Live Tweeting Highlights from #sbss12 Event, London, May 2012

Snap Bird - search twitters history http://snapbird.org/elsua/timeline/#sbss12 Snap Bird has matched 71 tweets Search beyond Twitter’s history out of SEARCH Someone’s timeline 100 searched dating back to the afternoon of WHO? elsua May 30th FOR #sbss12 PERMALINK Searching elsua’s tweets for #sbss12 elsua And that concludes and excellent day at #sbss12 with plenty of food for thought for a while! Thanks everyone for tuning in & for convos! 4:39 PM May 31st from Tweetbot for iOS elsua @ggheorghiu @deb_lavoy @bhc3 @GrahamHill Exactly! It’s same behaviors, same habits, different tools, but still same! :-/ #sbss12 4:36 PM May 31st from Tweetbot for iOS elsua @deb_lavoy Yes!! And learn along the way making “safe” failures you can recover & become better at what you do #sbss12 4:33 PM May 31st from Tweetbot for iOS elsua @deb_lavoy Yes! But because something, typically a biz process just doesn’t work as it should! Address & ﬁx it from the start! #sbss12 4:30 PM May 31st from Tweetbot for iOS elsua @deb_lavoy @tdebaillon @joningham @krcraft @ValdisKrebs Ahhh, @sig coming along nicely! Took a few hours, but there he is … hehe #sbss12 4:29 PM May 31st from Tweetbot for iOS elsua @FlemChrist @alanlepo And where is that value right now for most Orgs? #sbss12 4:28 PM May 31st from Tweetbot for iOS elsua @deb_lavoy @bhc3 @GrahamHill Or as few of them as possible! They will be there, but make them minimal, please :) #sbss12 4:28 PM May 31st from Tweetbot for iOS elsua @mjayliebs @bhc3 @GrahamHill Exactly! Part of the point I was trying to bring up! :) hehe #sbss12 4:27 PM May 31st from Tweetbot for iOS elsua @bhc3 @GrahamHill Right, which was part of the discussion as well, should internal marketing exist as well & blend along? #sbss12 4:26 PM May 31st from Tweetbot for iOS elsua @joningham Yes, me, too, Jon! I can’t wait to dive into learning more about HR is shifting gears & see how we can all help #sbss12 4:24 PM May 31st from Tweetbot for iOS elsua @bhc3 @GrahamHill Then you introduce knowledge ﬂows, learning while at work, eventually: getting your work done in a smarter way #sbss12 4:23 PM May 31st from Tweetbot for iOS1 of 6 6/1/12 12:52 AM

Snap Bird - search twitters history http://snapbird.org/elsua/timeline/#sbss12 elsua @bhc3 @GrahamHill I am not either, I see the beneﬁt of it as well, but it is just the front door of the mansion, step in, Snap Bird has matched please #sbss12 4:21 PM May 31st from Tweetbot for iOS 71 tweets elsua @deb_lavoy Yes, but far too often we end up handling out of exceptions of exceptions & friction comes about,not helpful,generates distrust #sbss12 100 searched 4:20 PM May 31st from Tweetbot for iOS dating back to the afternoon of elsua @tdebaillon @joningham @deb_lavoy @krcraft May 30th @ValdisKrebs Ohh, & exception handling! Don’t forget to include that one, too, please ;) #sbss12 PERMALINK 4:18 PM May 31st from Tweetbot for iOS elsua @ddmcd @GrahamHill And you force me, even one step further… people more important than processes! Back to square one w/ #km #sbss12 4:16 PM May 31st from Tweetbot for iOS elsua @GrahamHill Agree to a point, but if we look into how marketing “abuses” socbiz as another comms & marketing channel… not so sure #sbss12 4:16 PM May 31st from Tweetbot for iOS elsua @joningham Amen! And why i’m very interested in ﬁnding out about HR related events to learn more about their change #sbss12 4:13 PM May 31st from Tweetbot for iOS elsua @socbizstrategy No worries! It happens some times :) #sbss12 4:12 PM May 31st from Tweetbot for iOS elsua @theotherhef Exactly, that eventually will help building and nurturing your digital footprint / reputation #sbss12 4:12 PM May 31st from Tweetbot for iOS elsua @joningham @ValdisKrebs @tdebaillon @deb_lavoy @krcraft I agree fully, Jon! I’m sure you may’ve the info… got a lot of HR confs? #sbss12 4:11 PM May 31st from Tweetbot for iOS elsua @alanlepo @FlemChrist But that’s something you’d agree,Alan, we’ve been doing for decades! Shiny tech trumping biz time & time again #sbss12 4:09 PM May 31st from Tweetbot for iOS elsua RT @deb_lavoy: @krcraft heres my old stuff on that impt topic. enterprises arent human http://t.co/iqcjFuBe #sbss12 / +1! :) 4:01 PM May 31st from Tweetbot for iOS prem_k I dont hear discussions @ #SBSS12 around some of the things I blogged abt just now (standards, biz thinking, value) http://t.co/rUuv4LLx 3:46 PM May 31st from web retweeted by elsua elsua RT @ValdisKrebs: @elsua @tdebaillon @deb_lavoy @krcraft Yes! Why Social Capital is the Killer App for "HR" http://t.co/FjnM77Uq #sbss12 /+1 2:57 PM May 31st from Tweetbot for iOS elsua @elearningtweet Yes! Which is when it becomes scary for some on how close it is getting to good old #km #sbss12 2:57 PM May 31st from Tweetbot for iOS elsua @tdebaillon @deb_lavoy Probably not,but if that gets them to question what they r doing to think deeper I’m happy w/ it;it’s a start #sbss12 2:56 PM May 31st from Tweetbot for iOS2 of 6 6/1/12 12:52 AM

Snap Bird - search twitters history http://snapbird.org/elsua/timeline/#sbss12 elsua RT @ValdisKrebs: @elsua @GrahamHill #sbss12 Maps of Social Business — before it was cool — http://t.co Snap Bird has matched /YnBxEueb // Ahhh, there you are! Thx! 2:54 PM May 31st from Tweetbot for iOS 71 tweets elsua @pgreenbe hehe That is just ﬁne! No rush; need to have of out a good primer from the morning sessions ;) heh #sbss12 2:54 PM May 31st from Tweetbot for iOS 100 searched dating back to the afternoon of elsua @hyounpark And funny enough I would include HR in that lot, too! Interestingly enough hehe #sbss12 we had it May 30th right at the heart! PERMALINK 2:43 PM May 31st from Tweetbot for iOS elsua @deb_lavoy @tdebaillon Well, apparently a bunch of biz have been focusing on making money / proﬁt at whatever the costs (greed) #sbss12 2:42 PM May 31st from Tweetbot for iOS elsua @pgreenbe I know! I was teasing you! I know those thoughts will come out on another must-read blog post when coming back :) #sbss12 2:41 PM May 31st from Tweetbot for iOS elsua @tdebaillon @deb_lavoy @krcraft And why we probably need to go from Human Resources to Human Relationships :) #sbss12 2:40 PM May 31st from Tweetbot for iOS elsua @FlemChrist @alanlepo And reduces friction across the board, which is always good for trust & transparency :) #sbss12 2:39 PM May 31st from Tweetbot for iOS elsua @tdebaillon probably, but it’s never been about the biz but the customer’s problems that need solving #sbss12 2:35 PM May 31st from Tweetbot for iOS elsua @nate__kelly Absolutely! That is where it all starts and the conclusion from the prep of our very own panel next ;) #sbss12 2:33 PM May 31st from Tweetbot for iOS elsua @alanlepo Yes, but you & I know that they are off to a massively rude wake-up call! We need to help them to avoid that hard crash #sbss12 2:25 PM May 31st from Tweetbot for iOS elsua @deb_lavoy @krcraft It’s got to be internally focused, just as much! Happy employees = happy customers; always! :) #sbss12 2:23 PM May 31st from Tweetbot for iOS elsua @alanlepo Actually we already are, Alan! We already are! Sad way for us to move forward; biz in circles! Round and around!! #sbss12 2:16 PM May 31st from Tweetbot for iOS elsua I still think customer service, overall & for everything, is biggest use case for #socbiz even for B2B #servantleadership #sbss12 2:13 PM May 31st from Tweetbot for iOS elsua @GrahamHill Oh yes!! But then again that is what we have been doing all along, but w/ a different name ;) #SBSS12 2:09 PM May 31st from Tweetbot for iOS elsua @alanlepo @absolutesubzero Yes, Alan! Which is what I have been trying to prove all along; move beyond tech as an enabler! #SBSS12 2:09 PM May 31st from Tweetbot for iOS3 of 6 6/1/12 12:52 AM

Snap Bird - search twitters history http://snapbird.org/elsua/timeline/#sbss12 elsua @GrahamHill Including the ability to embrace failure, learn from it,iterate / relearn again, move on, vs. punishing Snap Bird has matched those behaviours #SBSS12 2:07 PM May 31st from Tweetbot for iOS 71 tweets elsua @GrahamHill Yes! Which eventually conﬁrms our innateout of ability to keep learning while at work; work is learning, learning is work #SBSS12 100 searched 2:06 PM May 31st from Tweetbot for iOS dating back to the afternoon of elsua @GrahamHill Yes, I can imagine! But that is the beauty May 30th of it! Our responsibility to educate & enable versus ignore & neglect #SBSS12 PERMALINK 2:04 PM May 31st from Tweetbot for iOS elsua @GrahamHill Yes!! Which is nothing new! As @ValdisKrebs would state of the work he’s been doing for years! Along w/ ONA, too! #SBSS12 2:03 PM May 31st from Tweetbot for iOS elsua @PaulSweeney @Benjamin_Kay I know! And that is the issue when external parties do your transparency exercise & we ﬁnd what they are #sbss12 2:02 PM May 31st from Tweetbot for iOS elsua @GrahamHill @deb_lavoy oh gosh!! I do!! Blast from the past right there and blowing us away! Again! #SBSS12 2:01 PM May 31st from Tweetbot for iOS elsua @deb_lavoy @GrahamHill indeed! People both inside AND outside > customers, business partners, competitors all part of one ecosystem #SBSS12 2:00 PM May 31st from Tweetbot for iOS elsua @PaulSweeney @Benjamin_Kay in sharing where those roaming charges come from, so we know what to expect; informed decisions #SBSS12 1:59 PM May 31st from Tweetbot for iOS elsua @PaulSweeney Yes! But picking up on @Benjamin_Kay’s thoughts I’d love telcos to exercise transparency in… #SBSS12 1:59 PM May 31st from Tweetbot for iOS elsua @GrahamHill brilliant!! And I am right there, but you still need to plant the seed initially for it to grow into that new biz model #SBSS12 1:57 PM May 31st from Tweetbot for iOS elsua @GrahamHill @deb_lavoy 100% in agreement! Which proves we have been neglecting our social side in biz for a few decades! #SBSS12 1:55 PM May 31st from Tweetbot for iOS elsua @deb_lavoy Absolutely!! And love how in your tweet you brought the purpose forward vs. just the means! I.e. tech; looking beyond! #SBSS12 1:54 PM May 31st from Tweetbot for iOS elsua Here is an interesting question worth pondering about… can you become a #socbiz w/o a SNS? I bet you could! Tech is only an enabler #SBSS12 1:46 PM May 31st from Tweetbot for iOS elsua Yes! But listening actively to evaluate and decide whether you need to engage or not; listen only not good enough! #sbss12 1:41 PM May 31st from Tweetbot for iOS4 of 6 6/1/12 12:52 AM

Snap Bird - search twitters history http://snapbird.org/elsua/timeline/#sbss12 elsua Liking what I am hearing so far; evaluate your social digital presence based on the current challenges you face; = Snap Bird has matched biz purpose #sbss12 1:39 PM May 31st from Tweetbot for iOS 71 tweets elsua Listening to customers, that is where it all starts! Yes! out of But apparently for some biz it hasn’t even started :-P #sbss12 1:37 PM May 31st from Tweetbot for iOS 100 searched dating back to the afternoon of elsua After yesterday’s blog post I put together, @Benjamin_Kay from Everything Everywhere has got my full May 30th attention :) #sbss12 PERMALINK 1:34 PM May 31st from Tweetbot for iOS leebryant CRM consultants got it wrong for 15 years. SCRM should start elsewhere, with the customers, not just put lipstick on the CRM pig #sbss12 1:26 PM May 31st from Twitter for iPhone retweeted by elsua elsua Going back to basics … bring back the mutual benefit of the biz relationship with customers! Yes! There you have it! :) #sbss12 1:25 PM May 31st from Tweetbot for iOS elsua @GrahamHill @Benjamin_Kay @ekolsky I actually think it is the other way around; it’s corporate culture that influences social ;) #SBSS12 1:23 PM May 31st from Tweetbot for iOS elsua Another unexpected surprise on this panel, so far haven’t seen that shift to customer centric experiences being commented;not there? #sbss12 1:22 PM May 31st from Tweetbot for iOS elsua @theotherhef Yes, sir! I’ve seen it & loved it! Very much appreciated! Although if you are around need to share something on it ;) #SBSS12 1:20 PM May 31st from Tweetbot for iOS elsua @theotherhef LOL I actually think he is building up for that nasty question he was going to ask next… #SBSS12 1:14 PM May 31st from Tweetbot for iOS elsua On a panel on #scrm and a bit surprised to see @pgreenbe so quiet & reflective; a penny for his thoughts right now :) #sbss12 1:07 PM May 31st from Tweetbot for iOS socbizstrategy Our first panel this afternoon is made up of @pgreenbe, @buchanla, @MarkTamis, @ekolsky & @MarkW_H, discussing Social CRM trends #sbss12 12:41 PM May 31st from Twitter for iPad retweeted by elsua elsua Going now through the #sbss12 stream to see what I may have missed over the course of the morning; looks like it rocked so far! Rats! 12:49 PM May 31st from Tweetbot for iOS elsua knock, knock, finally hooking up w/ the #sbss12 stream & event after quite an inspiring enablement session & offline lunch w/ friends! 12:48 PM May 31st from Tweetbot for iOS elsua Good morning, London! Up & running, starting the day w/ enablement session on #socbiz for IBM managers, then off to #sbss12 by midday; later 6:41 AM May 31st from Janetter for Mac elsua @faiM Tomorrow or even Friday should be all right! I will be around till Sunday noon :) hehe #SBSS12 9:24 PM May 30th from Tweetbot for iOS5 of 6 6/1/12 12:52 AM

Snap Bird - search twitters history http://snapbird.org/elsua/timeline/#sbss12 elsua @David_Peacock Hi David! Fantastic! Look forward to it! And appreciate the reminder on hash tag to use #sbss12 Snap Bird has matched :-D hehe @sandy_carter 9:18 PM May 30th from Tweetbot for iOS 71 tweets out of 100 tweets searched. 100 searched Haven’t found what you’re looking for? dating back to the afternoon of Search next 1,000 tweets May 30th PERMALINK Search Twitter’s history Fork on Github built by @rem designed by @nicepaul artwork by @stompfrog6 of 6 6/1/12 12:52 AM

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Live Tweeting Highlights from #sbss12 Event, London, May 2012

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Live Tweeting Highlights from #sbss12 Event, London, May 2012 Document Transcript