How IT is being Applied in the Value Chain - Susan

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How IT is being Applied in the Value Chain - Susan

  1. 1. how IT is being applied in the Value Chain By Susan
  2. 2. Primary Business Processes
  3. 3. Inbound Logistics (Automated Just-in-Time Warehousing) <ul><li>eg. newbreed.com </li></ul><ul><li>New Breed is a privately held, third-party logistics services provider that helps companies design and operate efficient supply chains. </li></ul><ul><li>It manages millions of square feet of warehouse space across more than 50 distribution centers in the U.S. and employ more than 5000 people in a union-free work environment. </li></ul>
  4. 5. Operations (Computer-Aided Flexible Manufacturing) <ul><li>eg. NuclearSoft </li></ul><ul><li>NuclearSoft invoicing, CRM, HR, quotation, inventory and daily business operations modules. </li></ul><ul><li>It also generates reports such as unpaid invoices, daily settlement, stock levels, payment modes, and statement of accounts. </li></ul><ul><li>Currently available for Windows and is a desktop software. </li></ul>
  5. 13. Outbound Logistics (Online Point-of-Sale and Order Processing) <ul><li>Shopping Cart is 1 example of online order processing. </li></ul><ul><li>Fortune3 E-Commerce Shopping Cart Wizard </li></ul><ul><li>A professional Web store builder to easily design and create an online store for both Ecommerce solutions at-once, retail (B2C) and wholesale (B2B). Build an Ecommerce Website with online shopping carts to process online orders. </li></ul><ul><li>eg. jewelryshopping.com powered by Fortune3 </li></ul>
  6. 16. Marketing and Sales <ul><li>Microsoft Dynamics CRM can help us: </li></ul><ul><li>• Enhance our bottom line, improve sales efficiency, and sell products and services more frequently </li></ul><ul><li>• Deepen long-term customer relationships, resolve service issues more effectively, and increase customer satisfaction and loyalty. </li></ul><ul><li>• Create demand and drive new business, build effective marketing campaigns, and measure campaign impact. </li></ul>
  7. 22. Customer Service (Customer Relationship Management) <ul><li>Microsoft Dynamics CRM </li></ul><ul><li>Microsoft Dynamics CRM supports us to easily create and maintain a clear view of customers from first contact through purchase and post-sales. </li></ul><ul><li>Microsoft Dynamics CRM helps us drive consistent and measurable improvement in everyday business processes. </li></ul><ul><li>Microsoft Dynamics CRM provides functionality for: </li></ul><ul><ul><li>account and contact management </li></ul></ul><ul><ul><li>case and interaction management </li></ul></ul><ul><ul><li>product and contract management </li></ul></ul><ul><ul><li>knowledge-base management </li></ul></ul><ul><ul><li>service scheduling </li></ul></ul><ul><ul><li>workflow across teams and groups </li></ul></ul><ul><ul><li>service reporting and analytics </li></ul></ul>
  8. 23. Microsoft Dynamics CRM editions <ul><li>Microsoft Dynamics CRM 4.0 Workgroup Server </li></ul><ul><li>Microsoft Dynamics CRM 4.0 Professional Server </li></ul><ul><li>Microsoft Dynamics CRM 4.0 Enterprise Server </li></ul>
  9. 27. Support Processes
  10. 28. Administrative Coordination and Support Services (Collaborative Workflow Intranet) <ul><li>Nintex Workflow 2007 </li></ul><ul><li>Nintex Workflow 2007 enables organisations to build complex workflow processes quickly and easily using a web browser interface. </li></ul><ul><li>Nintex Workflow 2007 empowers users across the organization to automate business processes, review workflow activities and automate common SharePoint administrative tasks. </li></ul><ul><li>Available in Standard, Enterprise and Workgroup editions. </li></ul>
  11. 37. Human Resource Management (Employee Benefits Intranet) <ul><li>eg. OrangeHRM </li></ul><ul><li>OrangeHRM is an Open Source Human Resource Management System that covers Personnel Information Management, Employee Self Service, Leave, Time & Attendance, Benefits, and Recruitment. </li></ul><ul><li>OrangeHRM provides a vast range of features to manage crucial organization asset - people. It also provides a perfect platform for re-engineering and aligning your HR processes along with the organizational goals. </li></ul>
  12. 38. Human Resource Management (Employee Benefits Intranet) cont. <ul><li>The features: </li></ul><ul><ul><li>• administration module (admin) </li></ul></ul><ul><ul><li>• Personal Information Manager Module (PIM) </li></ul></ul><ul><ul><li>• Employee Self Service Module (ESS) </li></ul></ul><ul><ul><li>• Reports Module </li></ul></ul><ul><ul><li>• Leave Module </li></ul></ul><ul><ul><li>• Time and Attendace Module ( Time) </li></ul></ul><ul><ul><li>• Benefit Module </li></ul></ul><ul><ul><li>• Recruitment Module </li></ul></ul>
  13. 44. Technology Development (Product Development Extranet with Partners) <ul><li>An extranet system is a mechanism based on Internet and Web technology for communicating both privately and selectively with your customers and business partners. </li></ul><ul><li>When done correctly, extranets provide a safe way to allow transactional business-to-business activities and can save your company some serious time and money. </li></ul><ul><li>eg. DHL web </li></ul>
  14. 49. Procurement of Resources (e-Commerce Web Portals for Suppliers) <ul><li>e-Commerce Web Portals for Suppliers is a place where Suppliers sell their products in the internet. </li></ul><ul><li>Customers will visit the website and purchase the products they want, pay, then wait for the products to be shipped to them. </li></ul><ul><li>eg. DHGate.com </li></ul>
  15. 56. Thank you

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