Volunteering Systems and Processes Programme
Just 30% of staff feel they have
a reasonable workload
If just one hour could...
Volunteering Systems and Processes Programme
“It all sounds amazing! The four things
you intend to implement would make
su...
Volunteering Systems and Processes Programme
23% of people who contact
the Trust to get involved as a
volunteer do not con...
Volunteering Systems and Processes Programme
“The whole recruitment system is lengthy
and clunky. We should be able to hav...
Volunteering Systems and Processes Programme
At 75% of properties over half of
the staff team are involved in
leading and ...
Volunteering Systems and Processes Programme
“The basic systems don’t exist to support
me to do my role well”
Volunteer Ma...
Volunteering Systems and Processes Programme
On average properties spend
34 hours per year collecting and
reporting volunt...
Volunteering Systems and Processes Programme
“This just needs to be done”
General Manager
Volunteering Systems and Processes Programme
Only 45% of volunteers strongly
agree that their volunteering is
well organis...
Volunteering Systems and Processes Programme
“I saw the title (of this project) and thought,
‘At last we are going to do s...
Volunteering Systems and Processes Programme
35% of our volunteers do not feel
their skills are effectively utilised
If 35...
Volunteering Systems and Processes Programme
“Long over due and crucial to our
professional management of people”
General ...
Volunteering Systems and Processes Programme
80% of volunteers at the English
Riviera portfolio currently use self
service...
Volunteering Systems and Processes Programme
“It would be good to fill the rota in online
as both my husband and I volunte...
Volunteering Systems and Processes Programme
20% of Volunteer Expense claims
are rejected by the FSC due to
errors on forms
Volunteering Systems and Processes Programme
“Very upset re delay in paying out
expenses - certainly this year - have
twic...
Volunteering Systems and Processes Programme
93% of GMs describe having a
better system to store volunteer
data as either ...
Volunteering Systems and Processes Programme
“You have my full support, good luck with
implementation”
General Manager
Vol S&P - Benefits and Quotes @ Convestival 2013
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Vol S&P - Benefits and Quotes @ Convestival 2013

  1. 1. Volunteering Systems and Processes Programme Just 30% of staff feel they have a reasonable workload If just one hour could be saved per week across 300 properties this would equate to 15,600 hours per year available for other work
  2. 2. Volunteering Systems and Processes Programme “It all sounds amazing! The four things you intend to implement would make such a difference to my workload and would mean that we could share information across the property, rather than all the knowledge being with me, saving me time sharing the rotas, contact details etc. with other duty managers..” Property Administrator
  3. 3. Volunteering Systems and Processes Programme 23% of people who contact the Trust to get involved as a volunteer do not continue with their application due to lack of information and poor response times from the Trust
  4. 4. Volunteering Systems and Processes Programme “The whole recruitment system is lengthy and clunky. We should be able to have someone start with us within two weeks of getting in touch” Operations Manager
  5. 5. Volunteering Systems and Processes Programme At 75% of properties over half of the staff team are involved in leading and managing volunteers 56% of which spend over 20 hours a week doing so
  6. 6. Volunteering Systems and Processes Programme “The basic systems don’t exist to support me to do my role well” Volunteer Manager
  7. 7. Volunteering Systems and Processes Programme On average properties spend 34 hours per year collecting and reporting volunteer numbers and hours
  8. 8. Volunteering Systems and Processes Programme “This just needs to be done” General Manager
  9. 9. Volunteering Systems and Processes Programme Only 45% of volunteers strongly agree that their volunteering is well organised
  10. 10. Volunteering Systems and Processes Programme “I saw the title (of this project) and thought, ‘At last we are going to do something as we still have all the old fashioned systems and approaches’. Please bring the improvements forward and show that the Trust does care for its volunteers and staff supporting them” Volunteer
  11. 11. Volunteering Systems and Processes Programme 35% of our volunteers do not feel their skills are effectively utilised If 35% of our 40,000 regular volunteers provided two of their current hours carrying out higher value activities per year then the increase in notional value would be £156,800 per year
  12. 12. Volunteering Systems and Processes Programme “Long over due and crucial to our professional management of people” General Manager
  13. 13. Volunteering Systems and Processes Programme 80% of volunteers at the English Riviera portfolio currently use self service to access their rota and personal details online
  14. 14. Volunteering Systems and Processes Programme “It would be good to fill the rota in online as both my husband and I volunteer and as we only have one car we could coordinate our volunteering duties easier than the current system” Volunteer
  15. 15. Volunteering Systems and Processes Programme 20% of Volunteer Expense claims are rejected by the FSC due to errors on forms
  16. 16. Volunteering Systems and Processes Programme “Very upset re delay in paying out expenses - certainly this year - have twice had to wait over a month - send in duplicate and sometimes triplicate copies before forms are found and payment made” Volunteer
  17. 17. Volunteering Systems and Processes Programme 93% of GMs describe having a better system to store volunteer data as either “crucial” or “important”
  18. 18. Volunteering Systems and Processes Programme “You have my full support, good luck with implementation” General Manager
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