How IT is being Applied in the Value Chain - Susan
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How IT is being Applied in the Value Chain - Susan

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    How IT is being Applied in the Value Chain - Susan How IT is being Applied in the Value Chain - Susan Presentation Transcript

    • how IT is being applied in the Value Chain By Susan
    • Primary Business Processes
    • Inbound Logistics (Automated Just-in-Time Warehousing)
      • eg. newbreed.com
      • New Breed is a privately held, third-party logistics services provider that helps companies design and operate efficient supply chains.
      • It manages millions of square feet of warehouse space across more than 50 distribution centers in the U.S. and employ more than 5000 people in a union-free work environment.
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    • Operations (Computer-Aided Flexible Manufacturing)
      • eg. NuclearSoft
      • NuclearSoft invoicing, CRM, HR, quotation, inventory and daily business operations modules.
      • It also generates reports such as unpaid invoices, daily settlement, stock levels, payment modes, and statement of accounts.
      • Currently available for Windows and is a desktop software.
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    • Outbound Logistics (Online Point-of-Sale and Order Processing)
      • Shopping Cart is 1 example of online order processing.
      • Fortune3 E-Commerce Shopping Cart Wizard
      • A professional Web store builder to easily design and create an online store for both Ecommerce solutions at-once, retail (B2C) and wholesale (B2B). Build an Ecommerce Website with online shopping carts to process online orders.
      • eg. jewelryshopping.com powered by Fortune3
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    • Marketing and Sales
      • Microsoft Dynamics CRM can help us:
      • • Enhance our bottom line, improve sales efficiency, and sell products and services more frequently
      • • Deepen long-term customer relationships, resolve service issues more effectively, and increase customer satisfaction and loyalty.
      • • Create demand and drive new business, build effective marketing campaigns, and measure campaign impact.
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    • Customer Service (Customer Relationship Management)
      • Microsoft Dynamics CRM
      • Microsoft Dynamics CRM supports us to easily create and maintain a clear view of customers from first contact through purchase and post-sales.
      • Microsoft Dynamics CRM helps us drive consistent and measurable improvement in everyday business processes.
      • Microsoft Dynamics CRM provides functionality for:
        • account and contact management
        • case and interaction management
        • product and contract management
        • knowledge-base management
        • service scheduling
        • workflow across teams and groups
        • service reporting and analytics
    • Microsoft Dynamics CRM editions
      • Microsoft Dynamics CRM 4.0 Workgroup Server
      • Microsoft Dynamics CRM 4.0 Professional Server
      • Microsoft Dynamics CRM 4.0 Enterprise Server
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    • Support Processes
    • Administrative Coordination and Support Services (Collaborative Workflow Intranet)
      • Nintex Workflow 2007
      • Nintex Workflow 2007 enables organisations to build complex workflow processes quickly and easily using a web browser interface.
      • Nintex Workflow 2007 empowers users across the organization to automate business processes, review workflow activities and automate common SharePoint administrative tasks.
      • Available in Standard, Enterprise and Workgroup editions.
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    • Human Resource Management (Employee Benefits Intranet)
      • eg. OrangeHRM
      • OrangeHRM is an Open Source Human Resource Management System that covers Personnel Information Management, Employee Self Service, Leave, Time & Attendance, Benefits, and Recruitment.
      • OrangeHRM provides a vast range of features to manage crucial organization asset - people. It also provides a perfect platform for re-engineering and aligning your HR processes along with the organizational goals.
    • Human Resource Management (Employee Benefits Intranet) cont.
      • The features:
        • • administration module (admin)
        • • Personal Information Manager Module (PIM)
        • • Employee Self Service Module (ESS)
        • • Reports Module
        • • Leave Module
        • • Time and Attendace Module ( Time)
        • • Benefit Module
        • • Recruitment Module
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    • Technology Development (Product Development Extranet with Partners)
      • An extranet system is a mechanism based on Internet and Web technology for communicating both privately and selectively with your customers and business partners.
      • When done correctly, extranets provide a safe way to allow transactional business-to-business activities and can save your company some serious time and money.
      • eg. DHL web
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    • Procurement of Resources (e-Commerce Web Portals for Suppliers)
      • e-Commerce Web Portals for Suppliers is a place where Suppliers sell their products in the internet.
      • Customers will visit the website and purchase the products they want, pay, then wait for the products to be shipped to them.
      • eg. DHGate.com
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    • Thank you