Instant Messaging Tough Enough for Business

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Slide deck on the subject of Enterprise Instant Messaging provided by Michael Osterman and commented extensively over here: …

Slide deck on the subject of Enterprise Instant Messaging provided by Michael Osterman and commented extensively over here: http://blogs.ittoolbox.com/km/elsua/archives/instant-messaging-as-a-powerful-vehicle-for-instant-communications-with-the-enterprise-13106

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  • 1. Poll #1 - What is your current position on Instant Messaging in your organization?
    • We allow each user to choose the Consumer IM client of their choice.
    • We have standardized on one Consumer IM client.
    • We are investigating standardizing on an Enterprise IM solution in order to gain control.
    • We have standardized on an Enterprise IM platform.
    • We currently block all IM usage.
  • 2. Instant Messaging Tough Enough for Business: No Server Required Michael D. Osterman Osterman Research, Inc. September 26, 2006
  • 3. About Osterman Research, Inc.
    • A market research and consulting firm focused on the messaging industry
    • Practice areas include email, instant messaging, presence, collaboration, security, archiving, voice-over-IP, outsourcing and related markets and technologies
    • Clients include vendors and end-user organizations
    • Based near Seattle
  • 4. IM Use is Growing Rapidly
  • 5. The Current State of IM in the Workplace
    • Most IM use consists of consumer-grade clients
    • AIM, MSN Messenger and Yahoo! Messenger are the ‘Big Three’ in the consumer IM space
    • AIM, MSN Messenger and Yahoo! Messenger are also the ‘Big Three’ in the workplace
  • 6. Consumer IM Still Dominates
  • 7. Why Use IM?
    • There are a variety of business benefits associated with IM:
      • More efficient communications
      • Faster decision making
      • Better and faster responses to customer inquiries
      • Acceleration of information flows
      • Presence is key
  • 8. Poll #2 - What is your largest concern with allowing IM into your organization?
    • Loss of productivity due to personal usage.
    • Lack of security of information and intellectual property loss.
    • Lack of protection against viruses, worms and SpIM
    • Compliance concerns over logging and auditing IM conversations.
    • All of the above are concerns.
  • 9. The Problems with IM
    • Most IM started with individuals, not IT
    • This can lead to a variety of problems:
      • Lack of encryption and local routing can lead to serious data security issues
      • Worms and related threats
      • Lack of namespace control
      • No auditing or logging of IM conversations
      • Loss of intellectual property
      • Lack of corporate governance
  • 10. What Are Your Options?
    • IM is used in your organization whether you know it or not
    • So, what are your options?
      • Block it
      • Establish a policy against the use of IM
      • Manage it
  • 11. What You Should Do
    • If you’re going to allow the use of IM (which you should), you will need to do five things:
      • Establish an IM system that will allow your employees to securely communicate internally AND externally
      • IT is busy enough already: implement a system that is easy to manage
      • Deploy a capability that can be compliant with internal and external policies
      • Manage threats extremely well
      • Minimize user disruption to the greatest possible extent
  • 12. Key Elements of an IM Solution
    • The solution should minimize IT’s involvement in evaluating, deploying and managing an IM system
    • It should be inexpensive to deploy and operate
    • It should be extremely reliable
    • It should be scalable
  • 13. For More Information
    • Osterman Research, Inc.
    • Tel: +1 253 630 5839
    • Fax: +1 866 842 3274
    • [email_address]
    • www.ostermanresearch.com