Making it realConnecting, collecting and creating knowledge in avirtual environment10th SAOIM, 4-5 August 2010Elmi Bester:...
© CSIR 2009   www.csir.co.za
CSIR Knowledge Commons –three lenses •     How can spatial design be used to:         −     facilitate knowledge sharing  ...
“…innovation, the heart of the                       knowledge economy, is                    fundamentally social. Ideas ...
Good conversations are the cradle ofsocial knowledge in any organization.Through extended discussions, which   can encompa...
© CSIR 2010   www.csir.co.za
Social mingling                                          Sensemaking                                              Showcase...
© CSIR 2009   www.csir.co.za
Extending the initiative –the Virtual Knowledge Commons          © CSIR 2010   www.csir.co.za
Roadmap                                                                  TechnologyBusiness and project planning          ...
Technology stewardshipSocial dynamics                      Technology                Related practices                    ...
Roadmap                                                                  TechnologyBusiness and project planning          ...
Using the lensesLens                           Opportunities in virtual spaceSpatial design                               ...
Using the lensesLens                               Opportunities in virtual spaceEvent intermediation                     ...
Event-intermediation                                              State                                                   ...
#eSkills summit has no electricity, no Wifi, no back channel, and every seat has analog data capture utensils. eSkills mis...
@elmibester Knowledge is in the network. #eSkillsrequires people to connect & converse. Thatswhen the virtual starts to be...
Using the lensesLens                             Opportunities in virtual spaceConversations• Sense-making and learning   ...
© CSIR 2009   www.csir.co.za
The question is no              longer whether a              bear can dance,              but how well the              b...
Thank you
Bibliography           © CSIR 2009   www.csir.co.za
How do we enable people to…• discover & appropriate useful technology• be in and use communities &  networks (people)• exp...
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Making it real Connecting, collecting and creating knowledge in a virtual environment

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Presentation at the 10th South African Online Information Meeting (SAOIM), Pretoria, 4 August 2010.

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Making it real Connecting, collecting and creating knowledge in a virtual environment

  1. 1. Making it realConnecting, collecting and creating knowledge in avirtual environment10th SAOIM, 4-5 August 2010Elmi Bester: Manager, CSIR Knowledge CommonsMadelein van Heerden: Portfolio Manager, CSIR Information Services
  2. 2. © CSIR 2009 www.csir.co.za
  3. 3. CSIR Knowledge Commons –three lenses • How can spatial design be used to: − facilitate knowledge sharing − increase collaboration across boundaries − enhance propensity for contactivity • How can event intermediation be utilised to: − nurture and accelerate knowledge flows − create opportunities for people to meet and share knowledge • How can cross-cutting conversations be stimulated to: − allow for sense-making and learning − create new knowledge © CSIR 2010 www.csir.co.za
  4. 4. “…innovation, the heart of the knowledge economy, is fundamentally social. Ideas arise as much out of casual conversations as they do out of formal meetings. More precisely, as one study after another has demonstrated, the best ideas in any workplace arise out of casual contacts among different groups within the same company”.Gladwell (2000)
  5. 5. Good conversations are the cradle ofsocial knowledge in any organization.Through extended discussions, which can encompass personal flights of fancy as well as careful exposition of ideas, individual knowledge is turned into themes available to others. (Ichijo, 2004) © CSIR 2006 www.csir.co.za
  6. 6. © CSIR 2010 www.csir.co.za
  7. 7. Social mingling Sensemaking Showcase Connect © CSIR 2010 www.csir.co.za
  8. 8. © CSIR 2009 www.csir.co.za
  9. 9. Extending the initiative –the Virtual Knowledge Commons © CSIR 2010 www.csir.co.za
  10. 10. Roadmap TechnologyBusiness and project planning stewardship Strategic intent Social dynamics -Type of network/ community Value proposition - Adoption models - 2.0 philosophy TechnologyImpact assessment Practices Competency - Scouting & excursions - Inform enterprise ICT framework direction Technology - ICT Governance Related practices - Facilitation - Information & content managementPerformance measurement Adoption & entrenchmentProgress measurement © CSIR 2010 www.csir.co.za
  11. 11. Technology stewardshipSocial dynamics Technology Related practices - Scouting &-Type of network/ - Facilitation excursions community - Information & content- Adoption models - Inform enterprise ICT management, incl curation - ICT Governance- 2.0 philosophy- Individual experiences © CSIR 2010 www.csir.co.za
  12. 12. Roadmap TechnologyBusiness and project planning stewardship Strategic intent Social dynamics -Type of network/ community Value proposition - Adoption models - 2.0 philosophy TechnologyImpact assessment Practices Competency - Scouting & excursions - Inform enterprise ICT framework direction Technology - ICT Governance Related practices - Facilitation - Information & content managementPerformance measurement Adoption & entrenchmentProgress measurement © CSIR 2010 www.csir.co.za
  13. 13. Using the lensesLens Opportunities in virtual spaceSpatial design • Contactivity & connectivity• Contactivity • Signals – ambient awareness• Sharing • Swarming & flocking • Make interests and expertise visible • Sharing • Broadcast invitations – anyone • Space where I can share artefacts • Enablers • Robust event module • Arrange meet-ups • Micro-blogging • Desktop pop-up © CSIR 2010 www.csir.co.za
  14. 14. Using the lensesLens Opportunities in virtual spaceEvent intermediation • An event is an opportunity to spend an• Knowledge flows extended amount of time engaged in dialogue•Opportunity to meet and share • Anywhere, right-time • Multi-modality • Footprint – ambient awareness • Trigger for collecting & connecting © CSIR 2010 www.csir.co.za
  15. 15. Event-intermediation State of the art PRE-AMBLE DURING EVENT POST EVENT • Blending with physical or • Social Reporting virtual only • Report backs• Event promotion • Sharing photos (anywhere; anyone) • Synchronous attendance/ participation • Publish recordings and• Create online presence/ • KC <--> VC venue other material pre-event engagement • KC <--> Skype • Desktop-desktop • Continue event in• Meetup • KC-desktop/mobile asynchronous mode • Broadcast & Listen in • Social reporting (Live blogging/ collaborative mindmapping, etc) Right time participation & extended dialogueAsynchronous Synchronous Asynchronous © CSIR 2010 www.csir.co.za
  16. 16. #eSkills summit has no electricity, no Wifi, no back channel, and every seat has analog data capture utensils. eSkills missing from eSkills! @dkeats (26 July 2010) It is a pity that #eSkills summit doesnt have a proper back channel. It would be more interesting than the sessions. #eSkillsLackOfSkills @dkeats (26 July 2010)You cannot create the future by attempting toreplicate the past, all you will do is prepare theconditions for understanding your mistakes.@dkeats (27 July 2010) © CSIR 2010 www.csir.co.za
  17. 17. @elmibester Knowledge is in the network. #eSkillsrequires people to connect & converse. Thatswhen the virtual starts to become real. @weblearning (27 July 2010) © CSIR 2010 www.csir.co.za
  18. 18. Using the lensesLens Opportunities in virtual spaceConversations• Sense-making and learning • Facilitation• Create knowledge • Participation • Collecting “The challenge for me is to walk the talk. Are my presentations making a place for such connections & conversations.” @weblearning (27 July 2010) © CSIR 2010 www.csir.co.za
  19. 19. © CSIR 2009 www.csir.co.za
  20. 20. The question is no longer whether a bear can dance, but how well the bear dances. ICT-KM, Strategic Technologies for the CGIAR in 2010 , Posted by Enrica Porcari in ICT Developments, ICT-KM Program | 11 January 2010 | 2 responses http://ictkm.cgiar.org/2010/01/11/strategic- technologies-for-the-cgiar-in-2010/http://toulousestreet.wordpress.com/2008/02/10/dancing-bear/
  21. 21. Thank you
  22. 22. Bibliography © CSIR 2009 www.csir.co.za
  23. 23. How do we enable people to…• discover & appropriate useful technology• be in and use communities & networks (people)• express their identity• find and create content• usefully participate ? ? ?

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