Libr285 - Reference Services in Joint Use Libraries


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This is a presentation outlining my research proposal for a survey study of reference services in a joint use public/school library for non-student patrons during school hours.

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Libr285 - Reference Services in Joint Use Libraries

  1. 1. Reference Services in Joint Use Libraries A Research Proposal
  2. 2. The Problem • Reference services in a joint use public/school library must serve both students and non-student patrons during school hours • Limited resources/staff • Numerous distractions from students and class visits
  3. 3. The Question • Whether reference librarians are efficiently attending to non-student patrons in the joint use public/school library during school hours
  4. 4. The Purpose • To test the organizational theory that relates experiences with reference services for non- student patrons during school hours to the quality at which they believe they were served • Determine whether non-student patrons are more, less or equally as satisfied with reference services during school hours as they are during non-school hours
  5. 5. Variables • Independent variable - Non-student patrons - During school hours • Dependent variable - Results of survey - Quality of services provided to non-student patrons • Control variable - Non-student patrons - During non-school hours
  6. 6. Research Questions • How do reference services rate with non- student patrons who access the library during school hours? • What time of day received the highest rating for reference services? • Does the time at which non-student patrons access the joint use library relate to the quality of reference services that they receive?
  7. 7. Participants • Franklin Community Library, Elk Grove, CA - Joint use public/school library (7th-12th grade) • All non-student patrons • Stratification - Separate those who accessed library during school hours from those who accessed it during non-school hours
  8. 8. Instruments • Survey Monkey - Free Web-based survey service (up to 100 responses) - In operation since 1999 - Generates reports and statistical results of survey so data can be analyzed
  9. 9. Survey Design • Determine if patron is non-student and over 18 • Determine the approximate time the library was accessed • Rate patron’s satisfaction with reference and other library services using continuous scales • Results will compare the satisfaction rating of non- students during school hours to those during non- school hours • Pilot test to be conducted one month before at the same location to determine validity - Results from pilot test will be included in final results
  10. 10. Ethics • No personal information taken - Each response assigned a given numeral • No group singled out - Simply based on access time • Informed consent will be obtained from head librarian and school principals - No students or patrons under 18 • Subject to exempt review by the IRB for approval • Patrons can access the results after a given date • Data will be password protected and kept for 5 years
  11. 11. Goals of Quantitative Study • Give non-student patrons a chance to voice their opinions by measuring satisfaction levels • Determine if there is a need for improvement of library and reference services during school hours for non-student patrons • Offer insight to other joint use libraries of any deficiencies in services to non-student patrons