers such as hotel and convention facilities sales staff -- need to be able to converse intelligently about High Speed Internet Access. If you are ...

Meeting and event professionals – including suppliers such as hotel and convention facilities sales staff -- need to be able to converse intelligently about High Speed Internet Access. If you are totally oblivious and think, hmmm, let’s let the ‘tech’ people figure this out, this webinar is for you. Learn about HSIA and why free may not be the best option for you.

Planners know about the importance of event history and understanding projected needs such as F&B consumption, attendance numbers, etc., but many don’t know how much High Speed Internet Access (HSIA) bandwidth they use, how it is being used, whether they are receiving what they contracted for, and/or what level of service is required.

Given the pace of technological change and consumer usage patterns, the concern is whether either side has sufficient knowledge to ask the right questions and achieve desired outcomes.

Learner Outcomes:

The factors driving Internet bandwidth consumption at events.
Best practices for managing and reporting Internet bandwidth usage.
Improving attendee satisfaction by providing adequate bandwidth at events
This program was developed by and is delivered under the auspices of the CIC APEX Standards Review Council and its Bandwidth and Connectivity Workgroup. For more information see http://tinyurl.com/afmwshf

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  • Walk-in info slide
  • Terri to do introductions and general housekeeping announcements-THANK Epro Meeting Apps/Powered by E-pro Direct our sponsorCVB Co-host and Planner(depending on who we have on the call)Thank E-proDirect LLC | Hospitality Marketing & Technology Solutions- Craig Dealfor ePro will be attending this webinar-say hello and welcome. (he will speak briefly at the end of the webinar)
  • Panelists:MaryAnneBobrow, CAE, CMP, CMM, CHEPresident, Bobrow Associates, Inc. MaryAnneBobrow is President of Bobrow Associates, Inc., an association and meetings management company. Her firm manages not-for-profit associations, as well as producing meetings, trade shows, and events for not-for-profit and for profit sectors.  MaryAnne has 20 years of experience in association and meetings management. She is an active member of and volunteers for multiple industry associations. She is the Immediate Past Chair of the Convention Industry Council’s Standards Committee and is a member of its bandwidth and connectivity workgroup. Michael OwenCEO/Managing Partner, EventGenuity, LLCThere’s no business that’s not show business. But show business is no place for the faint of heart. With decades of experience as a provider of entertainment services, Michael shares a wealth of knowledge gained through his career in this unique and often-mystifying industry-segment. His company, EventGenuity, LLC, produces business events throughout North America, providing Event Production, Corporate Entertainment and Destination/Meetings Management capabilities to corporate and association clients. A meetings Industry thought-leader, Michael has served on MPI International Board of Directors, as Past President of the Tennessee Chapter of MPI, Chair of MPI’s Chapter Advisory Council, MPI Leadership Development Task Force, MPI Global Paragon Awards Committee, and MPI Award and Recognition Task Force. He currently serves as a member of Convention Industry Council APEX Standards Review Board and Reed Exhibitions AIBTM Advisory Board and on the PCMA Global Advocacy Task Force. He is active with the Nashville CVB, TNSAE & PCMA. John RissiSenior Vice President, Operations, PSAV – Presentation Services  John is responsible for PSAV’s Event Technology operations for the western half of the U.S. for PSAV. In addition, John is responsible for our international operations for our Client Network Services (High Speed Internet Access) team. John has responsibility for 350 hotels under contract with PSAV in the western U.S., along with 10 branch office locations and our HSIA operations in over 400 hotels in the U.S. and internationally. John has 30 years of experience in the audiovisual, or event technology industry and has held numerous positions within PSAV in sales, management and executive management. John is a member of the PSAV executive team and resides in the Pacific Northwest. John graduated with a BS in business from Grand Canyon University and currently is on the MPI Foundation Board and is a member of the Convention Industry Council’s Standards Review Committee.  
  • Terri: Your destination experts can help you connect with the best AV and teach suppliers in their areas.
  • Terri to review. Follow up email will provide a link to go to in order to print proof of credit.A word about CREDIT!!!
  • Facilitate ?’s….ShimoThank our sponsor EproDirect-call on Tommy Hart Bell for her comments.Take any questions Steve and Dan

A Candid Discussion of High Speed Internet Access For Meeting Planners Presentation Transcript

  • 1. High-Speed Internet Access (HSIA): What You Need to Know When ‘Free’ is Not an Option
  • 2. © Convention Industry Council 2013 Presented by MaryAnne Bobrow Michael Owen John Rissi President CEO, Managing Partner Sr. VP, Operations Bobrow Associates, Inc. EventGenuity® LLC PSAV® Presentation Services
  • 3. Learner Outcomes 1. Understand the factors driving Internet bandwidth consumption at meetings and events. 2. Learn best practices for managing and reporting Internet bandwidth usage. 3. Improve attendee satisfaction and outcomes by providing adequate bandwidth to support meetings’ growing technology demands.
  • 4. Bandwidth Defined “The amount of data that can be transmitted (upload) or received (download) per second.” (Proposed APEX Glossary Definition)
  • 5. Bandwidth Planning Presenters Exhibitors Show Management Attendees
  • 6. Top Reasons Why HSIA Fails 1. Inadequate Bandwidth 2. Inadequate Wi-Fi infrastructure 3. Wi-Fi interference 4. External Factors 5. Lack of Planning
  • 7. #1: What is the Demand? Number of participants? Expected use of the Internet? • Low • Medium • High Number and type of devices in use? • Smartphones • Tablets • Laptops
  • 8. #2 What Are Your Presenter Requirements Does the presentation require Internet? • Live demos • Application training • Remote collaboration How much bandwidth is required? • Low • Medium • High
  • 9. #3 Shared or Dedicated Bandwidth?  SHARED  OK for casual use  Non event-critical needs  DEDICATED  Presenters  Critical event needs  Large events
  • 10. #4 What Should Be Shared/Dedicated? Shared  Analogous to airline overbookings  Shared bandwidth generally offered on a ‘best effort’ basis – no performance guarantee  Dedicated  Set aside by provider and always available for your use Best Practice: Keep attendee bandwidth and event operations bandwidth separate
  • 11. #5 Verify Bandwidth Delivered Verification:  http://www.speedtest.net  http://www.speakeasy.net/speedtest/  Ask your provider for usage reports
  • 12. Introducing the Bandwidth Estimator • Developed by - free to use and found at http://www.conventionindustry.org/StandardsPractices/APEX/bandwidthconnectivity/bwidthestimator.aspx
  • 13. #6 Exhibitors’ Wireless Networks Exhibitors’ Wi-Fi equipment can interfere with the in-house network How do I manage this?
  • 14. #7 Site Inspection & Evaluation  Bandwidth availability  How is it managed?  Who manages the network?  Wi-Fi system age / technology version  Who is the on-site Expert  Who is your expert? Connect your expert with theirs
  • 15. #8 Pricing Models • Bandwidth per connection? • Scalable? • Sufficient? • Verifiable. • Scalable. • Inform future event planning.
  • 16. #9 Bandwidth for Event Apps Bandwidth – What does the app do?  Basic event information (Low)  Post pictures to social media (Medium)  Stream the event (High) Wireless – How many devices?  Need enough wireless access points to handle all the devices
  • 17. #10 Why not “Free”? Rising costs  Bandwidth  Infrastructure  Rapidly evolving technology  Support expectation Venues will decide  Where might free work?  How much bandwidth?  What support will be offered?  What level of re-investment is sustainable?
  • 18. RFPs • Information to provide to the Venue • Profile of the meeting • Number of devices/bandwidth/ applications • Prior event reporting • Information provided by the Venue • Wi-Fi and Bandwidth • Support and Access Method
  • 19. Post-Event Follow-up • What went well? • What didn’t • How will you gauge attendee experience? • Reporting: • Wireless Device Utilization • Bandwidth
  • 20. MaryAnne Bobrow, CAE, CMP, CMM, CHE maryanne@bobrowassociates.com Michael Owen m.owen@eventgenuity.com John Rissi jrissi@PSAV.com For more information and resources: http://www.conventionindustry.org
  • 21. Direct to the CVB ….one- stop-shop for planners: •Planners easily search and compare meeting needs across multiple destinations. •Planners save time and money submitting one FastTrackRFP to multiple destinations. •Planners manage a single profile, check their histories and power shop at over 200 top cities. Find Us Online
  • 22. CMP CREDIT • This session has been verified by CIC to qualify for continuing education credit. towards the CMP certification. • Participation has earned you .50 Clock Hours (30 minutes) for CMP-IS Domain: A Strategic Planning • We will send you an email with in 5 business days following the webinar that will give you a link to print proof of your participation. • Then you can simply list the course on your year-end detail. • Thank you for participating!
  • 23. contactus@empowerMINT.com or troberts@destinationmarketing.org Any QUESTIONS?
  • 24. Keep in Touch • Find a Meeting Destination and Connect with an Expert: www.empowerMINT.com • Stay Up to Date: www.blog.empowerMINT.com • Join the Conversation: www.linkedin.com/groups/DMAIs -Network-CVBs-Meeting- Profeeionals-3224879/about • Contact us: troberts@destinationmarketing.org