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Reference on the Go: Text Messaging and More
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Reference on the Go: Text Messaging and More

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presentation at Internet Librarian 2008, Monterey, CA., Problem Solving Track (Solving the Reference Desk Problem)

presentation at Internet Librarian 2008, Monterey, CA., Problem Solving Track (Solving the Reference Desk Problem)

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  • Text Message in a Bottle: Text Messaging at Yale Science Libraries.
  • Transcript

    • 1. Reference on the Go! Joe Murphy General Science Librarian & Instruction Coordinator Yale University Science Libraries [email_address] Reference on the Go: Text Messaging and More Ellen Peterson Public Services Librarian Maui Community College Library [email_address] Internet Librarian 2K8 Solving the Reference Desk Problem
    • 2. SMS Mobile Search Popularity of SMS Libraries
    • 3. Why SMS for Reference
      • Perfect for reference because -
        • Does not limit patron or staff by location
        • Always at point of need
        • Enhances traditional services
        • Expands the reach of services
        • Opens possibilities for new services
    • 4. Txt Msg Ref at Yale Science Libraries Text Message Instructions www.library. yale . edu/science/textmsg .html
    • 5. Txt Msg Ref at Maui Community College Library Text Message Instructions www. mauicclibrarian . blogspot .com
    • 6. Best Practices
      • For SMS Reference:
      • Technology
      • Management
      • Anticipating and meeting patron expectations
    • 7. Evolving Role of Reference
      • How will libraries adapt considering -
      • iPhones
        • 3 rd party applications
        • Mobile connection to people and info
      • SMS
      • Mobile devices
      • Social web
    • 8. A Future for Virtual Reference
      • SMS as increasingly important medium for information transfer.
      • Social Networks: SMS as dominant access point to much of the (social) web.
      • Non-SMS textual mobile communication. Data networks.
    • 9. Thank You!
      • Joseph Murphy
      Yale University Science Libraries [email_address] Ellen Peterson Maui Community College Library [email_address]