• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
ISO 9001:2000 & 9004:2000 - Susan

ISO 9001:2000 & 9004:2000 - Susan






Total Views
Views on SlideShare
Embed Views



1 Embed 2

http://www.slideshare.net 2



Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.


11 of 1 previous next

  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
  • I appreciate your post. I also wrote that SMS advertising provides a cost effective method of targeting promotions to specific customer profiles. You might want to remind customers of specific events or promotions, but for whatever reasons, SMS allows you to pass information directly to the right customer at very affordable prices and fast delivery.
    iso 9000
    Are you sure you want to
    Your message goes here
Post Comment
Edit your comment

    ISO 9001:2000 & 9004:2000 - Susan ISO 9001:2000 & 9004:2000 - Susan Presentation Transcript

    • ISO 9001:2000 ISO 9004:2000 by Susan Anggraeni
    • ISO 9001:2000
      • ISO 9001:2000 Quality management systems – Requirements is intended for use in any organization which designs, develops, manufactures, installs and/or services any product or provides any form of service. It provides a number of requirements which an organization needs to fulfill if it is to achieve customer satisfaction through consistent products and services which meet customer expectations. It includes a requirement for the continual (i.e. planned) improvement of the Quality Management System, for which ISO 9004:2000 provides many hints
    • ISO 9001:2000 Sections
      • 1. Management Responsibility
      • 2. Resource Management
      • 3. Product / Service Realization
      • 4. Measurement, Analysis and Improvement
    • ISO 9001:2000 Areas of Focus
      • Sequence
      • Top Management
      • Continual improvement
      • Permissible Exclusions
      • Customer Satisfaction
    • ISO 9004:2000
      • ISO 9004: 2000 Quality management systems - Guidelines for performance improvements , QMS, Guidelines for performance improvement.  The aim of this standard is the improvement of the performance of an organization and the satisfaction of customers and other interested parties.
    • ISO 9004:2000
      • ISO 9004:2000 provides information that will be helpful in going beyond ISO 9001:2000 to improve the efficiency of your operation. It is recommended that you obtain data from various sources, both internal and external, to assess the merit of your quality system goals. This information can also be used to improve process function.
    • ISO 9004:2000
      • ISO 9004 as the Quality Management System Guidance standard is intended to adopt a broader view of quality management in pursuit of operational improvement and benefits to interested or involved parties in your business activities. This may include your employees, owners, suppliers and the society in general.
    • ISO 9004:2000
      • ISO 9001:2000 and ISO 9004:2000 are harmonized in structure and terminology to assist you in going back and forth from one to the other. Both standards apply a process approach.
      • The ISO 9004:2000 manual consists of guidance and recommendations, which are not intended for certification, regulatory or contractual use, or as a guide to the implementation of ISO 9001 .
    • ISO 9001:2000 and 9004:2000 Principles
      • Customer Focus
      • Leadership
      • Involvement of People
      • Process Approach
      • System Approach to Management
      • Continual Improvement
      • Factual Approach to decision making
      • Mutually beneficial supplier relationships