Streamline and Optimize Your Information Development (Product Doc, etc.) and Delivery Platform A Flexible Information Architecture Strategy www.customware.net Australia - United States - Malaysia - New Zealand

Highly Flexible to Many Use Cases Copyright © 2001-2009 CustomWare

Eliminate Specialized Skillset Reqt Eliminate high-end documentation application dependency – standard, easy tools, clean copy Quicker information development Reduced SW costs of niche tools FrameMaker ($850/seat) Pro online help compilers ($2K - $4K per seat) Adobe Acrobat Prof ($200 - $400 per seat) Cost of expertise using these tools Eliminate ongoing specialized skillset cost/req’t (sometimes hard to find, esp. if PT req’t) Copyright © 2001-2009 CustomWare

Eliminate high-end documentation application dependency – standard, easy tools, clean copy

Quicker information development

Reduced SW costs of niche tools

FrameMaker ($850/seat)

Pro online help compilers ($2K - $4K per seat)

Adobe Acrobat Prof ($200 - $400 per seat)

Cost of expertise using these tools

Eliminate ongoing specialized skillset cost/req’t (sometimes hard to find, esp. if PT req’t)

More Cost Effective Processes Collaborative team effort info dev’t (w/lead driving strategic direction and guiding input) Reduce time-consuming restrictive linear email reviews (and inherent inefficiencies) Many hands vs. sole tech writer dependency Visible copy vs. stuck on tech writer’s sys, non-transparent evolution, and peer-to-peer emails *Anyone* can cross a “t” during process – not only pricey tech writer w/ high-end toolset Single-source for Confluence, PDF, Word, XML Copyright © 2001-2009 CustomWare

Collaborative team effort info dev’t (w/lead driving strategic direction and guiding input)

Reduce time-consuming restrictive linear email reviews (and inherent inefficiencies)

Many hands vs. sole tech writer dependency

Visible copy vs. stuck on tech writer’s sys, non-transparent evolution, and peer-to-peer emails

*Anyone* can cross a “t” during process – not only pricey tech writer w/ high-end toolset

Single-source for Confluence, PDF, Word, XML

Flexibility Flexibility… Web-based distribution (provisioned or open) Doc templates Efficiency macros for extended functionality Auto-TOC, simple clean layout, hyper-links Multi-media and content distribution support (embed viewable video, .doc, .pdf) Context-sensitive help (unique URLs) Label tagging for extendibility or rels mgmt. Per doc or per release “Space” mgmt Auto indexing and advanced searches Copyright © 2001-2009 CustomWare

Web-based distribution (provisioned or open)

Doc templates

Efficiency macros for extended functionality

Auto-TOC, simple clean layout, hyper-links

Multi-media and content distribution support (embed viewable video, .doc, .pdf)

Context-sensitive help (unique URLs)

Label tagging for extendibility or rels mgmt.

Per doc or per release “Space” mgmt

Auto indexing and advanced searches

Supporting “Special Customers” Support OEM branding or unique one-off variations (like “conditional text” need) FREE personal version “short” server instances for locked down “view-only” external doc deployment Flexible to support unique permission requirements with simple parameter adjustments Open for additional collaboration/engagement with customer in *other* non-doc spaces, as needed Copyright © 2001-2009 CustomWare

Support OEM branding or unique one-off variations (like “conditional text” need)

FREE personal version “short” server instances for locked down “view-only” external doc deployment

Flexible to support unique permission requirements with simple parameter adjustments

Open for additional collaboration/engagement with customer in *other* non-doc spaces, as needed

Controlled Evolved Corporate Asset Develop valuable corporate asset over time One place for all documentation vs hidden fileshares, etc. Link or search legacy fileshares, as needed Searchable content allowing instant and evolving knowledge management system Enable outside firewall as SEO platform and ultimately marketing asset (if or when) Customizeable themes/layout (CSS) per space/doc Extendable as application deployment, as needed (open APIs) Copyright © 2001-2009 CustomWare

Develop valuable corporate asset over time

One place for all documentation vs hidden fileshares, etc.

Link or search legacy fileshares, as needed

Searchable content allowing instant and evolving knowledge management system

Enable outside firewall as SEO platform and ultimately marketing asset (if or when)

Customizeable themes/layout (CSS) per space/doc

Extendable as application deployment, as needed (open APIs)

Some Examples Atlassian SW Example http://confluence.atlassian.com/display/DOC/Confluence+Documentation+Home Public site examples: http://confluence.atlassian.com/display/CONFEVAL/Live+Confluence+Sites CustomWare.net http://www.customware.net Copyright © 2001-2009 CustomWare

Atlassian SW Example

http://confluence.atlassian.com/display/DOC/Confluence+Documentation+Home

Public site examples:

http://confluence.atlassian.com/display/CONFEVAL/Live+Confluence+Sites

CustomWare.net

http://www.customware.net

Dedicated Atlassian Partner Thoughts, questions, or clarifications? Ellen Feaheny CustomWare Asia Pacific (USA) 831-247-9417 [email_address] Copyright © 2001-2009 CustomWare

Thoughts, questions, or clarifications?

Ellen Feaheny

CustomWare Asia Pacific (USA)

831-247-9417

[email_address]