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Presentation to Information Design Class at Parsons the Newschool for Design for design, showing examples o visualizations created to enable conversations with leaders and end-users in various ...

Presentation to Information Design Class at Parsons the Newschool for Design for design, showing examples o visualizations created to enable conversations with leaders and end-users in various strategy projects.

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Visualizations for Conversation - Parsons Class Presentation Visualizations for Conversation - Parsons Class Presentation Presentation Transcript

  • Visualization for ConversationParsons The NewschoolInformation Design ©brightspot strategy 2011. All Rights Reserved. November 30, 2011 Visualization for Conversation 1
  • about brightspotBrightspot creates strategies forwork and learning experiences thatenable people and organizations tothrive – strategies that improvespace, services, and culture. ©brightspot strategy 2011. All Rights Reserved. Visualization for Conversation 2
  • visualization for conversationbrightspot designs spaces, operations, and organizations. Wedo this in an engaging process in partnership with our clients.We create visualizations to enable conversation. These helpus come up with better ideas, build consensus, and makebetter decisions.Today, we’ll walk through some examples of different types ofvisualizations: PROCESSES ACTIVITIES RELATIONSHIPS DATA CONCEPTS ©brightspot strategy 2011. All Rights Reserved. Visualization for Conversation 3
  • design strategyDesign strategy is away of focusing andguiding the designprocess to createvalue by balancinguser needs withorganizational goals. ©brightspot strategy 2011. All Rights Reserved. Visualization for Conversation 4
  • examples ©brightspot strategy 2011. All Rights Reserved. Visualization for Conversation 5
  • process 1 ©brightspot strategy 2011. All Rights Reserved. Visualization for Conversation 6
  • processThe workplace strategy was developed through a series of conversations abouthow you want to work in the future and how their space can support them,creating the workplace strategy pilots together and refining them over time.   May May June June June June July 2011 July Aug 23 30 6 13 20 27 4 2012Kick-off / Background ReviewLeadership interviewsTown hall meetingLeadership visioning sessionWorkplace strategy workshopCreate workplace strategy forWorkplace review meetingRevisions and final strategy briefBudgeting and Architectural DesignConstructionChange ManagementMove-in Engagement   strategy  /  design  work     ©brightspot strategy 2011. All Rights Reserved. Visualization for Conversation 7
  • workplace strategyVISIONING RESEARCH AND PROFILES and SPACE DESIGN ANALYSIS SCENARIOS PROGRAMMINGDetermining the Understanding Creating profiles & Quantifying, Translating thegoals & vision for patterns in space, accommodation qualifying space strategy into athe future services, & culture scenarios needs designVisioning Sessions Workshops Personas / Profiles Space programming Design conceptsInterviews Online Staff Surveys Program scenarios Room data sheets ReferencesBenchmarking Utilization Studies Business Case Reviews Review workshopsTours Observations Pilot Projects ©brightspot strategy 2011. All Rights Reserved. Visualization for Conversation 8
  • service design ©brightspot strategy 2011. All Rights Reserved. Visualization for Conversation 9
  • ©brightspot strategy 2011. All Rights Reserved. Visualization for Conversation 10
  • activities 2 ©brightspot strategy 2011. All Rights Reserved. Visualization for Conversation 11
  • workstylesWorkshop participants identified the work styles based on twokey attributes: mobility and interaction, plotting each style on amatrix then describing the character GO-TOs OPERATOR TRAVELLER ROAD WARRRIOR CONNECTOR JUGGLER CONCENTRATOR SATELLITOR TELECOMMUTERS ©brightspot strategy 2011. All Rights Reserved. Visualization for Conversation 12
  • workplace strategy Terrace   Kitchen   Lounge   Flex  Work   CIRCULATION STAIRS   STAIRS   MeeAng  Room   MeeAng   Room   Shelving  /  Files   Librarian  /  Phone  Rms   Library Shelving  /  Files   Quiet   Brain-­‐ Project   Project   Room   storm   Room   Room   Wellness  /  Fitness  QUIET PHONE BRAINSTORM DESKS LOUNGE MEETING ©brightspot strategy 2011. All Rights Reserved. Visualization for Conversation 13
  • service point prototypingLibraries staff created a prototype of the service point to testand generate its requirements, mocking up the differentcomponents and acting out different interactions.greeter standing reserves open transactional kiosk & touch info device hold shelf seated self- screen display storage closet consult checkout upstairs for long consults (not a column in real space) entry off main entry corridor ©brightspot strategy 2011. All Rights Reserved. Visualization for Conversation 14
  • relationships 3 ©brightspot strategy 2011. All Rights Reserved. Visualization for Conversation 15
  • workplace strategy, redefinedGetting started meanslooking at each workplaceand organization and then Turnover?mapping opportunities to ✗ Hardincrease engagement and Difficulty* Engagement?productivity within theworkplace by consideringspace, services, technology, Distraction? ?processes, and culture. Easy Technology? ✓ Mee3ngs?     ? Low High Impact*Google London *Educated guess. Will vary based on organization ©brightspot strategy 2011. All Rights Reserved. Visualization for Conversation 16
  • adjacencies ©brightspot strategy 2011. All Rights Reserved. Visualization for Conversation 17
  • data 4 ©brightspot strategy 2011. All Rights Reserved. Visualization for Conversation 18
  • program comparison ©brightspot strategy 2011. All Rights Reserved. Visualization for Conversation 19
  • services matrix [general, material-related, and curriculum library] Integrated Service Point/ Learning Learning Grad / Traditional Creativity / Reference Services Learning Commons Commons Faculty Reading Curriculum Media and Info Virtual Commons 1 2 3 Commons Room Library Zone Literacy Other? SupportILRC Group Room Reservations X X X X X XCheck out group study room resources X X X X XClassrm scheduling (eg. auditorium AdminMulti-purpose room staging AdminLong-term locker assignment XWayfinding X X X X X X X XGet food/drink Vending Food CourtPay/contest fines XClaim a lost-and-found item XRequest/participate in a library tour X X AdminAssistance with University-related questions X X XConsultation regarding job opportunities X X X XComplaints/concerns/materials challenges X X X Admin XRequests for Curric Lib tour/instruction XCurriculum change requests AdminPick-up/drop-off of ILL materials XCheck-out library resources, renew, etc. X XTesting materials check out XRecommend resources for purchase (faculty) Admin XRequests to purchase books/materials X X X XCheck out/return reserve items X XPlacement of items on Reserve X XPick up a paged item from ARS X Archives?Get help finding an item in the open shelves X X X X XExpedited "In Processing" requests X X XReceipt of gifts X Admin 9 to 5 24/5 ©brightspot strategyOn-demand available hours All Lib Hrs 2011. All Rights Reserved. Visualization for Conversation 20
  • competing values analysisThe tabulation of the plotted responses for the competing values exercise arecomputed below, representing the sum of the responses by question andquadrant (Note that questions do not total equal amounts as all participants didnot answer all questions such that there is a margin of error of +/- 5%) A   B   C   D   CURRENT   Clan   Adhocracy   Market   Hierarchy   1   Dominant  Characteris3cs   3   10   25   3   2   Leadership  Style   3   2   29   0   3   Employee  Management   12   11   3   2   4   Organiza3onal  Glue   12   11   15   0   5   Strategic  Emphasis   7   5   5   9   6   Success  Criteria   13   2   5   7   TOTAL   50   41   82   21   FUTURE   1   Dominant  Characteris3cs   4   34   0   0   2   Leadership  Style   5   41   0   8   3   Employee  Management   36   15   0   0   4   Organiza3onal  Glue   12   9   19   4   5   Strategic  Emphasis   27   0   4   9   6   Success  Criteria   21   10   6   2   TOTAL   105   109   29   23   ©brightspot strategy 2011. All Rights Reserved. Visualization for Conversation 21
  • concepts 5 ©brightspot strategy 2011. All Rights Reserved. Visualization for Conversation 22
  • understanding groupsThe key attributes of a group are boundary definition, taskaccomplishment, and interpersonal interaction. Each of thesecan be thought of in terms of content, process, and structure.Groups must also have some shared history (Schein). ©brightspot strategy 2011. All Rights Reserved. Visualization for Conversation 23
  • distractions The average knowledge worker is distracted 2.1 hours per day (including recovery time). However, distractions can be managed by creating shared norms/protocols and by providing a variety of work settings for internally mobile employees. understand different create shared norms provide quiet and ways of working and space protocols lively places to go to(-) Interaction (+) Google London (-) Mobility (+) Google Mountain View HQ ©brightspot strategy 2011. All Rights Reserved. Visualization for Conversation 24
  • staffing and service model recommendation Fully co-located Co-located library Distributed staff library staff with staff with specialized throughout libraryintegrated service staff distributed to with integrated point and roving spaces and integrated service pointbetween locations service point ©brightspot strategy 2011. All Rights Reserved. Visualization for Conversation 25
  • questions? ©brightspot strategy 2011. All Rights Reserved. Visualization for Conversation 26
  • thanks!Elliot Felixelliot@brightspotstrategy.com@brightspotter@elliotfelix ©brightspot strategy 2011. All Rights Reserved. Visualization for Conversation 27