0
Conducted by
Vanson Bourne Research
N o v e m b e r

© Copyright 2013 EMC Corporation. All rights reserved.

2 0 1 3

1
&

100
IT
DECISIONMAKERS

3200
INTERVIEWS

ALTOGETHER, 1600 IT & 1600
BUSINESS DECISIONMAKERS

COUNTRIES

USA
BRAZIL
FRANC...
THE FOUR BIG MEGATRENDS IN INFORMATION TECHNOLOGY TODAY
ARE CLOUD COMPUTING, BIG DATA, SOCIAL NETWORKING AND
MOBILE DEVICE...
OVERALL MATURITY
OVERALL MATURITY DISTRIBUTION
LAGGARDS

70

EVALUATORS

ADOPTERS

LEADERS

36%

8%

NUMBER OF RESPONDENTS...
MATURITY PILLARS
OVERALL MATURITY DISTRIBUTION
LAGGARDS

70

EVALUATORS

ADOPTERS

LEADERS

36%

8%

NUMBER OF RESPONDENTS...
SCORING
METHODOLOGY
The study focuses on attributes of IT
– information availability, backup, &
security – that contribute...
MATURITY SCORE
BY COUNTRY

CHINA
(OUT OF 100)
China

65.2

USA

61.8

South Africa

60.9

Brazil

53.8

Australia

52.8

S...
MATURITY SCORE
BY INDUSTRY

(OUT OF 100)
Financial services

54.1

Life sciences

53.9

IT and technology

53.8

Healthcar...
THE CRISIS
Widespread unplanned downtime,
security breaches, & data loss

61%

of respondents’ companies have
suffered at ...
SENIOR EXECUTIVES’ CONFIDENCE IN THEIR
ORGANIZATION’S IT MATURITY
On average, only 55% of respondents
report their senior ...
SENIOR EXECUTIVES’ CONFIDENCE IN THEIR
ORGANIZATION’S IT MATURITY (COUNTRY)
Germany

Japan—the least mature country—has
th...
SENIOR EXECUTIVES’ CONFIDENCE IN THEIR
ORGANIZATION’S IT MATURITY (INDUSTRY)
Life sciences, seen previously to be
among th...
CONSEQUENCES OF INCIDENTS IN THE LAST
12 MONTHS (COUNTRY)
Of the 61% of organizations who have experienced
either unplanne...
THE IMPACT
MATURITY MATTERS.
The more advanced
the organization’s
maturity, the less they
suffer when it comes
to data los...
THE UPSIDE
“If you had adequate controls
to protect data and breaches
were stopped before impact,
how would your organizat...
FACTORS THAT LIMIT
TECHNOLOGICAL PROGRESS
92% of all respondents experience inhibitors to
their technology project success...
DIFFERING VIEWS

Just 50% of BDMs (business decision
makers) consider the IT department to
be a driver of a resilient & se...
MATURITY DIVIDENDS

FINANCIAL LOSS AS A RESULT OF DOWNTIME, SECURITY
BREACHES, & DATA LOSS

65%

Organizations in the
lowe...
MATURITY DIVIDENDS

ONLY AROUND A QUARTER OF SURVEYED ORGANIZATIONS CAN
RECOVERY DATA IN MINUTES OR LESS
OUR RECOVERY TIME...
MATURITY DIVIDENDS

BIG DATA ANALYTICS IS MORE LIKELY TO BE DEPLOYED BY
THOSE WITH A HIGHER LEVEL OF TRUST MATURITY
74% of...
Appendix

© Copyright 2013 EMC Corporation. All rights reserved.

21
IT only

Questions used to score Continuous Availability (i)
Within each pillar section, respondents were asked questions ...
Questions used to score Continuous Availability
(ii)

IT only

Within each pillar section, respondents were asked question...
Question used to score Advanced security

IT only

Within each pillar section, respondents were asked questions that deter...
Questions used to score Integrated Backup and
Recovery (i)

IT only

Within each pillar section, respondents were asked qu...
Questions used to score Integrated Backup and
Recovery (ii)

IT only

Within each pillar section, respondents were asked q...
The Global IT Trust Curve survey - Comprehensive Results Presentation
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The Global IT Trust Curve survey - Comprehensive Results Presentation

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The 2013 IT Trust Curve study surveyed 3,200 respondents to assess their organizations’ IT maturity levels and ability to withstand and quickly recover from disruptive incidents such as unplanned downtime, security breaches, and data loss.

Discover the impact and upside of having high IT Trust maturity, as captured in this overview of the survey results.
More via http://www.emc.com/campaign/it-trust-curve/index.htm

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Transcript of "The Global IT Trust Curve survey - Comprehensive Results Presentation"

  1. 1. Conducted by Vanson Bourne Research N o v e m b e r © Copyright 2013 EMC Corporation. All rights reserved. 2 0 1 3 1
  2. 2. & 100 IT DECISIONMAKERS 3200 INTERVIEWS ALTOGETHER, 1600 IT & 1600 BUSINESS DECISIONMAKERS COUNTRIES USA BRAZIL FRANCE ITALY NORDICS RUSSIA SOUTH AFRICA JAPAN 100 BUSINESS DECISIONMAKERS CANADA UK GERMANY SPAIN BENELUX INDIA AUSTRALIA CHINA 10 50/50 SPLIT VERTICALS BETWEEN ORGANIZATIONS WITH 100–1000 EMPLOYEES & MORE THAN 1000 EMPLOYEES © Copyright 2013 EMC Corporation. All rights reserved. 2
  3. 3. THE FOUR BIG MEGATRENDS IN INFORMATION TECHNOLOGY TODAY ARE CLOUD COMPUTING, BIG DATA, SOCIAL NETWORKING AND MOBILE DEVICES. ADOPTION AND MATURITY OF THESE TRENDS MUST FLOAT UPON A SEA OF TRUST — TRUST THAT MY INFORMATION IS SECURE IN THE CLOUD, TRUST THAT MY DATA WON’T BE LOST OR STOLEN, TRUST THAT MY IT WILL BE OPERATIONAL WHEN IT NEEDS TO BE — WHICH, THESE DAYS, IS ALL THE TIME. THE MORE TRUST THAT CAN BE EARNED AND GUARANTEED, THE BIGGER AND FASTER THE IMPACT OF THESE TRENDS. CONVERSELY, THE LESS TRUST THAT IS ESTABLISHED, THE MORE LIMITED THESE TRENDS WILL BE. DAVID GOULDEN © Copyright 2013 EMC Corporation. All rights reserved. 3
  4. 4. OVERALL MATURITY OVERALL MATURITY DISTRIBUTION LAGGARDS 70 EVALUATORS ADOPTERS LEADERS 36% 8% NUMBER OF RESPONDENTS 60 50 40 17% 30 40% 20 10 0 0 25 50 75 100 MATURITY SCORE (OUT OF 100) © Copyright 2013 EMC Corporation. All rights reserved. 4
  5. 5. MATURITY PILLARS OVERALL MATURITY DISTRIBUTION LAGGARDS 70 EVALUATORS ADOPTERS LEADERS 36% 8% NUMBER OF RESPONDENTS 60 50 40 17% 30 40% 20 10 0 0 25 50 75 100 MATURITY SCORE (OUT OF 100) © Copyright 2013 EMC Corporation. All rights reserved. 5
  6. 6. SCORING METHODOLOGY The study focuses on attributes of IT – information availability, backup, & security – that contribute most to the ability to withstand & quickly recover from disruptive IT incidents. 1,600 IT responses were used to rank their organizations’ maturity levels, ranging from lowest to highest – Laggard, Evaluator, Adopter, & Leader. Those organizations with more progressive strategies & those using more advanced technology achieved higher ratings. © Copyright 2013 EMC Corporation. All rights reserved. 6
  7. 7. MATURITY SCORE BY COUNTRY CHINA (OUT OF 100) China 65.2 USA 61.8 South Africa 60.9 Brazil 53.8 Australia 52.8 Spain 51.6 France COUNTRY—JUST AHEAD OF AHEAD OF THE USA 3 OF THE 4 MOST MATURE COUNTRIES ARE 51.4 UK BRICS 49.7 Canada 49.5 Benelux 49.5 India 49.4 Italy 49.1 Russia 48.7 Germany 48.4 Nordics Japan © Copyright 2013 EMC Corporation. All rights reserved. IS THE MOST MATURE 43.0 38.8 J A PA N LAGS AS THE L E A S T MATURE 7
  8. 8. MATURITY SCORE BY INDUSTRY (OUT OF 100) Financial services 54.1 Life sciences 53.9 IT and technology 53.8 Healthcare 51.6 Public sector 51.1 Manf. 51.0 Retail and consumer products 49.8 Energy 49.4 Comms, media and ent. 49.2 Consulting © Copyright 2013 EMC Corporation. All rights reserved. IN ADDITION TO IT, HIGHLY-REGULATED INDUSTRIES DISPLAY PROPORTIONALLY HIGHER LEVELS OF MATURITY 46.1 8
  9. 9. THE CRISIS Widespread unplanned downtime, security breaches, & data loss 61% of respondents’ companies have suffered at least one of the following: unplanned downtime (37%), security breach (23%) or data loss (29%) in the last 12 months. © Copyright 2013 EMC Corporation. All rights reserved. Nearly half— 45% —of respondents report that their senior executives are not confident that their organization has adequate data protection, security, & IT availability. 9
  10. 10. SENIOR EXECUTIVES’ CONFIDENCE IN THEIR ORGANIZATION’S IT MATURITY On average, only 55% of respondents report their senior executives have any confidence in their data protection, security, & availability. This rises significantly with each level of maturity. Leaders 81% Adopters Evaluators Laggards 65% 51% 39% Conversely, 45% cited no confidence. Do you think your senior executives are confident they currently have adequate data protection, security, & availability? Only showing percentage for “yes, they already are”, by overall maturity (Asked to all 3200 respondents) © Copyright 2013 EMC Corporation. All rights reserved. 10
  11. 11. SENIOR EXECUTIVES’ CONFIDENCE IN THEIR ORGANIZATION’S IT MATURITY (COUNTRY) Germany Japan—the least mature country—has the smallest percentage of respondents reporting that their senior teams have trust in IT. 66% France 64% Benelux 64% Spain 63% India 62% USA 61% Australia 59% Canada 58% China Interestingly, the BRICS countries are scattered throughout the centre— neither leading or lagging in this regard. 56% South Africa 55% UK 54% Brazil 50% Italy 49% Russia 49% Nordics Japan 46% 31% Do you think your senior executives are confident they currently have adequate data protection, security, & availability? Only showing percentage for “yes, they already are”, by country (Asked to all 3200 respondents) © Copyright 2013 EMC Corporation. All rights reserved. 11
  12. 12. SENIOR EXECUTIVES’ CONFIDENCE IN THEIR ORGANIZATION’S IT MATURITY (INDUSTRY) Life sciences, seen previously to be among the most mature in terms of the IT Trust Curve, is the vertical least likely to report their senior teams are confident in their organization’s IT. Financial services 59% IT and technology 58% Consulting 57% Retail and consumer… 55% Manf. 55% Comms, media and ent. 10% of those in the public sector don’t think their senior teams will ever have this confidence (compared to 6% on average). 57% Energy 55% Healthcare 51% Public sector 50% Life sciences 48% Do you think your senior executives are confident they currently have adequate data protection, security, & availability? Only showing percentage for “yes, they already are”, by vertical (Asked to all 3200 respondents) © Copyright 2013 EMC Corporation. All rights reserved. 12
  13. 13. CONSEQUENCES OF INCIDENTS IN THE LAST 12 MONTHS (COUNTRY) Of the 61% of organizations who have experienced either unplanned downtime, a security breach or data loss at least once in the last 12 months, the top 3 consequences are a loss of employee productivity (45%), loss of revenue (39%), and loss of customer confidence/loyalty (32%). Top consequence in each country: • Loss of employee productivity: USA (58%), Canada (58%), Brazil (46%), UK (61%), France (36%), Nordics (48%), Russia (48%), Benelux (34%), South Africa (59%), Australia (47%) • Loss of revenue: China (59%), Spain (46%), Italy (40%), Germany (40%), Russia (48%), Benelux (34%) • Loss of an incremental business opportunity: Japan (38%) Loss of employee productivity 45% Loss of revenue 39% Loss of customer confidence/loyalty 32% Loss of an incremental business… 27% Loss of business to a competitor 27% Delay in product/ service… 26% Loss of a new business opportunity 26% Loss of customers 26% Damage to company brand and… 23% Loss of repeat business 20% Delay in getting products/… 16% Damage to company stock price… 10% Other 1% None of these 4% • Loss of business to a competitor: India (47%) What were the consequences of the incident(s) your organization experienced in the last 12 months? (Asked to those who have experienced downtime, security breach(es) and/or data loss in the last 12 months 1956/3200) © Copyright 2013 EMC Corporation. All rights reserved. 13
  14. 14. THE IMPACT MATURITY MATTERS. The more advanced the organization’s maturity, the less they suffer when it comes to data loss, downtime, & security breaches. the 53% of organizations indata highest maturity segment reported recovery time measured in minutes or less for their most missioncritical applications compared with only across all respondents who reported data recovery in minutes or less 27% 76% of companies in the highest maturity segment believe they are able to recover 100% of their lost data in every instance versus only in the lowest maturity segment 44% 65% © Copyright 2013 EMC Corporation. All rights reserved. Organizations in the lowest maturity segment (Laggards) lost one and a half times more money over the last 12 months as a result of downtime than those in the highest maturity segment (Leader). Average annual financial loss from downtime across all respondents is $494,037. 14
  15. 15. THE UPSIDE “If you had adequate controls to protect data and breaches were stopped before impact, how would your organization benefit?” (Asked to respondents who have experienced a security breach/breaches in the last 12 months 734/3200) Expedited audits & lower compliance reporting cost Lower barrier to information sharing Lower cost of investigation & response More time for innovation & analysis Reduced cost of application deployment / time to market © Copyright 2013 EMC Corporation. All rights reserved. 49% 48% 45% 43% 42% 15
  16. 16. FACTORS THAT LIMIT TECHNOLOGICAL PROGRESS 92% of all respondents experience inhibitors to their technology project success. China is the only country where budget is not the main inhibitor. Instead resources and/or workload constraints tops the list here (50%), followed by planning and anticipation (46%), knowledge and skills (44%) and then budget (41%). A lack of confidence in technology impacts one in five, & a lack of executive/management support inhibits one in seven. 52% Budget Resources and/or workload constraints 35% 33% Planning and anticipation 32% Knowledge & skills 25% Culture (flexibility, acceptance) Lack of trust in technology/IT Lack of executive/management support We have no limits to our technology project success 19% 14% 8% What most limits your organization's technology project success in relation to data protection, security, & availability? (Asked to all 3200 respondents) © Copyright 2013 EMC Corporation. All rights reserved. 16
  17. 17. DIFFERING VIEWS Just 50% of BDMs (business decision makers) consider the IT department to be a driver of a resilient & secure infrastructure—compared to 70% of ITDMs (IT decision makers) themselves. ITDMs BDMs 70% 50% Where is the motivation/drive for future plans/projects to deliver resilient & secure IT infrastructure coming from? Percentage that selected “internal: IT department”, by respondent type (Asked to all 3200 respondents © Copyright 2013 EMC Corporation. All rights reserved. 17
  18. 18. MATURITY DIVIDENDS FINANCIAL LOSS AS A RESULT OF DOWNTIME, SECURITY BREACHES, & DATA LOSS 65% Organizations in the lowest maturity segment (Laggard)lost REPORTED AVERAGE ANNUAL FINANCIAL LOSS PER COMPANY 1.5X more money over the last 12 months as a result of downtime than those in the highest maturity segment (Leader) © Copyright 2013 EMC Corporation. All rights reserved. $494,037 Downtime $860,273 Security Breaches $585,892 Data Loss 18
  19. 19. MATURITY DIVIDENDS ONLY AROUND A QUARTER OF SURVEYED ORGANIZATIONS CAN RECOVERY DATA IN MINUTES OR LESS OUR RECOVERY TIME IS 25% MEASURED IN MINUTES During an unexpected event causing downtime to our most critical applications. A quarter of organizations have a recovery time of minutes for mission-critical applications. Therefore, 27% of organizations surveyed have a recovery time of minutes or less for their mission-critical applications. (Asked to all 1600 respondents) 66% OUR RECOVERY TIME IS MEASURED IN HOURS * The most common response given overall is a recovery time of hours. 2% OUR RECOVERY TIME IS ZERO Only 2% of surveyed organizations report a recovery time of zero for their most critical applications. 3% OUR RECOVERY TIME IS 1 DAY OR MORE *Don’t know © Copyright 2013 EMC Corporation. All rights reserved. Though a small minority report a recovery time of a day or more. 19
  20. 20. MATURITY DIVIDENDS BIG DATA ANALYTICS IS MORE LIKELY TO BE DEPLOYED BY THOSE WITH A HIGHER LEVEL OF TRUST MATURITY 74% of the leaders have already deployed Big Data analytics compared to just 8% of the laggards. However, less mature organizations are more likely to be in the planning stages. Leaders Adopters Evaluators Laggards 1% 25% 74% 8% 42% 14% 23% 18% 8% 50% 63% 74% No plans Deployment underway or in planning stages Already deployed Which of these strategic projects, requiring availability, data protection, & security do you have? Looking at Big Data analytics only, by overall maturity (Asked to all 1600 IT respondents) © Copyright 2013 EMC Corporation. All rights reserved. 20
  21. 21. Appendix © Copyright 2013 EMC Corporation. All rights reserved. 21
  22. 22. IT only Questions used to score Continuous Availability (i) Within each pillar section, respondents were asked questions that determine their technological maturity, the three used in Continuous Availability were (max score = 18): Select which of the following best characterizes your current IT infrastructure:  Backup is the main component of our availability strategy – (2pt.)  Backup and replication are key components of our availability strategy – (2pt.)  Replication and standby servers are key components of our availability strategy – (3pts.)  Replication of virtual servers with restart capabilities are key components of our availability strategy - (4pts.)  Active-active instances of applications across data centers is key component of our availability strategy – (6pts.) During an unexpected event causing downtime to our most critical applications:  Our recovery time is 1 day or more (please specify) – (2pt.)  Our recovery time is measured in hours – (3pts.)  Our recovery time is measured in minutes – (4pts.)  Our recovery time is zero – (6pts.)  Don’t know – no score © Copyright 2013 EMC Corporation. All rights reserved. 22
  23. 23. Questions used to score Continuous Availability (ii) IT only Within each pillar section, respondents were asked questions that determine their technological maturity, the three used in Continuous Availability were (max score = 18): Which technologies/strategies are in place to help you manage/ensure you have trust in the availability of your applications, systems, and data?  Backup and recovery infrastructure – (2pt.) (or highest scoring selection)  Disk-based backup and recovery – (2pt.) (or highest scoring selection)  WAN-based replication of backup and recovery images to second site – (3pts.) (or highest scoring selection)  Asynchronous transaction-level replication – (2pts.) (or highest scoring selection)  Synchronous transaction-level replication – (3pts.) (or highest scoring selection)  Replication of both applications and data (such as virtual machine images) – (4pts.) (or highest scoring selection)  Replication to a second site with restart capabilities (active/passive) – (4pts.) (or highest scoring selection)  Dynamic mobility of virtual applications between data centers – (6pts.)  Disaster tolerant replication (active/active) with near zero RPO and RTO – (6pts.) © Copyright 2013 EMC Corporation. All rights reserved. 23
  24. 24. Question used to score Advanced security IT only Within each pillar section, respondents were asked questions that determine their technological maturity, the one used in Advanced Security was (max score = 18): Which technologies/strategies do you have in place to help you trust your infrastructure and data is secure?  Strong authentication - 1pt.  Video surveillance – 0pts.  Governance, risk & compliance software – 2pt.  Anti-virus/anti-malware - 2pts.  Network firewalls/application firewalls/intrusion detection - 1pt.  Log/security monitoring - 1pt.  Identity & access management -1pt.  Encryption/tokenization - 1pt.  Digital forensics – 3pt.  Predictive analytics – 3pt.  Security operations center - 3pts. © Copyright 2013 EMC Corporation. All rights reserved. 24
  25. 25. Questions used to score Integrated Backup and Recovery (i) IT only Within each pillar section, respondents were asked questions that determine their technological maturity, the two used in Integrated Backup and Recovery were (max score = 18): Select which of the following best characterizes your current IT infrastructure’s information protection capabilities to prevent/minimize data loss due to site disasters or technical failures:  Backup is performed departmentally, as opposed to a centralized service, with independent backup tools requiring application downtime - (2pt.)  Multiple, separate application-specific backup tools are deployed across the organization regularly requiring application downtime during the backup process – (3pt.)  Backup is coordinated with storage features to minimize application downtime for the backup process and disk-based backup has been deployed – (5pts.)  Centralized disk-based backup systems exploit de-duplication efficiencies while providing comprehensive reporting of backup actives and protection status – (7pts.)  Comprehensive backup solutions include replication of backup images to secondary sites, enable archival storage, and ensure we meet our data retention and retrieval goals – (9pts.) © Copyright 2013 EMC Corporation. All rights reserved. 25
  26. 26. Questions used to score Integrated Backup and Recovery (ii) IT only Within each pillar section, respondents were asked questions that determine their technological maturity, the two used in Integrated Backup and Recovery were (max score = 18): Which technologies/strategies are you currently using to prevent data loss?  Tape-based backup and archive – (2pt.) (or highest scoring selection)  Disk-based backup and archive – (3pt.) (or highest scoring selection)  WAN-based replication of backups – (4pts.) (or highest scoring selection)  Software to assist in eDiscovery projects – (5pts.) (or highest scoring selection)  De-duplication of backup and archive data – (6pts.) (or highest scoring selection)  Consolidated backup and archive infrastructure – (7pts.) (or highest scoring selection)  Integrated backup and archive to meet data retention requirements – (9pts.) (or highest scoring selection) © Copyright 2013 EMC Corporation. All rights reserved. 26
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