LIBRARY 2.0 AND  GWINNETT COUNTY PUBLIC LIBRARY Erin Kirkbride MLIS 7505 12 June 2010
OVERVIEW OF GCPL <ul><li>Serves a county of approximately 769,000 residents </li></ul><ul><li>340,055 registered cardholde...
TECHNOLOGY ADAPTION PROCESSES <ul><li>Sources of new technology ideas: staff members, staff teams, and vendors </li></ul><...
FUNCTIONAL AREAS IN WHICH TECHNOLOGIES ARE USED <ul><li>New technologies are used in all functional areas </li></ul><ul><u...
TYPES OF WEB 2.0/LIBRARY 2.0 TECHNOLOGIES BEING USED <ul><li>The GCPL and the IT department have been integrating Library ...
BEST PRACTICES MODELS <ul><li>The website and other projects are constantly measured against various best practices models...
FOLLOWING TRENDS IN LIBRARY TECHNOLOGIES <ul><li>Not following other libraries so much as trying to stay abreast of new te...
MEASURING USAGE STATISTICS <ul><li>Website uses Google Analytics </li></ul><ul><li>FaceBook and Flickr have their own buil...
JUSTIFYING ALLOCATION OF RESOURCES FOR VIRTUAL PRESENCE <ul><li>Current web presence is low cost and low maintenance: </li...
EVALUATING THE RESPONSE OF PATRONS TO WEB 2.0/LIBRARY 2.0 <ul><li>Usage stats on the website and through the various servi...
ADDITIONAL INSIGHT <ul><li>“ I will simply say that getting local political support (administrative and board) is crucial....
IS GCPL “LIBRARY 2.0”? <ul><li>GCPL meets several of Deschamps’ ten suggestions for becoming Library 2.0. </li></ul><ul><u...
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Library 2.0
MLIS 7505

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Final presentation

  1. 1. LIBRARY 2.0 AND GWINNETT COUNTY PUBLIC LIBRARY Erin Kirkbride MLIS 7505 12 June 2010
  2. 2. OVERVIEW OF GCPL <ul><li>Serves a county of approximately 769,000 residents </li></ul><ul><li>340,055 registered cardholders as of 2009 </li></ul><ul><li>15 branches </li></ul><ul><li>1,000,000+ print and media items </li></ul><ul><li>150+ database subscriptions </li></ul><ul><li>4.1 million visitors; 4.2 million website visits </li></ul><ul><li>7.2 million+ items circulated </li></ul><ul><li>139,000+ program attendees </li></ul>
  3. 3. TECHNOLOGY ADAPTION PROCESSES <ul><li>Sources of new technology ideas: staff members, staff teams, and vendors </li></ul><ul><li>Once the idea is formed, it is either championed by a library administrator, or is written into the strategic/technology plan for approval </li></ul><ul><li>Decisions are based on customer service impact, return on investment (ROI), and sometimes personal interest by administrators </li></ul><ul><li>Staff response and ROI are measured by statistics, surveys, and word of mouth </li></ul>
  4. 4. FUNCTIONAL AREAS IN WHICH TECHNOLOGIES ARE USED <ul><li>New technologies are used in all functional areas </li></ul><ul><ul><li>Check in </li></ul></ul><ul><ul><li>Check out </li></ul></ul><ul><ul><li>Reference services </li></ul></ul><ul><ul><li>Web services </li></ul></ul><ul><ul><li>Etc. </li></ul></ul>
  5. 5. TYPES OF WEB 2.0/LIBRARY 2.0 TECHNOLOGIES BEING USED <ul><li>The GCPL and the IT department have been integrating Library 2.0 technologies into the system for the last 3 years </li></ul><ul><ul><li>Library Thing </li></ul></ul><ul><ul><li>Rackspace Cloud </li></ul></ul><ul><ul><li>BigWebApps </li></ul></ul><ul><ul><li>Enhanced RFID self-check hardware </li></ul></ul><ul><ul><li>Social networking presence (Flickr, FaceBook, Twitter) </li></ul></ul><ul><ul><li>Internal blogs </li></ul></ul><ul><ul><li>Survey Monkey </li></ul></ul><ul><ul><li>Technology Team reviews </li></ul></ul><ul><li>2010 </li></ul><ul><ul><li>Launch LibraryAnywhere, a mobile phone compatible library catalog </li></ul></ul><ul><ul><li>Begin utilizing open source software for GCPL website this fall </li></ul></ul><ul><li>2011 </li></ul><ul><ul><li>Transition IM reference service to SMS/text and website widget chat </li></ul></ul><ul><ul><li>Launch a website knowledge base based on LibraryAnswers </li></ul></ul>
  6. 6. BEST PRACTICES MODELS <ul><li>The website and other projects are constantly measured against various best practices models </li></ul><ul><li>The technology plan is being measured against some very new best practices—require regular review and re-evaluation </li></ul>
  7. 7. FOLLOWING TRENDS IN LIBRARY TECHNOLOGIES <ul><li>Not following other libraries so much as trying to stay abreast of new technologies </li></ul><ul><li>Internally—looking for more efficient systems </li></ul><ul><li>Externally—trying to adopt more 2.0 tools and services, including customer feedback and communications. </li></ul><ul><li>Maintain a presence on the major social networking sites </li></ul><ul><li>Building next website on an open platform that will easily permit two-way communications (Drupal) </li></ul>
  8. 8. MEASURING USAGE STATISTICS <ul><li>Website uses Google Analytics </li></ul><ul><li>FaceBook and Flickr have their own built-in stats </li></ul><ul><li>Use of internal blogs measured primarily through user interaction; ILS blog is the most heavily used internal blog </li></ul>
  9. 9. JUSTIFYING ALLOCATION OF RESOURCES FOR VIRTUAL PRESENCE <ul><li>Current web presence is low cost and low maintenance: </li></ul><ul><ul><li>FaceBook </li></ul></ul><ul><ul><li>Twitter </li></ul></ul><ul><ul><li>Flickr </li></ul></ul><ul><ul><li>IM reference (transitioning to SMS/IM/Chat) </li></ul></ul>
  10. 10. EVALUATING THE RESPONSE OF PATRONS TO WEB 2.0/LIBRARY 2.0 <ul><li>Usage stats on the website and through the various services </li></ul><ul><li>Not yet done any real public surveying regarding any 2.0 services </li></ul>
  11. 11. ADDITIONAL INSIGHT <ul><li>“ I will simply say that getting local political support (administrative and board) is crucial. Any success in these areas is contingent upon support and a belief in the services. Everyone must buy-in, or at least be willing to try.” </li></ul>
  12. 12. IS GCPL “LIBRARY 2.0”? <ul><li>GCPL meets several of Deschamps’ ten suggestions for becoming Library 2.0. </li></ul><ul><ul><li>Mozilla Firefox </li></ul></ul><ul><ul><li>Blogging guidelines </li></ul></ul><ul><ul><li>Maintains blogs </li></ul></ul><ul><ul><li>Provides an internal content management system </li></ul></ul><ul><ul><li>Uses collaborative platforms </li></ul></ul><ul><ul><li>Keeps a Flickr page and a FaceBook page </li></ul></ul><ul><ul><li>Engages teens in technology </li></ul></ul><ul><ul><li>Taking definitive steps toward becoming more Library 2.0 in the near future </li></ul></ul><ul><li>Deschamps’ ten suggestions for being “Library 2.0”: </li></ul><ul><ul><li>Mozilla Firefox </li></ul></ul><ul><ul><li>Deli.cio.us </li></ul></ul><ul><ul><li>RSS feeds </li></ul></ul><ul><ul><li>Blogging guidelines </li></ul></ul><ul><ul><li>Content management system </li></ul></ul><ul><ul><li>Public blog with comments enabled </li></ul></ul><ul><ul><li>Collaborative platforms </li></ul></ul><ul><ul><li>Flickr </li></ul></ul><ul><ul><li>Instant Messaging, Gaming, and YouTube </li></ul></ul><ul><ul><li>Engage teens in technology </li></ul></ul><ul><li>  </li></ul><ul><li>Deschamps, Ryan (2010).  The Other Librarian , Retrieved from  http://www.otherlibrarian.wordpress.com/2007/01/19/my-top-ten-library-20-no-brainers-for-public-libraries </li></ul>
  13. 13. THE END.

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