CustomWare Information Architecture on Confluence

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    CustomWare Information Architecture on Confluence - Presentation Transcript

    1. Streamline and Optimize Your Information Development (Product Doc, etc.) and Delivery Platform A Flexible Information Architecture Strategy www.customware.net Australia - United States - Malaysia - New Zealand
    2. Highly Flexible to Many Use Cases Copyright © 2001-2009 CustomWare
    3. Eliminate Specialized Skillset Reqt
      • Eliminate high-end documentation application dependency – standard, easy tools, clean copy
      • Quicker information development
      • Reduced SW costs of niche tools
        • FrameMaker ($850/seat)
        • Pro online help compilers ($2K - $4K per seat)
        • Adobe Acrobat Prof ($200 - $400 per seat)
        • Cost of expertise using these tools
      • Eliminate ongoing specialized skillset cost/req’t (sometimes hard to find, esp. if PT req’t)
      Copyright © 2001-2009 CustomWare
    4. More Cost Effective Processes
      • Collaborative team effort info dev’t (w/lead driving strategic direction and guiding input)
      • Reduce time-consuming restrictive linear email reviews (and inherent inefficiencies)
      • Many hands vs. sole tech writer dependency
      • Visible copy vs. stuck on tech writer’s sys, non-transparent evolution, and peer-to-peer emails
      • *Anyone* can cross a “t” during process – not only pricey tech writer w/ high-end toolset
      • Single-source for Confluence, PDF, Word, XML
      Copyright © 2001-2009 CustomWare
    5. Flexibility Flexibility…
      • Web-based distribution (provisioned or open)
      • Doc templates
      • Efficiency macros for extended functionality
      • Auto-TOC, simple clean layout, hyper-links
      • Multi-media and content distribution support (embed viewable video, .doc, .pdf)
      • Context-sensitive help (unique URLs)
      • Label tagging for extendibility or rels mgmt.
      • Per doc or per release “Space” mgmt
      • Auto indexing and advanced searches
      Copyright © 2001-2009 CustomWare
    6. Supporting “Special Customers”
      • Support OEM branding or unique one-off variations (like “conditional text” need)
      • FREE personal version “short” server instances for locked down “view-only” external doc deployment
      • Flexible to support unique permission requirements with simple parameter adjustments
      • Open for additional collaboration/engagement with customer in *other* non-doc spaces, as needed
      Copyright © 2001-2009 CustomWare
    7. Controlled Evolved Corporate Asset
      • Develop valuable corporate asset over time
      • One place for all documentation vs hidden fileshares, etc.
      • Link or search legacy fileshares, as needed
      • Searchable content allowing instant and evolving knowledge management system
      • Enable outside firewall as SEO platform and ultimately marketing asset (if or when)
      • Customizeable themes/layout (CSS) per space/doc
      • Extendable as application deployment, as needed (open APIs)
      Copyright © 2001-2009 CustomWare
    8. Some Examples
      • Atlassian SW Example
        • http://confluence.atlassian.com/display/DOC/Confluence+Documentation+Home
      • Public site examples:
        • http://confluence.atlassian.com/display/CONFEVAL/Live+Confluence+Sites
      • CustomWare.net
        • http://www.customware.net
      Copyright © 2001-2009 CustomWare
    9. Dedicated Atlassian Partner
      • Thoughts, questions, or clarifications?
      • Ellen Feaheny
      • CustomWare Asia Pacific (USA)
      • 831-247-9417
      • [email_address]
      Copyright © 2001-2009 CustomWare
    SlideShare Zeitgeist 2009

    + Ellen FeahenyEllen Feaheny Nominate

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