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What are our challenges? StronglyHighest Scoring Questions Agree %I enjoy the volunteering I do 73%I would recommend volunteering with the Trust 73%I feel I am trusted by managers to get on with the volunteering I do 64%People (staff and volunteers) work together as one team 64%Staff are accessible and approachable 64%The recognition you receive from staff for the volunteering you do 64% StronglyLowest Scoring Questions Agree %I am kept well informed about my propertys / locations top priorities 18%I understand how plans for my property / location fit with the Trusts Going Local strategy 18%I understand my role in the propertys / locations plans 18%There are opportunities to do new things and take on new responsibilities 18%The level of involvement you have in the way things are done at your property / location 9%The training and development that is available to support you in your volunteering 9%
What we’re doing to fix it!Volunteer Support TeamRecruitment fairsRole descriptionsRegistrationInductionsAdmin – e.g. expenses, name badgesNewsletter
What we’re doing to fix it, have fun and innovate!Social get togethersNorth Lakes Volunteer Web HubVolunteer Blog
What are our future plans - and what’s stopping us?!!1. Wont managing volunteers take upmore time than its worth?2. A volunteer cant help me with thatkind of thing can they?3. We already do brilliant volunteeringhere dont we?Volunteer wishlistMigrating from Hub to MyVolunteering Option C:Options A+B + Volunteer-led Lake District Roadshow to bring good practice examples from NT and external to Properties, using myVolunteering as the delivery platform, building interaction via Roadshow Blog
The future…Not falling but flyingVolunteering Convestival 2012Jessie Binns, Visitor Experience OfficerAlistair Starling, General Manager
Where to start?• Property business plan• Volunteer survey results• Meeting – GM, Portfolio Team, VCI consultant• GROW model to frame discussions Goals Reality Opportunities Way forward
Moving Forward…• Developed a brief• Put short term solutions in place, responding to volunteer survey - newsletter - staff & volunteer forums - training - PDRs - new format start of season meetings - consulted volunteers around survey issues
What next?• January - Recruit intern to focus on audit, gathering evidence• End February 2012 – Intern starts• May 2012 - Complete report & recommendations• July 2012 – develop action plan
Volunteer Vision Internship•What do I do? - The audit: interviews, surveys and dataanalysis - What is it like to be a volunteer?•How am I doing it? - Audit interviews with volunteer managers - Qualitative surveys with volunteer managers - Interviews with volunteers - Volunteering
Results so farNegative Points•Not yet at level one for all standards•Inconsistency in levels achieved•Discrepancy between what is believed to be in placeand what is actually happening•Lack of consistency in processes used acrossdepartmentsPositive Points•Great potential for sharing good volunteermanagement practice•Many of the processes are already being done, justinformally.•Level one practices will not be hard to achieve – thepotential for putting these systems in place is alreadythere.
Issues and Problems Faced•The audit interviews: - Original interview took almost four hours - Audit questions – can need clarifying to getaccurate answers - Audit structure – opt in level three practicescan skew results - Usefulness of audit interview results – best to use it as a basic insight - Finding interview times for managers andvolunteers – can take much longer thanexpected - Physical evidence – impractical to ask for this