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Focus on The Experience to Build Long Term Loyalty | Empathica Speaking Engagement at Customer Loyalty Conference

by on Jun 29, 2012

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Empathica spoke at the Customer Loyalty Conference 2012. ...

Empathica spoke at the Customer Loyalty Conference 2012.

To view recorded session, visit http://www.empathica.com/videos/focus-on-the-experience-to-build-long-term-customer-loyalty/

The session "Focus on The Customer Experience to Earn Long Term Customer Loyalty" discusses the following:

Building long term loyalty through customer experience delivery excellence

Engaging store level employees to build loyalty through customer interactions

Ensuring store managers move beyond “analysis paralysis” and become coaches for their team members

Delivering service excellence, long term loyalty and active advocacy by focusing on the critical “moments of truth” in the customer experience

Examples from leading brands like Boots, Debenhams and Waitrose

To learn more about Customer Experience Management:

Product and services page http://www.empathica.com/products-services/
Resource center http://www.empathica.com/resources/
Blog http://www.empathica.com/blog/
Consumer insights reports http://www.empathica.com/consumer-insights/
Industry-specific expertise http://www.empathica.com/industries/

Connect with us:
Twitter http://twitter.com/EmpathicaCEM
Facebook http://www.facebook.com/EmpathicaCEM
LinkedIn http://www.linkedin.com/company/empathica

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Focus on The Experience to Build Long Term Loyalty | Empathica Speaking Engagement at Customer Loyalty Conference Focus on The Experience to Build Long Term Loyalty | Empathica Speaking Engagement at Customer Loyalty Conference Presentation Transcript