Don't stop me now day2 b

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Don's Stop Me Now Session 5

Don's Stop Me Now Session 5

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  • 3 founders of NT – Victorian philanthropy – Time of great wealth and industrial revolution, much hardship too. Octavia Hill – Daughter of a prosperous corn merchant and former banker, born in 1838 by 1840, her father was bankrupt, suffering a ‘temporary fit of insanity’! Grew up in Finchley, where she learned her lifelong love the countryside (I am sure it looked a little different!) Coined the term ‘Green belt’ for London Believed in “pure earth, clean air and blue sky”. Helped to save Hampstead Heath and Vauxhall Hill, working with Open spaces society, where she met their Lawyer Sir Robert Hunter Canon Hardwick Rawnsley had collected rents for Octavia Hill in his younger years and his passion for preservation had stayed with him all of his life. Moving out to the Lake District he was instrumental in preventing a railway at Buttermere. When he died in 1920 the Times wrote “ It is no exaggeration to say – and it is much to say of anyone – that England would be a much duller and less healthy and happy country if he had not lived and worked.“ Next generation - James Lees Milne – Instrumental in acquiring many of the country houses that the NT looks after today. Travelled around the country convincing landed gentry to part with their houses freehold with the ability to stay as residents.
  • In October 2010 our Volunteer Coordinator left and we wanted to review what we needed before replacing the role. Our volunteer recommendation rating was above average in 2009 at 62%, but we had been gathering feedback from volunteers and we knew we had issues that needed to be addressed. We have a large team at Polesden – over 700 volunteers and 100 staff working – so maintaining effective communication is difficult. And we knew that there was not consistency in the way we were managing volunteers across the teams.
  • We recruited Carol Carbine to work with the team 4 days a week, bringing expertise in volunteering and acting as a trainer, coach and facilitator rather than a manager. With Carol’s help we recruited a team of 16 staff and volunteers from across the property to take part in our Thinking Differently Project. The project team’s remit was to review how we recruited, trained, managed and rewarded volunteers and make recommendations as to how this could be improved. We were very specific about the role that these representatives would need to fill and interviewed prospective candidates to make sure we got people who would work together in a positive and supportive way. We a defined a 6 month programme for the project with 6 topics that would be explored at each of our monthly meetings. What makes volunteering at Polesden special Volunteer recruitment What skills and experience we need in the team to deliver the Business Plan Training and support for volunteers Reward and recognition Communication Carol ran a series of Thinking Differently workshops for all staff which challenged assumptions on what volunteers can and can’t do and what staff should or should not expect from volunteers.
  • It felt a bit weird! We were all out of our comfort zone – staff where being asked to let volunteers take control of things and volunteers were expected to take control
  • Doing things differently is not easy: g etting staff and volunteers to change their habits and the ways they worked with each other is hard for all of us! Staff are having to break the habit of assuming volunteers can’t or won’t do things and volunteers are having to break the habit that staff will do everything for them. We still have a lot of work to do to improve people’s understanding of their roles and the contribution they make to the bigger picture. It’s going to be a long journey but we have started to appreciate the support we can give to each other.
  • We have established a Central Volunteering Team who have been begun to improve our recruitment processes We are half way through a review of our training for volunteers We have established a Social Committee (staff and volunteers) who are planning and running regular social events for the whole team. We have a new Team website where staff and volunteers can access information and share comments I’ve established a Sounding Board for front line staff and volunteers to help me keep in touch with the wider team and develop a better understanding. Our volunteer recommendation rating went up 8% and increased in most areas (training & development 15%, communication 18%)

Transcript

  • 1. A Journey from Ordinary to Exemplary Jim Foy & Claire Robinson
  • 2. In the beginning….. Canon Sir Robert HardwickOctavia Hill Hunter Rawnsley
  • 3. Greater than the sum of theparts Volunteers managing projects
  • 4. The power of a good start– recruitment & inductionSets the sceneSets expectationsThe partnership beginsWelcoming
  • 5. Hughenden InductionAudience-focussed• Relevant to role• Layered learning• Interesting and funUseful for staff• Simple to administer• Led by ManagerVisitor Experience element
  • 6. Induction Part 1Ticket office volunteerDay 1 Meeting with line manager Date Visit Volunteers’ room Till training session 1 How we welcome visitors Orientation 1Day 2 Till training 2 Card recognition procedures Orientation 2 Attend Disraeli talkDay 3 Understanding gift aid Experience one of the trails How to use the radio Orientation 3: the gardensDay 4 Greeting coach parties Disabled visitors and buggies Orientation 4: WW2 Attend WW2 tour
  • 7. Hughenden
  • 8. Induction Part 1Ticket office volunteerDay 1 Date Meeting with line manager Locate Volunteers’ room Till training session - 1 How we welcome visitors Orientation 1: the manorDay 2 Till training - 2 Card recognition procedures Orientation 2: the stable yard NT Membership Attend Disraeli talk
  • 9. Induction Part 1Ticket office volunteerDay 3 Date Understanding gift aid Experience one of the trails How to use the radio Orientation 3: the gardensDay 4 Greeting coach parties Disabled visitors and buggies Orientation 4: WW2 Attend WW2 tour
  • 10. Induction: orientations What is embroidered on the chairs and why? Which home-grown product from Bradenham is sold in the shop?
  • 11. Induction - orientations Which of these meal options is always available?soup hot meat dish baked potatoes hot vegetarian dish chips pudding
  • 12. Induction Part 2Content• NT founders• Work of Trust today• Our property group• Values & Behaviours• Volunteering
  • 13. InductionWelcome Packs- tailored section- standard information pack
  • 14. Hughenden, West Wycombe & Chilterns Countryside property group
  • 15. A partnershipVolunteer CouncilVolunteer and Staff conference
  • 16. Culture is what happens when you’re not watching Experiences Beliefs Actions Results
  • 17. Logging hours
  • 18. The power of a good start – recruitment & inductionGreater than the sum ofthe parts
  • 19. Thinking Differently AboutVolunteering @ Polesden Lacey Andrea Selley
  • 20. Why did we do it?
  • 21. What did we do?
  • 22. How did it feel?
  • 23. What did we learn?
  • 24. What next?
  • 25. Dont Stop Me Now Rachael Bayley May 2012 Case Study about RSVPRetired and Senior Volunteer Programme
  • 26. Facts about RSVP• 15,047 Volunteers• 450 are VolunteerOrganisers & Coordinators• 27 FTE staff (17 full time and 17 part time)• Ratio of over 500:1• Projects in Wales, Scotland & England• Running for 24 yearsData at January 2011
  • 27. Top Tips (1)1. Do create projects for people to own2. Do say No at the recruitment stage3. Have special volunteers to bring newpeople in
  • 28. Top Tips (2)4. Have volunteers showing the way5. Have roles that can change to fit6. Do manage volunteers like volunteers,not like staff
  • 29. Top Tips (3)7. Do have peer discussions and lots ofcoffee8. Have a Pick and Mix approach tovolunteer roles9. Do attract volunteers whose interest isin management
  • 30. WorkshopQuestions and views?Which of these wouldwork for you?How could you develop these ideas?What ideas do you have to share?Rachael Bayleyrachaelbayley@yahoo.co.uk
  • 31. Dont Stop Me Now Rachael Bayley May 2012 Case Study about RSVPRetired and Senior Volunteer Programme