EmployWise webinars -360 degree feedback

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  • 360 Degree Feedback 360-degree feedback, also known as "multi-rater feedback," "multisource feedback," or "multisource assessment," is feedback that comes from all around an employee. "360" refers to the 360 degrees in a circle, with an individual figuratively in the center of the circle. Feedback is provided by subordinates, peers, and supervisors. It also includes a self-assessment and, in some cases, feedback from external sources such as customers and suppliers or other interested stakeholders. It may be contrasted with "upward feedback," where managers are given feedback by their direct reports, or a "traditional performance appraisal," where the employees are most often reviewed only by their managers.   The results from 360-degree feedback are often used by the person receiving the feedback to plan their training and development. Results are also used by some organizations in making administrative decisions, such as pay or promotion. When this is the case, the 360 assessment is for evaluation purposes, and is sometimes called a "360-degree review." However, there is a great deal of controversy as to whether 360-degree feedback should be used exclusively for development purposes, or should be used for appraisal purposes as well (Waldman et al., 1998). ( Source ). Not a PMS in itself 360 degree feedback is not the same as a performance management system. It is merely a part of the feedback and development that a performance management system offers within an organization. For a 360 feedback process to work, it must be connected with the overall strategic aims of the organization. If you have identified competencies or have comprehensive job descriptions, give people feedback on their performance of the expected competencies and job duties. The system will fail if it is an add-on rather than a supporter of your organization’s fundamental direction and requirements. It must function as a measure of your accomplishment of your organization’s big and long term picture. Critical Success Factors Selecting the feedback tool and process, Selecting the raters, Using the feedback, Reviewing the feedback, and Managing and integrating the process into the overall performance management system.

Transcript

  • 1. Employee Performance Management Using 360 Degree Feedback for Capability Assessments Sumeet Kapur CEO, Global Groupware Solutions Ltd. August 11, 2011
  • 2. Sumeet Kapur Founder & CEO
    • B. Com, University of Delhi, PGDBM (MBA) from XLRI, Jamshedpur
    • Apart from overall leadership of the company, leads marketing & sales teams and provides HR domain expertise for the product design
    • Serial entrepreneur with 23+ years experience in IT industry
    • Previously worked with Tata Unisys (merged with TCS) and Wipro
    • First venture: Chipsoft Technology – multi-vendor IT support services company
    • Pioneered SaaS in India building Smiles™ CRM in 2001
  • 3. What is 360 0 Feedback
    • 360 o feedback, aka "multi-rater feedback," is feedback that comes from all around an employee
    Peers Subordinates Manager Others
  • 4. Why Use 360 0 Degree Feedback
    • Changing business environment and need for agility in business leading to flatter organisations
      • Spans are wider, tenures under same supervisors are shorter, Work is more collaborative
      • Controlling & directing replaced by coaching & participating
      • A Supervisor is no longer the “best judge”
    • To plan their training and development
    • Making reward and growth decisions (pay or promotion)
  • 5. 360 0 Feedback is not a PMS
    • 360 o feedback is not the same as a performance management system
    • Merely a part of the feedback and development that a performance management system offers within an organization
    • Using 360-degree feedback exclusively for development purposes ??
  • 6. Making 360 0 Feedback Work
    • Identify competencies and have comprehensive job descriptions
    • Make people aware of the expected competencies and job duties
    • Connect with the overall strategic aims of the organization
    • Measure of accomplishment of organization’s long term goals
  • 7. 360 0 Feedback: Critical Success Factors
    • Selecting the feedback tool and process
    • Selecting the raters
    • Using the feedback
    • Reviewing the feedback
    • Integrating into the overall PMS
  • 8.  
  • 9. Thank you! I would be happy to exchange ideas and take questions anytime. Please write to me at sumeet.kapur@employwise.com