Selling Hopes and Dreams - DrupalCamp Toronto — Presentation Transcript
Selling Hopes and DreamsEmma Jane Hogbinwww.designtotheme.com@emmajanedotnet
• emmajane• uid: 1773• First look at the Drupal code base: 2003ish. I stole the i18n table structure.• First Drupal site “for pay”: 2006ish.• First Drupal socks: 2007.• First DrupalCon conference: Szeged in 2008.• First Drupal book: 2009.• First Drupal core patch: 2010. Removed the “welcome” screen. drupal.org
http://www.flickr.com/photos/mortendk/1439332466/
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I am a process junkie. process
For years I soldprocess to process-loving companies. selling
Times changed. pivot
Then I soldempowerment andcontrol to woman-ledbusinesses. empowerment
Times changed. pivot
Now I sell hopes anddreams toentrepreneurs. dreams
Most open sourcecompanies I knowsell skills. sell skills
In a recession,people don’t buyskills. don’t buy
In a recession,people buyoutcomes.buy outcomes
A recession forces you tobuild and sell valuableoutcomes not a grocerylist of skills. value
The value of theoutcome you buildmatters. outcome
If you are focused ontask-based skills, youare not sellingoutcomes to clients. focus
“I need to learn Drupal right away.”“Take this workshop. It’s about theming for Drupal.”“I don’t have time. I told you I need to learn Drupal.”“Okay, what about this workshop on Panels and Views?”“Look. I don’t have time. I need to learn Drupal.”selling training
“I’m about to lose myhouse. Please helpme pay themortgage.” real story
New buyers are notqualified to have anopinion on features. features
Note: if your clientcan’t install Drupal,they are a “newbuyer.” not an expert
Buyers know whatoutcomes will savetheir job or house orreputation. benefits
Right product for theright market. outcome
Change the productor the market untilyou find a pair thatclicks. pivot
To new markets: selloutcomes andbenefits, notfeatures. outcomes
Answer the question:who cares? I care.
But most companiesstill sell process andskills. process
Your process mightpay your mortgage,but does it pay yourclient’s? pay
Clients who don’twant to plan, haven’tbought your process. mismatch
Process-based salesis a luxury. It is notfor recessions. luxury
A recession forcesyou to get reallygood at marketing. marketing
To excel atmarketing, you mustknow the value ofwhat you’re offering. excel
You must know whatpain you will takeaway from yourprospects. pain
In the open sourceworld we tend to sellfeatures. features
Experts buy features.Proprietary softwareusers aren’t expertsat open source. experts
An IT team who’sinvested in theircertification doesn’twant your features. investment
Newbies buysolutions toproblems. problems
Converting someoneto open sourcerequires “benefit”language. benefits
My transition toselling benefits wasrocky. transition
I asked my targetmarket questions. target market
When you askpeople questions.They lie. people lie
To learn the truth,ask people abouttheir fears, hopesand dreams. truth
You need to ask theright questions. questions
“What training doyou need?” wrong
“How does Drupalmake you feel?” better
“What is preventingyou from buildingexceptional Drupalsites?” winner
“What are you doingwhen you wish youwere having a rootcanal instead?” id pain
Build Your Dream Web SiteSite Building ExtravaganzaResponsive Web Design 3 workshops
Selling Hopes and DreamsEmma Jane HogbinDrupal Trainer and Authorwww.designtotheme.com@emmajanedotnet
