Brightspot what do you make of this - pkal lsc 11

“What do you make of this?”Making Assessment Actionable:Some Techniques for Translating ResearchFindings into Strategies for Learning Spaces ©brightspot strategy 2011 All Rights Reserved. November 5, 2011 PKAL Learning Space Collaboratory 1

what do you make of this? ✓ Interviews Now what? ✓ Observations ✓ Shadowing ✓ Diaries ✓ Workshops ✓ Benchmarking ✓ Tours / Visits ✓ Surveys ✓ Trending ✓ Utilization ✓ Outcomes flickr maartmeester ©brightspot strategy 2011 All Rights Reserved. PKAL Learning Space Collaboratory 2

gathering the right information To develop the right learning space strategy, you need the right information, at the right time, reviewed by the right people. 1.  Assess relative to a goal 2.  Compare before and after 3.  Balance breadth and depth 4.  Don’t reinvent the wheel 5.  Know what you’ll do with the results 6.  Accept limitationsFurther reading: http://www.brightspotstrategy.com/2011/04/20/6-tips-on-space-performance-assessment/ ©brightspot strategy 2011 All Rights Reserved. PKAL Learning Space Collaboratory 4

learning space strategy processVISIONING RESEARCH AND PROFILES and SPACE DESIGN ANALYSIS SCENARIOS PROGRAMMINGDetermining the Understanding Creating profiles & Quantifying, Translating thegoals & vision for patterns in space, accommodation qualifying space strategy into athe future services, & culture scenarios needs designVisioning Sessions Workshops Personas / Profiles Space programming Design conceptsInterviews Online Staff Surveys Program scenarios Room data sheets ReferencesBenchmarking Utilization Studies Business Case Reviews Review workshopsTours Observations Pilot Projects ©brightspot strategy 2011 All Rights Reserved. PKAL Learning Space Collaboratory 5

design strategyDesign strategy is a wayof focusing and guidingthe design process tocreate value by balancinguser needs withorganizational goals. ©brightspot strategy 2011 All Rights Reserved. PKAL Learning Space Collaboratory 6

analysis and synthesisThroughout the process, you’ll be comparing an analysis of thecurrent state with your future desired state (or current “ideal”state) and synthesizing ways to address these “gaps.” CONCEPTS GAP CURRENT FUTURE ANALYSIS FINDINGS ©brightspot strategy 2011 All Rights Reserved. PKAL Learning Space Collaboratory 7

look for patterns 1Look for patterns across different data/methods, user types,locations, and times – what surprises you? what confirms orquestions your hypothesis? Use tools that force synthesis. 11% Core Ad Hoc Mtg 27% 8% Campus 8% Building ad hoc F2F Mtg persona from 15% NC State Tel/VC 6% 20% Allocation Email & IM of space 73% Indiv doesn’t Indiv Work align with 32% time spent TIME SPACE wordle from Carleton PBL ©brightspot strategy 2011 All Rights Reserved. PKAL Learning Space Collaboratory 9

synthesize with end users 2Gather the data you’ve collected and review it with your users /clients to create the findings together – they have the contextand can help with sense-making and prioritizing. ©brightspot strategy 2011 All Rights Reserved. PKAL Learning Space Collaboratory 10

don’t just focus on what’s missing 3Avoid the temptation to see the present as all flaws and thefuture as all rosy – find what’s working now and build on it.Who are the lead users who you can support and scale up? Future info rmationist office? UMass Amherst Bio tor? ’s Inven Active Learning Camelbak ©brightspot strategy 2011 All Rights Reserved. PKAL Learning Space Collaboratory 11

play “what if?” 4As you’re reviewing different findings, assumptions mayconstrain your thinking – play “what if?” to remove themtemporarily and see from a different perspective. Subway Libraries Concept (unbuilt) NOT “HOW MANY CAN FIT?” BUT “WHAT’S THE RIGHT NUMBER?” ©brightspot strategy 2011 All Rights Reserved. PKAL Learning Space Collaboratory 12

prioritize relative to goals/vision 5 When creating findings from research and assessment, constantly checking back to goals and vision helps to prioritize the results and find opportunities to make progress right away. prioritized Metrics? Culture? findings are ✗ Hard tools for decisionDifficulty* making Tech? Spaces? Pilots? ✓ Furniture? Easy Services? Quick Wins? Low High Impact* A “next day” pilot *just a guess to demonstrate methodology ©brightspot strategy 2011 All Rights Reserved. PKAL Learning Space Collaboratory 13

recapMoving from findings to recommendations is messy. You mustconstantly analyze what is and conceive of what’s yet to be –seeing things from different perspectives, embracing ambiguity,and finding ways to communicate and get feedback on your ideas.1.  Look for patterns2.  Synthesize with your users3.  Don’t just focus on what’s wrong / what’s missing?4.  Play “what if?”5.  Relentlessly prioritize Also: Have fun! ©brightspot strategy 2011 All Rights Reserved. PKAL Learning Space Collaboratory 14

resource: www.learningspacetoolkit.comA freely-available resource to help institutions plan informal,technology-rich learning spaces, created by NC State, brightspot,and DEGW and funded by IMLS. Uploads begin soon. Feedback? ©brightspot strategy 2011 All Rights Reserved. PKAL Learning Space Collaboratory 15

Brightspot what do you make of this - pkal lsc 11

by Elliot Felix on Nov 09, 2011

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