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Execution for High Performance HealthcareResources<br />Key References<br />Mintzberg, H., B. Ahlstrand, and J. Lampel. 1998. Strategy Safari: A Guided Tour through the Wilds of Strategic Management. New York NY: Free Press (Simon and Schuster).<br />Lindgren, M. and H. Bandhold. 2009. Scenario Planning: The Link between Future and Strategy. New York, NY: Palgrave – Macmillan.<br />Davenport, T. H. and J. G. Harris. 2007. Competing on Analytics, the New Science of Winning. Boston MA: Harvard Business School Publisher.<br />Kaplan, R. S. and D. P. Norton. 2001. The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment. Boston, MA: Harvard Business School Press. <br />Kaplan, R. S. and D. P. Norton. 1996. The Balanced Scorecard - Translating Strategy into Action, 1st ed. Boston, MA: Harvard Business School Press. <br />Kaplan, R. S. and D. P. Norton. 2008. "
MASTERING the Management System."
Harvard Business Review 86(1): 62. <br />Project Management Institute. 2008. A Guide to the Project Management Body of Knowledge - Fourth Edition, Fourth ed. Newtown Square, Pennsylvania: Project Management Institute. <br />Roberts, J. 2004. The Modern Firm: Organizational Design for Performance and Growth. New York, New York: Oxford University Press. <br />Schein, E. H. 2004. Organizational Culture and Leadership, Third ed. Hoboken NJ: Jossey – Bass.<br />Macey, W. H., B. Schneider, K. M. Barbara, and S. A. Young. 2009. Employee Engagement: Tools for Analysis, Practice and Competitive Advantage. Malden MA: Wiley Blackwell. <br />Heifetz, R. A. and M. Linsky. 2002. Leadership on the Line: Staying Alive through the Dangers of Leading. Boston MA: Harvard Business School Press. <br />Keith, K. M. 2001. The Case for Servant Leadership. Westfield IN: The Greenleaf Center for Servant Leadership. <br />Essential steps to install an Execution systemStrategy<br />
Determine your strategy development process and consider including an approach that integrates all of the planning schools: Design, Planning and Learning.
Implement a data warehouse and do performance reporting, benchmarking and data mining to support and refine the strategic plan.
Review your strategy to assure that is has quantitative goals and metrics.
Test aspects of your strategic plan with scenario analysis.
Business Tools<br />
Develop a Balanced Scorecard and strategy map.
Implement transparent scorecards at all levels inside the organization.
Implement a periodic strategy review cycle – keep it disconnected from operational problem solving.
Charter projects based on the strategy map and use the appropriate project management approach: PMI formal, Agile, Lean/Six Sigma, or IHI.
Implement a Project Management Office – consider hiring PMPs from industry or provide support to have existing employees achieve this certification.
Implement or improve systems to embed change – SOPs, process diagrams, checklists, control charts and automated business rules and clinical decision support systems.
Review organizational structures to minimize middle management – develop employee accountability systems that maximize horizontal collaboration and reduces silo mentalities.
Install pay for performance systems where transparent and accurate metrics are available.
Engage a consultant to review’s the organization’s culture and take steps to improve the organization’s “underlying assumptions.”
Begin an employee engagement survey and act on its results.
Understand your senior managers’ leadership approaches and coach as needed.
Provide leadership training in adaptive and servant leadership – with a special emphasis on physician leaders.
Do research on the Baldrige criteria, make improvements and apply for the Baldrige Award.
Books by Dan McLaughlinMcLaughlin, Daniel B. and Hays, Julie, Healthcare Operations Management, Chicago IL, Health Administration Press, 460 pages, May 2008.McLaughlin, Daniel B., Make it Happen: Effective Execution in Healthcare Leadership, Chicago IL, Health Administration Press, available Fall 2010, 250 pages.<br />McLaughlin, Daniel B., The Healthcare Executives Guide to Reform: Strategic options and resources for implementing the Patient Protection and Affordable Care Act of 2010”, Chicago IL, Health Administration Press, available January – March 2011, 150 pages and possible e-book format.Center for Health and Medical Affairs651- 962-4143 email@example.com www.stthomas.edu/chma<br />