201 Atherstone Ct            Mobile: (407) 731-6834
                                    Longwood, FL 32779           Emers...
August 2002 – May 2003            Fused Solutions                   Potsdam, NY
                 eSoft Certified Engineer
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My Resume

  1. 1. 201 Atherstone Ct Mobile: (407) 731-6834 Longwood, FL 32779 EmersonMejia@hotmail.com Emerson A. Mejia Objective A position that offers daily challenges, provides the kind of stimulation that keeps my skills and abilities at peak levels, and allows me to achieve tangible results on a regular basis. • Twelve years of IT Experience Skills • Microsoft Office, Microsoft Visual Studio, Microsoft SQL, JavaScript, HTML, Flash CS3,Dreamweaver CS3, Photoshop CS3, CSS, ASP, JSP, C++, Assembly, Windows 2000/XP/Vista, Wireless Networking, Crystal Reports XI and Xcelsius • Bilingual: Spanish/English Experience December 2006 – Present CenturyLink Altamonte Springs, FL Tech Support III/Tech-Lead • Provision DSLAM ports in Adtran, AFC, Alcatel, Calix and EntriView. • Provide coaching and technical support to Level-I and Level-II technicians. • Handle manager escalations from technical support technicians. • Provide support to customers and Field Service staff in resolving moderate to complex technical problems. • Remote to customer's computer using 'Log-Me In' to remove software viruses, spyware, malware and troubleshoot any hardware issues. • Diagnose mechanical, hardware, software and system failures using established procedures, and determined the most cost-effective resolution to minimize customer downtime • Provide advanced technical support for VOIP, IPTV, ISDN, FTTP, and LAN Integration for residential and business customers • Worked on two company-wide process improvement projects. Lead a team in one project and used Crystal Reports XI with Xcelsius for weekly reporting June 2004 – November 2006 Angel's General Auto Repair Kissimmee, FL General Manager • Applied Six Sigma metrics and techniques to business operations • Performed market research in the area about suppliers and competitors • Improved our Customer Relational Database to provide better services and follow-ups with customers • Motivated and Empower employees to perform at peak levels • Worked as a Service Writer and Auto Technician July 2002 – May 2003 Aerus Electrolux LLC Potsdam, NY Assistant Manager • Recruited and Trained employees on current products and services • Conducted staff lectures on personal motivation and personal development • Informed current and prospective customers of current promotions and new or upgraded products • Followed-up with customers to assure service and product satisfaction • Used “cold-calling” techniques to setup product demonstrations
  2. 2. August 2002 – May 2003 Fused Solutions Potsdam, NY eSoft Certified Engineer • Provided level 1 and level 2 technical support to companies using LAN/WAN eSoft Instagate products • Provided Level 1 and Level 2 technical support to customers having problems with dial-up connections, e-mail, web pages, ftp, and browsing the internet Summer 1999/2000 Dennis Interactive Inc. New York, NY Beta Tester and Programmer • Designed Websites using Microsoft Visual Studio 6.0 • Developed Websites with ASP, SQL, JSP, JavaScript and HTML • Tested final projects for programming errors and bugs March 1998 – August 1998 Cox & Company Inc. New York, NY Help Desk Administrator Assistant • Responsible for setting up, maintaining and creating telephone accounting reports with the PBX management software • Setup/upgraded computer parts and software packages • Network administrator assistant Jan. 97 – Dec. 97 On-Target Software and Consultant Inc. Queens, NY Chief Computer Technician • Upgraded operating systems, motherboards, CPUs, memory, hard drives, CD- ROMs, modems, and sound cards for numerous companies • Assembled PCs and troubleshoot BIOS, hardware, and IRQ conflicts • Troubleshoot Networks using Windows 3.11/95/NT and Novell 3.12 • Taught 7 students how to assemble, troubleshoot, and network PCs with Windows NT 4.0, Windows 95, Windows 3.11, and Novell 3.12 Education Fall 1998 - Spring 2002 Clarkson University Potsdam, NY Bachelor of Science in Computer Engineering Spring 1996 - Fall 1997 LaGuardia C.C. Long Island City, NY Associate of Applied Science Degree in Computer Technology Certifications • e-Soft Certified Engineer – August 2002 • Microsoft Certified Professional – August 2003 • Completed the following certification courses at New Horizons on 10/2003: o MSCE:Security o Security+ o CCNA