Communication

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  • 1. Apply effective Communication Skills in Nursing Practice Communication What does this mean to you?
  • 2. Nursing Qualities Energetic Good team Member Respects others Adaptable Good Communicator Caring Sensitive NURSE
  • 3. Definitions
    • the "sending, giving, or exchanging information and ideas," which is often expressed nonverbally and verbally.
    • The exchange of thoughts, messages, or information, as by speech, signals, writing, or behaviour.
    • Interpersonal rapport.
  • 4. Therapeutic Communication Techniques
    • Convey respect
    • Encourage expression of views
    • Demonstrate non-judgmental attitudes
    • Active listening
    • Reflecting, silence, summarizing
    • Providing feedback
  • 5. Factors affecting communication
    • .
  • 6. Factors affecting communication
    • Emotions - Psychological distress of patient
    • Nurses self awareness
    • Climate of environment - stressful, supportive
    • Life threatening illness, Complex treatment
    • Physical disability
    • Age, sex, cognitive level, culture, sight
  • 7. Identify constraints in communication
    • Time management
    • Barriers in communication – interrupting, moralizing, false reassurance, belittling, defensive, and advice giving
    • Difficult situations – danger, trauma, and conflict
    • Emergency and crisis situations
    • Loss of control
    • Isolation, fear, anxiety
  • 8. Strategies used in Communication
    • Deaf patient:
    • Lip reading
    • Written
    • Interpreter
    • Children:
    • Use simple language
    • Prepare environment
    • Have a comforter – toy
    • continue
  • 9. Strategies in Communication
    • Listen carefully
    • Do not interrupt patient
    • Acknowledge concerns
    • Intrapersonal communication
    • Interpersonal communication
    • Silence
    • Explore – attitudes/ perceptions/ values/ beliefs
    • Resolving internal conflict Continue
  • 10. Strategies used in Communication
    • Remain calm
    • Be clear, direct, honest
    • Do not invade personal space
    • Do not block the exit for patient and nurse
    • Do not corner yourself
    • Compromise / collaborate
    • Continue
  • 11. Strategies used in Communication
    • Transpersonal communication – prayer/ meditation
    • Small group communication
    • Documentation
    • Be aware of cultural differences
    • Technology – translations / research
    • Provide feedback
  • 12. Talk to me
    • http://www.youtube.com/watch?v=Nipj7PwCjTc&feature=fvw
    • A YouTube clip to view on communication with an ill patient