ISO 9001:2000 & 9004:2000 - SusanPresentation Transcript
ISO 9001:2000 ISO 9004:2000 by Susan Anggraeni
ISO 9001:2000 Quality management systems – Requirements is intended for use in any organization which designs, develops, manufactures, installs and/or services any product or provides any form of service. It provides a number of requirements which an organization needs to fulfill if it is to achieve customer satisfaction through consistent products and services which meet customer expectations. It includes a requirement for the continual (i.e. planned) improvement of the Quality Management System, for which ISO 9004:2000 provides many hints
ISO 9001:2000 Sections
1. Management Responsibility
2. Resource Management
3. Product / Service Realization
4. Measurement, Analysis and Improvement
ISO 9001:2000 Areas of Focus
ISO 9004: 2000 Quality management systems - Guidelines for performance improvements , QMS, Guidelines for performance improvement. The aim of this standard is the improvement of the performance of an organization and the satisfaction of customers and other interested parties.
ISO 9004:2000 provides information that will be helpful in going beyond ISO 9001:2000 to improve the efficiency of your operation. It is recommended that you obtain data from various sources, both internal and external, to assess the merit of your quality system goals. This information can also be used to improve process function.
ISO 9004 as the Quality Management System Guidance standard is intended to adopt a broader view of quality management in pursuit of operational improvement and benefits to interested or involved parties in your business activities. This may include your employees, owners, suppliers and the society in general.
ISO 9001:2000 and ISO 9004:2000 are harmonized in structure and terminology to assist you in going back and forth from one to the other. Both standards apply a process approach.
The ISO 9004:2000 manual consists of guidance and recommendations, which are not intended for certification, regulatory or contractual use, or as a guide to the implementation of ISO 9001 .