OVERVIEW design it ∙ build it ∙ run it ∙ design it ∙ build it ∙ run it ∙ design it ∙ build it ∙ run it ∙ design it ∙ build it ∙ run it ∙ design it
build it ∙ run it ∙ design it ∙ build it ∙ run it ∙ design it ∙ build it ∙ run it ∙ design it ∙ build it ∙ run it ∙ design it ∙ build it
Embarcadero Software Maintenance and Support
run it ∙ design it ∙ build it ∙ run it ∙ design it ∙ build it ∙ run it ∙ design it ∙ build it ∙ run it ∙ design it ∙ build it ∙ run it
design it ∙ build it ∙ run it ∙ design it ∙ build it ∙ run it ∙ design it ∙ build it ∙ run it ∙ design it ∙ build it ∙ run it ∙ design it
Keeping Your Technology Investment Current
build it ∙ run it ∙ design it ∙ build it ∙ run it ∙ design it ∙ build it ∙ run it ∙ design it ∙ build it ∙ run it ∙ design it ∙ build it
run it ∙ design it ∙ build it ∙ run it ∙ design it ∙ build it ∙ run it ∙ design it ∙ build it ∙ run it ∙ design it ∙ build it ∙ run it
In an IT world of increasing complexity, role specialization, and systems
What some of our
diversity, having the right tools readily available can make all the
customers
difference in successfully completing projects efficiently and with a high degree have to say...
of quality. Possessing the correct tools is just the first step. However, leveraging
those tools to their full capability is essential to success.
Embarcadero’s Software Maintenance and Support Program is one of the most cost-effective ways
“
this is the first time
to protect your software investment. It enhances the return on your software investment by giving i’ve used your
you free software upgrades – including major and point releases. And with phone and email access tech support
to our regional support professionals, you save time, money, and are ensured uninterrupted access and it’s awesome
to vital technical support and product upgrades - features that can make a real difference to your
bottom line.
the response of
EmbarcadEro Support ovErviEw Embarcadero tech
(support) is super
Our support team professionals are experts at troubleshooting, problem diagnosis, and problem
resolution. We possess strong technical knowledge complemented by in-depth experience in
application and database design, programming, management, and system operations and work really quick response
with you so you get the most out of your Embarcadero Technologies tools. with a concrete,
With Embarcadero Support, you benefit from our experience in supporting the needs of more correct solution
than three million developers and database professional worldwide for over than 15 years, making
your business even more effective and efficient.
Excellent product,
accESS to oNLiNE rESourcES excellent support –
couldn’t live without it!
With an active Embarcadero maintenance agreement, you gain access to a rich set of resources:
• Embarcadero Knowledge base – A searchable online Knowledge Base containing responses
the support staff
to the most common support inquiries and product-related documentation.
handling this case was
• discussion Forums – An extensive community of Embarcadero online product forums to knowledgeable,
exchange ideas with others using Embarcadero Technologies tools.
thorough and quick
• product documentation – All Embarcadero products are extensively and continually
documented. The current editions of the documentation are immediately available online.
Had a nice way
• Embarcadero developer Network – The Embarcadero Developer Network (EDN) is our
to handle the
extensive community where users access, leverage and contribute premium information ideas,
and knowledge with their peers. technical problem
and added a
tELEpHoNE aNd EmaiL Support personal interest
that i rarely see
• Submit cases by phone or email to our expert team of support professionals.
anywhere
wEb-baSEd caSE crEatioN
• Open support cases via the web, making it easy to submit your support requests Great customer
at any time of the day. service. Quick
response to
SoFtwarE upGradES aNd updatES
my question
• Software upgrades and pre-release technology for all of Embarcadero’s tools.
• Take advantage of ongoing Embarcadero product innovation.
”

coNtact Support
Support is available today to help you make the most of your organization’s investment in databases and database infrastructure.
For more information, please visit us at www.embarcadero.com/support.
North America and Latin America Europe, Africa and the Middle East
For Database Tools: Phone: +44 (0) 1628 684499
• Embarcadero® • ER/Studio® • DB Optimizer Hours: Monday to Friday, 9:00am to 5:30pm
All-Access™ Enterprise Portal • EA/Studio UK time, excluding holidays
• DBArtisan® • Performance Center • ER/Studio® Viewer Technical support: uk.support@embarcadero.com
• ER/Studio ®
• Rapid SQL ®
• Schema Examiner™ Licensing request: uk.key@embarcadero.com
• Change Manager • Rapid SQL® Developer
Phone: 415.834.3131 #2
Hours: Monday to Friday, 6:00am to 6:00pm Pacific time, excluding holidays Asia Pacific
Technical support: support@embarcadero.com
Phone: +61 (3) 9861 4650
Licensing request: key@embarcadero.com
Hours: Monday to Friday, 9:00am to 5:30pm
Eastern time, excluding holidays
For Developers Tools: Technical support: apac.support@embarcadero.com
• Delphi® • C++Builder® • BlackFish® SQL Licensing request: apac.key@embarcadero.com
• CodeGear™ • InterBase® • JBuilder®
RAD Studio • 3rdRail™
Phone: 1.800.523.7070
Hours: Monday to Friday, 7:00am to 5:00pm Pacific time, excluding holidays
Submit a case: http://support.codegear.com/forms/submitcase
More information: http://support.embarcadero.com
iNduStry rEcoGNitioN
InfoWorld SD Times 100 Jolt 2008 SQL Magazine
Jbuilder, 2003 to 2008 3rdrail, best web performance center,
best Java idE development tool change manager,
and dbartisan,
Editors’ awards
IT Week Software Magazine Redmond Magazine
Er/Studio, Software 500 List Er/Studio,
Editors’ choice award 2000 to 2007 readers’ choice award
Download Free Product Trials at www.embarcadero.com
Corporate Headquarters | Embarcadero Technologies | 100 California Street, 12th Floor | San Francisco, CA 94111 | www.embarcadero.com | sales@embarcadero.com
© 2009 Embarcadero Technologies, Inc. Embarcadero, the Embarcadero Technologies logos, and all other Embarcadero Technologies product or service names are trademarks or registered trademarks of Embarcadero Technologies, Inc.
All other trademarks are property of their respective owners. SUPRT/OV/2009/02/14