Health Literacy Outreach In A Hospital Library 2009

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Health Literacy Outreach In A Hospital Library 2009 - Presentation Transcript

  1. Health Literacy Outreach in a Hospital Library: Practice and Promotion UCLA Info Studies 448 Course: Information Literacy Instruction: Theory & Practice April 2009, Second Life Elisabeth Jacobsen Marrapodi, Library Services Director Trinitas Regional Medical Center Elizabeth, New Jersey http:// www.trinitas.org
  2. The Definition of Health Literacy
    • What it is:
    • Health literacy is defined in Health People 2010 as:
      • " The degree to which individuals have the capacity to obtain , process , and understand basic health information and services needed to make appropriate health decisions ".
      • http://www.healthypeople.gov/Document/pdf/uih/2010uih.pdf
  3. Why Health Literacy is Important?
    • It affects people’s ability to effectively manage their health care on many levels.
    • Examples:
        • Difficulties in finding health care providers and services
        • Filling out forms
        • Communicating personal and health information with providers
        • Managing chronic disease management
        • Understanding the relationship between lifestyle choices and health outcomes
        • Not knowing or recognizing signs when to seek medical care
        • Not understanding or misunderstanding medical terminology
        • Note : even those with advanced literacy skills can feel overwhelmed by health care information.
  4. Health Literacy also includes being able to understand…
    • instructions on prescription drug bottles
    • medical education brochures
    • doctor's directions and consent forms
    • Low health literacy affects the patient’s ability to make informed health care decisions
  5. The numbers
      • Only 12% of adults have Proficient health literacy :
        • 9 out of 10 adults may lack health literacy skills needed to manage their health care!
      • 14% of adults have Below Basic health literacy :
      • 30 million people!
      • Source: http://www.health.gov/communication/literacy/default.htm
  6. Economic Impact
    • The estimated additional health care expenditures due to low health literacy skills are about $73 billion**
    • Source: Health Literacy Fact Sheet, http://www.agingsociety.org/agingsociety/publications/fact/fact_low.html
    • ** 1998 health care dollars
  7. Skills needed for Health Literacy
    • Patients and family often need to process complex information.
    • In order to accomplish Health Literacy, individuals may need to be:
    • Visually literate:
      • able to understand graphs or other visual information
      • Computer literate:
      • able to operate a computer
    • Information literate:
      • able to obtain and apply relevant information
    • Numerically or computationally literate:
      • able to calculate or reason numerically
      • ** Language literate
        • Able to understand medical terminology
  8. It’s more than reading or “plain language”!
    • Health literacy is not simply about the ability to understand the written word
    • HL requires a complex group of reading, listening, analytical, and decision-making skills
    • plus the ability to apply these skills to health situations
  9. Starting Points: Your Community & Customer Base
  10. Our Consumer Health Outreach Program
    • What it offers:
    • Consumer – Librarian information partnership
    • Confidentiality
    • Professionally prepared
    • Quality information
    • No charge for services
    • Reduces stress
    • Choice of convenient delivery options
    • Customers are advised to discuss information with their health care providers
    • NOTE: Librarian does not diagnose, interpret the literature or engage in personal discussion about search topic with customer
  11. Library Website & Customer Service
    • Think like a consumer!
    • Location, location, location
    • Don’t get buried in text
    • Easy to navigate
    • Consider needs of all your customers
    • Get feedback!
  12. Offer Customers Multiple Gateways
  13. Website design: Mix it up
    • Tips:
    • Your Library’s Website: One Stop Shopping
      • Offer links from library’s website, such as MedlinePlus, WebMD, Pubmed, health care organizations, government sites, medical dictionary, etc
      • Link out to & be linked with internal departments for customer convenience, such as Cancer Center, Women’s Health, Pediatrics, Family Practice, CME etc
      • Offer information & resources in other languages
      • Promote Your Health Literacy Outreach Programs
        • The PR dept is your best friend
        • Promote your library’s programs & outreach
          • In house newsletters & local newspapers
          • Reach out to schools, organizations, groups
          • Library’s website
        • Leave the Ivory Tower!
        • Community Health Fairs
        • Teach Hands-on Workshops
          • Professional staff: clinical & administrative
          • Community
        • Speakers Bureau: present to community organizations & groups
        • Examples:
        • “ Complimentary & Alternative Medicine: Facts & Fiction”
        • “ Tips & Tools for Finding Quality Online Medical Information ”
        • Desired Outcomes
          • Consumer & Clinical education & awareness
          • Community will seek out your library first as a trusted resource for their healthcare information
          • Brand awareness for your library & institution
          • Measurement tools:
          • * Online surveys
          • * Feedback form attachments
  14. The Global Village: Reach Out Beyond Your RL Library Walls: Health Literacy Programs & Projects for your institution, Health Info Island, etc
  15. For more information:
    • Resources
    • Health Literacy Improvement: http:// www.health.gov/communication/literacy/default.htm
    • Medline Plus: Health Literacy:http://www.nlm.nih.gov/medlineplus/healthliteracy.html
    • AHRQ Report— Literacy and Health Outcomes (2004): http:// www.ahrq.gov/clinic/epcsums/litsum.htm
    • Healthy People 2010 (2000): http:// www.healthypeople.gov
    • Healthy People 2010 Health Literacy Action Plan— Communicating Health: Priorities and Strategies for Progress (2003): http://odphp.osophs.dhhs.gov/projects/healthcomm/objective2.htm
    • IOM Report— Health Literacy: A Prescription To End Confusion (2004): http:// www.iom.edu/report.asp?id =19723
    • NIH Improving Health Literacy Web page: http://www.nih.gov/icd/od/ocpl/resources/improvinghealthliteracy.htm
    • NIH/AHRQ program announcements—Understanding and Promoting Health Literacy: http://grants.nih.gov/grants/guide/pa-files/PAR-04-116.html ; http://grants.nih.gov/grants/guide/pa-files/PAR-04-117.html
    • Prevention: A Blueprint for Action (2004): http:// aspe.hhs.gov /health/blueprint/
    • NLM Bibliography—Understanding Health Literacy and Its Barriers (2004): http:// www.nlm.nih.gov/pubs/cbm/healthliteracybarriers.html
    • CDC— Scientific and Technical Information: Simply Put : http:// www.cdc.gov/communication/resources/simpput.pdf
  16. Thank you
    • Any questions?

+ elisabeth jacobsen marrapodielisabeth jacobsen marrapodi, 8 months ago

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