Online Marketing Company
Find out more about Ajax Union:
www.AjaxUnion.com
Follow Us On Twitter:
twitter.com/ajaxunion
Lik...
Sarah Mogin – Design & Development Ninja
Follow Sarah on Twitter:
@SarahMogin
Friend Sarah on Facebook:
facebook.com/Sarah...
PR & Reputation Management for
Small Business
Find out more about Ajax Union's products at:
www.ajaxunion.com
Agenda
• What is PR?
• Establishing Your Publicity Goals
• Press Releases
• Reputation Management
• Dealing with Negative ...
What is PR?
PR, or public relations, is the process of promoting your business
on and off the web, while monitoring and re...
Establishing Your PR Goals
Fact of life: No marketing strategy is complete without clearly
defined goals.
Some ideas:
•Get...
Press Releases
What is a press release?
20th
Century: A document sent out to journalists with information
that can be easily adapted into...
PR Topics
Trust me, you have something to write about.
•New products
•Special offers/giveaways
•Seasonal products
•Industr...
Headlines and First Lines
What do journalists and search engines have in common?
ADD.
Good headlines have:
•Company name
•...
Headlines and First Lines
Blah title:
Capitalize on the Cyber Monday/Black Friday 2012 Craze With Small
Business Internet ...
Distribution
Online PR Sites
•Free
•Cheap
•Premium
Personalized Distribution
•Industry PR forms
•Editors’ email addresses
...
Reputation Management
Reputation Management
Reputation management is the process of
monitoring and improving the online image of
a brand or indi...
Google
Yourself
There are 10 spots
on the first page of
Google.
Can you conquer
them all?
Tip: Use Google
AdWords to claim...
Google
Yourself
There are 10 spots
on the first page of
Google.
Can you conquer
them all?
Tip: Use Google
AdWords to claim...
The First Rule of Fight Club
You probably can’t get that review to go away.
Especially if it’s…
•Old
•On RipoffReport.com
...
Important Review Pages
Which review pages should I care about?
•What’s already showing up for your brand
on first 2-3 page...
Consumer Reviews
“Happy people don’t kill people.” — Legally Blonde
Problem: Angry consumers, disgruntled former employees...
But back to Fight Club…
Okay, obviously people are talking about
Fight Club.
i.e., some reviews can be destroyed
•Be fast
...
Master of Your Domain
Expand your online presence with additional
profiles you control.
•Additional domain
• AjaxUnionBlog...
Tools of the trade
1. Google Alerts – every day
google.com/alerts
•John Smith
•“Johnny Smith”
•“Cool Bike Shop”
•coolbikes...
Final Thoughts
• Set Publicity Goals
• Write a Press Release!
• Google Yourself ASAP
• Combat Negative Content with Positi...
www.AjaxUnion.com/events
Small Business CEO Networking
Tuesday, August 13th from 6:00 PM to 8:00 PM
Free Business Networki...
Request a Free Quote:
www.AjaxUnion.com
Call Us Today:
800-594-0444
Join Our Free Webinars!
www.AjaxUnion.com/webinar
Try out KiwiSEO today!
www.KiwiSEO.com
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Public Relations and Reputation Management for Your Business

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How are you managing your Public Relations?
Make sure your business has a good reputation online!

What do you see when you Google your company name? Learn how online PR can help you improve your company's reputation, boost SEO, score press coverage, and more!
In order to grow your business, it's important to understand how to gather the right statistics and use them to evaluate ROI of your campaigns, write better press releases, or forecast future trends in your industry.

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  • Hello. I’m Tierney Oberhammer, an online marketing specialist at Ajax Union. This networking event and blogging seminar is hosted by Ajax Union, and we hope you are having a great time and making connections. This short seminar is going to cover the basic of blogging. We will go over: What a blog is What a blog does Why you should have a blog How to maximize the success of your blog And how to track that success
  • Let’s get started. A blog is a website like any other website. It has a URL and it is formatted using HTML Hypertext Markup Language, a standardized system for tagging text files to achieve font, color, graphic, and hyperlink effects on World Wide Web pages So, what’s the difference between websites and blog websites? Blogs get updated on a regular basis (or they should be) Regular websites don’t necessarily need to be updated. Blog stands for web-log – a blog is typically a log of something that is happening or something that you are doing Why should you blog? You have customers and potentials that want information. A blog is a great way to share with them and show that you are an expert in your field. It gives them a reason to trust you because you can show that you know what you are talking about. A blog is also an excellent way to generate links to your website – links are the foundation of SEO Does anybody know what SEO stands for? Does anybody know what SEO is? Your blog not only links to your site, but it links people to your site But generating worthwhile content, people will help do your linking for you. Also, the the purpose of a blog is the generation of fresh content. You ever heard the saying “Out of sight, out of mind?” Well, it holds true. If you want clients to remember you and use your products or services, you need to keep your website in their line of sight. Fresh content is key for SEO, too, especially now that Google has changed its algorithm to prioritize the freshest information. Google is catching up with Twitter on the importance of fresh content. Google has a special results section for blogs.
  • Let’s get started. A blog is a website like any other website. It has a URL and it is formatted using HTML Hypertext Markup Language, a standardized system for tagging text files to achieve font, color, graphic, and hyperlink effects on World Wide Web pages So, what’s the difference between websites and blog websites? Blogs get updated on a regular basis (or they should be) Regular websites don’t necessarily need to be updated. Blog stands for web-log – a blog is typically a log of something that is happening or something that you are doing Why should you blog? You have customers and potentials that want information. A blog is a great way to share with them and show that you are an expert in your field. It gives them a reason to trust you because you can show that you know what you are talking about. A blog is also an excellent way to generate links to your website – links are the foundation of SEO Does anybody know what SEO stands for? Does anybody know what SEO is? Your blog not only links to your site, but it links people to your site But generating worthwhile content, people will help do your linking for you. Also, the the purpose of a blog is the generation of fresh content. You ever heard the saying “Out of sight, out of mind?” Well, it holds true. If you want clients to remember you and use your products or services, you need to keep your website in their line of sight. Fresh content is key for SEO, too, especially now that Google has changed its algorithm to prioritize the freshest information. Google is catching up with Twitter on the importance of fresh content. Google has a special results section for blogs.
  • Let’s get started. A blog is a website like any other website. It has a URL and it is formatted using HTML Hypertext Markup Language, a standardized system for tagging text files to achieve font, color, graphic, and hyperlink effects on World Wide Web pages So, what’s the difference between websites and blog websites? Blogs get updated on a regular basis (or they should be) Regular websites don’t necessarily need to be updated. Blog stands for web-log – a blog is typically a log of something that is happening or something that you are doing Why should you blog? You have customers and potentials that want information. A blog is a great way to share with them and show that you are an expert in your field. It gives them a reason to trust you because you can show that you know what you are talking about. A blog is also an excellent way to generate links to your website – links are the foundation of SEO Does anybody know what SEO stands for? Does anybody know what SEO is? Your blog not only links to your site, but it links people to your site But generating worthwhile content, people will help do your linking for you. Also, the the purpose of a blog is the generation of fresh content. You ever heard the saying “Out of sight, out of mind?” Well, it holds true. If you want clients to remember you and use your products or services, you need to keep your website in their line of sight. Fresh content is key for SEO, too, especially now that Google has changed its algorithm to prioritize the freshest information. Google is catching up with Twitter on the importance of fresh content. Google has a special results section for blogs.
  • Hello. I’m Tierney Oberhammer, an online marketing specialist at Ajax Union. This networking event and blogging seminar is hosted by Ajax Union, and we hope you are having a great time and making connections. This short seminar is going to cover the basic of blogging. We will go over: What a blog is What a blog does Why you should have a blog How to maximize the success of your blog And how to track that success
  • Let’s get started. A blog is a website like any other website. It has a URL and it is formatted using HTML Hypertext Markup Language, a standardized system for tagging text files to achieve font, color, graphic, and hyperlink effects on World Wide Web pages So, what’s the difference between websites and blog websites? Blogs get updated on a regular basis (or they should be) Regular websites don’t necessarily need to be updated. Blog stands for web-log – a blog is typically a log of something that is happening or something that you are doing Why should you blog? You have customers and potentials that want information. A blog is a great way to share with them and show that you are an expert in your field. It gives them a reason to trust you because you can show that you know what you are talking about. A blog is also an excellent way to generate links to your website – links are the foundation of SEO Does anybody know what SEO stands for? Does anybody know what SEO is? Your blog not only links to your site, but it links people to your site But generating worthwhile content, people will help do your linking for you. Also, the the purpose of a blog is the generation of fresh content. You ever heard the saying “Out of sight, out of mind?” Well, it holds true. If you want clients to remember you and use your products or services, you need to keep your website in their line of sight. Fresh content is key for SEO, too, especially now that Google has changed its algorithm to prioritize the freshest information. Google is catching up with Twitter on the importance of fresh content. Google has a special results section for blogs.
  • Let’s get started. A blog is a website like any other website. It has a URL and it is formatted using HTML Hypertext Markup Language, a standardized system for tagging text files to achieve font, color, graphic, and hyperlink effects on World Wide Web pages So, what’s the difference between websites and blog websites? Blogs get updated on a regular basis (or they should be) Regular websites don’t necessarily need to be updated. Blog stands for web-log – a blog is typically a log of something that is happening or something that you are doing Why should you blog? You have customers and potentials that want information. A blog is a great way to share with them and show that you are an expert in your field. It gives them a reason to trust you because you can show that you know what you are talking about. A blog is also an excellent way to generate links to your website – links are the foundation of SEO Does anybody know what SEO stands for? Does anybody know what SEO is? Your blog not only links to your site, but it links people to your site But generating worthwhile content, people will help do your linking for you. Also, the the purpose of a blog is the generation of fresh content. You ever heard the saying “Out of sight, out of mind?” Well, it holds true. If you want clients to remember you and use your products or services, you need to keep your website in their line of sight. Fresh content is key for SEO, too, especially now that Google has changed its algorithm to prioritize the freshest information. Google is catching up with Twitter on the importance of fresh content. Google has a special results section for blogs.
  • Let’s get started. A blog is a website like any other website. It has a URL and it is formatted using HTML Hypertext Markup Language, a standardized system for tagging text files to achieve font, color, graphic, and hyperlink effects on World Wide Web pages So, what’s the difference between websites and blog websites? Blogs get updated on a regular basis (or they should be) Regular websites don’t necessarily need to be updated. Blog stands for web-log – a blog is typically a log of something that is happening or something that you are doing Why should you blog? You have customers and potentials that want information. A blog is a great way to share with them and show that you are an expert in your field. It gives them a reason to trust you because you can show that you know what you are talking about. A blog is also an excellent way to generate links to your website – links are the foundation of SEO Does anybody know what SEO stands for? Does anybody know what SEO is? Your blog not only links to your site, but it links people to your site But generating worthwhile content, people will help do your linking for you. Also, the the purpose of a blog is the generation of fresh content. You ever heard the saying “Out of sight, out of mind?” Well, it holds true. If you want clients to remember you and use your products or services, you need to keep your website in their line of sight. Fresh content is key for SEO, too, especially now that Google has changed its algorithm to prioritize the freshest information. Google is catching up with Twitter on the importance of fresh content. Google has a special results section for blogs.
  • Let’s get started. A blog is a website like any other website. It has a URL and it is formatted using HTML Hypertext Markup Language, a standardized system for tagging text files to achieve font, color, graphic, and hyperlink effects on World Wide Web pages So, what’s the difference between websites and blog websites? Blogs get updated on a regular basis (or they should be) Regular websites don’t necessarily need to be updated. Blog stands for web-log – a blog is typically a log of something that is happening or something that you are doing Why should you blog? You have customers and potentials that want information. A blog is a great way to share with them and show that you are an expert in your field. It gives them a reason to trust you because you can show that you know what you are talking about. A blog is also an excellent way to generate links to your website – links are the foundation of SEO Does anybody know what SEO stands for? Does anybody know what SEO is? Your blog not only links to your site, but it links people to your site But generating worthwhile content, people will help do your linking for you. Also, the the purpose of a blog is the generation of fresh content. You ever heard the saying “Out of sight, out of mind?” Well, it holds true. If you want clients to remember you and use your products or services, you need to keep your website in their line of sight. Fresh content is key for SEO, too, especially now that Google has changed its algorithm to prioritize the freshest information. Google is catching up with Twitter on the importance of fresh content. Google has a special results section for blogs.
  • Let’s get started. A blog is a website like any other website. It has a URL and it is formatted using HTML Hypertext Markup Language, a standardized system for tagging text files to achieve font, color, graphic, and hyperlink effects on World Wide Web pages So, what’s the difference between websites and blog websites? Blogs get updated on a regular basis (or they should be) Regular websites don’t necessarily need to be updated. Blog stands for web-log – a blog is typically a log of something that is happening or something that you are doing Why should you blog? You have customers and potentials that want information. A blog is a great way to share with them and show that you are an expert in your field. It gives them a reason to trust you because you can show that you know what you are talking about. A blog is also an excellent way to generate links to your website – links are the foundation of SEO Does anybody know what SEO stands for? Does anybody know what SEO is? Your blog not only links to your site, but it links people to your site But generating worthwhile content, people will help do your linking for you. Also, the the purpose of a blog is the generation of fresh content. You ever heard the saying “Out of sight, out of mind?” Well, it holds true. If you want clients to remember you and use your products or services, you need to keep your website in their line of sight. Fresh content is key for SEO, too, especially now that Google has changed its algorithm to prioritize the freshest information. Google is catching up with Twitter on the importance of fresh content. Google has a special results section for blogs.
  • Hello. I’m Tierney Oberhammer, an online marketing specialist at Ajax Union. This networking event and blogging seminar is hosted by Ajax Union, and we hope you are having a great time and making connections. This short seminar is going to cover the basic of blogging. We will go over: What a blog is What a blog does Why you should have a blog How to maximize the success of your blog And how to track that success
  • Let’s get started. A blog is a website like any other website. It has a URL and it is formatted using HTML Hypertext Markup Language, a standardized system for tagging text files to achieve font, color, graphic, and hyperlink effects on World Wide Web pages So, what’s the difference between websites and blog websites? Blogs get updated on a regular basis (or they should be) Regular websites don’t necessarily need to be updated. Blog stands for web-log – a blog is typically a log of something that is happening or something that you are doing Why should you blog? You have customers and potentials that want information. A blog is a great way to share with them and show that you are an expert in your field. It gives them a reason to trust you because you can show that you know what you are talking about. A blog is also an excellent way to generate links to your website – links are the foundation of SEO Does anybody know what SEO stands for? Does anybody know what SEO is? Your blog not only links to your site, but it links people to your site But generating worthwhile content, people will help do your linking for you. Also, the the purpose of a blog is the generation of fresh content. You ever heard the saying “Out of sight, out of mind?” Well, it holds true. If you want clients to remember you and use your products or services, you need to keep your website in their line of sight. Fresh content is key for SEO, too, especially now that Google has changed its algorithm to prioritize the freshest information. Google is catching up with Twitter on the importance of fresh content. Google has a special results section for blogs.
  • Let’s get started. A blog is a website like any other website. It has a URL and it is formatted using HTML Hypertext Markup Language, a standardized system for tagging text files to achieve font, color, graphic, and hyperlink effects on World Wide Web pages So, what’s the difference between websites and blog websites? Blogs get updated on a regular basis (or they should be) Regular websites don’t necessarily need to be updated. Blog stands for web-log – a blog is typically a log of something that is happening or something that you are doing Why should you blog? You have customers and potentials that want information. A blog is a great way to share with them and show that you are an expert in your field. It gives them a reason to trust you because you can show that you know what you are talking about. A blog is also an excellent way to generate links to your website – links are the foundation of SEO Does anybody know what SEO stands for? Does anybody know what SEO is? Your blog not only links to your site, but it links people to your site But generating worthwhile content, people will help do your linking for you. Also, the the purpose of a blog is the generation of fresh content. You ever heard the saying “Out of sight, out of mind?” Well, it holds true. If you want clients to remember you and use your products or services, you need to keep your website in their line of sight. Fresh content is key for SEO, too, especially now that Google has changed its algorithm to prioritize the freshest information. Google is catching up with Twitter on the importance of fresh content. Google has a special results section for blogs.
  • Let’s get started. A blog is a website like any other website. It has a URL and it is formatted using HTML Hypertext Markup Language, a standardized system for tagging text files to achieve font, color, graphic, and hyperlink effects on World Wide Web pages So, what’s the difference between websites and blog websites? Blogs get updated on a regular basis (or they should be) Regular websites don’t necessarily need to be updated. Blog stands for web-log – a blog is typically a log of something that is happening or something that you are doing Why should you blog? You have customers and potentials that want information. A blog is a great way to share with them and show that you are an expert in your field. It gives them a reason to trust you because you can show that you know what you are talking about. A blog is also an excellent way to generate links to your website – links are the foundation of SEO Does anybody know what SEO stands for? Does anybody know what SEO is? Your blog not only links to your site, but it links people to your site But generating worthwhile content, people will help do your linking for you. Also, the the purpose of a blog is the generation of fresh content. You ever heard the saying “Out of sight, out of mind?” Well, it holds true. If you want clients to remember you and use your products or services, you need to keep your website in their line of sight. Fresh content is key for SEO, too, especially now that Google has changed its algorithm to prioritize the freshest information. Google is catching up with Twitter on the importance of fresh content. Google has a special results section for blogs.
  • Let’s get started. A blog is a website like any other website. It has a URL and it is formatted using HTML Hypertext Markup Language, a standardized system for tagging text files to achieve font, color, graphic, and hyperlink effects on World Wide Web pages So, what’s the difference between websites and blog websites? Blogs get updated on a regular basis (or they should be) Regular websites don’t necessarily need to be updated. Blog stands for web-log – a blog is typically a log of something that is happening or something that you are doing Why should you blog? You have customers and potentials that want information. A blog is a great way to share with them and show that you are an expert in your field. It gives them a reason to trust you because you can show that you know what you are talking about. A blog is also an excellent way to generate links to your website – links are the foundation of SEO Does anybody know what SEO stands for? Does anybody know what SEO is? Your blog not only links to your site, but it links people to your site But generating worthwhile content, people will help do your linking for you. Also, the the purpose of a blog is the generation of fresh content. You ever heard the saying “Out of sight, out of mind?” Well, it holds true. If you want clients to remember you and use your products or services, you need to keep your website in their line of sight. Fresh content is key for SEO, too, especially now that Google has changed its algorithm to prioritize the freshest information. Google is catching up with Twitter on the importance of fresh content. Google has a special results section for blogs.
  • Let’s get started. A blog is a website like any other website. It has a URL and it is formatted using HTML Hypertext Markup Language, a standardized system for tagging text files to achieve font, color, graphic, and hyperlink effects on World Wide Web pages So, what’s the difference between websites and blog websites? Blogs get updated on a regular basis (or they should be) Regular websites don’t necessarily need to be updated. Blog stands for web-log – a blog is typically a log of something that is happening or something that you are doing Why should you blog? You have customers and potentials that want information. A blog is a great way to share with them and show that you are an expert in your field. It gives them a reason to trust you because you can show that you know what you are talking about. A blog is also an excellent way to generate links to your website – links are the foundation of SEO Does anybody know what SEO stands for? Does anybody know what SEO is? Your blog not only links to your site, but it links people to your site But generating worthwhile content, people will help do your linking for you. Also, the the purpose of a blog is the generation of fresh content. You ever heard the saying “Out of sight, out of mind?” Well, it holds true. If you want clients to remember you and use your products or services, you need to keep your website in their line of sight. Fresh content is key for SEO, too, especially now that Google has changed its algorithm to prioritize the freshest information. Google is catching up with Twitter on the importance of fresh content. Google has a special results section for blogs.
  • Let’s get started. A blog is a website like any other website. It has a URL and it is formatted using HTML Hypertext Markup Language, a standardized system for tagging text files to achieve font, color, graphic, and hyperlink effects on World Wide Web pages So, what’s the difference between websites and blog websites? Blogs get updated on a regular basis (or they should be) Regular websites don’t necessarily need to be updated. Blog stands for web-log – a blog is typically a log of something that is happening or something that you are doing Why should you blog? You have customers and potentials that want information. A blog is a great way to share with them and show that you are an expert in your field. It gives them a reason to trust you because you can show that you know what you are talking about. A blog is also an excellent way to generate links to your website – links are the foundation of SEO Does anybody know what SEO stands for? Does anybody know what SEO is? Your blog not only links to your site, but it links people to your site But generating worthwhile content, people will help do your linking for you. Also, the the purpose of a blog is the generation of fresh content. You ever heard the saying “Out of sight, out of mind?” Well, it holds true. If you want clients to remember you and use your products or services, you need to keep your website in their line of sight. Fresh content is key for SEO, too, especially now that Google has changed its algorithm to prioritize the freshest information. Google is catching up with Twitter on the importance of fresh content. Google has a special results section for blogs.
  • Let’s get started. A blog is a website like any other website. It has a URL and it is formatted using HTML Hypertext Markup Language, a standardized system for tagging text files to achieve font, color, graphic, and hyperlink effects on World Wide Web pages So, what’s the difference between websites and blog websites? Blogs get updated on a regular basis (or they should be) Regular websites don’t necessarily need to be updated. Blog stands for web-log – a blog is typically a log of something that is happening or something that you are doing Why should you blog? You have customers and potentials that want information. A blog is a great way to share with them and show that you are an expert in your field. It gives them a reason to trust you because you can show that you know what you are talking about. A blog is also an excellent way to generate links to your website – links are the foundation of SEO Does anybody know what SEO stands for? Does anybody know what SEO is? Your blog not only links to your site, but it links people to your site But generating worthwhile content, people will help do your linking for you. Also, the the purpose of a blog is the generation of fresh content. You ever heard the saying “Out of sight, out of mind?” Well, it holds true. If you want clients to remember you and use your products or services, you need to keep your website in their line of sight. Fresh content is key for SEO, too, especially now that Google has changed its algorithm to prioritize the freshest information. Google is catching up with Twitter on the importance of fresh content. Google has a special results section for blogs.
  • Let’s get started. A blog is a website like any other website. It has a URL and it is formatted using HTML Hypertext Markup Language, a standardized system for tagging text files to achieve font, color, graphic, and hyperlink effects on World Wide Web pages So, what’s the difference between websites and blog websites? Blogs get updated on a regular basis (or they should be) Regular websites don’t necessarily need to be updated. Blog stands for web-log – a blog is typically a log of something that is happening or something that you are doing Why should you blog? You have customers and potentials that want information. A blog is a great way to share with them and show that you are an expert in your field. It gives them a reason to trust you because you can show that you know what you are talking about. A blog is also an excellent way to generate links to your website – links are the foundation of SEO Does anybody know what SEO stands for? Does anybody know what SEO is? Your blog not only links to your site, but it links people to your site But generating worthwhile content, people will help do your linking for you. Also, the the purpose of a blog is the generation of fresh content. You ever heard the saying “Out of sight, out of mind?” Well, it holds true. If you want clients to remember you and use your products or services, you need to keep your website in their line of sight. Fresh content is key for SEO, too, especially now that Google has changed its algorithm to prioritize the freshest information. Google is catching up with Twitter on the importance of fresh content. Google has a special results section for blogs.
  • Let’s get started. A blog is a website like any other website. It has a URL and it is formatted using HTML Hypertext Markup Language, a standardized system for tagging text files to achieve font, color, graphic, and hyperlink effects on World Wide Web pages So, what’s the difference between websites and blog websites? Blogs get updated on a regular basis (or they should be) Regular websites don’t necessarily need to be updated. Blog stands for web-log – a blog is typically a log of something that is happening or something that you are doing Why should you blog? You have customers and potentials that want information. A blog is a great way to share with them and show that you are an expert in your field. It gives them a reason to trust you because you can show that you know what you are talking about. A blog is also an excellent way to generate links to your website – links are the foundation of SEO Does anybody know what SEO stands for? Does anybody know what SEO is? Your blog not only links to your site, but it links people to your site But generating worthwhile content, people will help do your linking for you. Also, the the purpose of a blog is the generation of fresh content. You ever heard the saying “Out of sight, out of mind?” Well, it holds true. If you want clients to remember you and use your products or services, you need to keep your website in their line of sight. Fresh content is key for SEO, too, especially now that Google has changed its algorithm to prioritize the freshest information. Google is catching up with Twitter on the importance of fresh content. Google has a special results section for blogs.
  • Public Relations and Reputation Management for Your Business

    1. 1. Online Marketing Company Find out more about Ajax Union: www.AjaxUnion.com Follow Us On Twitter: twitter.com/ajaxunion Like On Facebook: www.facebook.com/ajaxunion Connect On Linkedin: www.linkedin.com/companies/ajax-union Call Ajax Union: 800-594-0444
    2. 2. Sarah Mogin – Design & Development Ninja Follow Sarah on Twitter: @SarahMogin Friend Sarah on Facebook: facebook.com/Sarah.Mogin Connect With Sarah on Linkedin: http://www.linkedin.com/in/SarahMogin
    3. 3. PR & Reputation Management for Small Business Find out more about Ajax Union's products at: www.ajaxunion.com
    4. 4. Agenda • What is PR? • Establishing Your Publicity Goals • Press Releases • Reputation Management • Dealing with Negative Buzz • Creating Positive Content • Final Thoughts
    5. 5. What is PR? PR, or public relations, is the process of promoting your business on and off the web, while monitoring and reacting to external buzz as it emerges. What can PR do for me? •Share company news/ UVPs •Score press coverage •Boost Search Engine Optimization (SEO) •Improve online reputation •Absorb consumer/client feedback •Stay competitive
    6. 6. Establishing Your PR Goals Fact of life: No marketing strategy is complete without clearly defined goals. Some ideas: •Get in The New York Times •Get in my local newspaper, a blog covering my industry •Score direct leads from PR efforts •Clean up my online reputation •Boost my search engine rankings •Promote my industry as a whole While you’re at it, establish a budget encompassing money and time.
    7. 7. Press Releases
    8. 8. What is a press release? 20th Century: A document sent out to journalists with information that can be easily adapted into an article. 21st Century: That, and a whole lot more. Modern press releases: •Can stand on their own •Are LONGER (300 to 500 words) • End with general info •Still need all the good stuff up front •Do not need a boilerplate •May need two versions
    9. 9. PR Topics Trust me, you have something to write about. •New products •Special offers/giveaways •Seasonal products •Industry news •Advice (spring cleaning, energy conservation, etc.) •Scare tactics •UVPs •Genuinely cool stories Goal: One press release per month/quarter.
    10. 10. Headlines and First Lines What do journalists and search engines have in common? ADD. Good headlines have: •Company name •Keywords •NEWS
    11. 11. Headlines and First Lines Blah title: Capitalize on the Cyber Monday/Black Friday 2012 Craze With Small Business Internet Marketing Plans from AjaxUnion.com Better title: Ajax Union Offers 10% Off Small Business Internet Marketing Plans in Time for Black Friday/Cyber Monday 2012 Blah first line: In most industries, this time of year is extremely profitable, with many companies seeing a significant uptick in revenue during the last quarter.
    12. 12. Distribution Online PR Sites •Free •Cheap •Premium Personalized Distribution •Industry PR forms •Editors’ email addresses •Get help from a PR agency Tip: Remember your PR goals.
    13. 13. Reputation Management
    14. 14. Reputation Management Reputation management is the process of monitoring and improving the online image of a brand or individual. Why should I care? •People Google •Stand out •Address customer issues Things to look out for •Bad reviews •Competing/similarly named businesses •Bad press •Images/videos
    15. 15. Google Yourself There are 10 spots on the first page of Google. Can you conquer them all? Tip: Use Google AdWords to claim the first spot in line ASAP.
    16. 16. Google Yourself There are 10 spots on the first page of Google. Can you conquer them all? Tip: Use Google AdWords to claim the first spot in line ASAP.
    17. 17. The First Rule of Fight Club You probably can’t get that review to go away. Especially if it’s… •Old •On RipoffReport.com •An article OK fine, but how do I get people to join my Fight Club? The goal of reputation management is primarily to obscure/cancel out negative buzz with positive content that’s in your control. (But don’t freak out, everyone has negative reviews. It’s realistic.)
    18. 18. Important Review Pages Which review pages should I care about? •What’s already showing up for your brand on first 2-3 pages of Google •Where your competitors are covered •Google Local •Yelp (but be careful) •Industry (TripAdvisor) •ResellerRatings •Testimonials Page
    19. 19. Consumer Reviews “Happy people don’t kill people.” — Legally Blonde Problem: Angry consumers, disgruntled former employees, and your competition are more motivated to post negative reviews than happy people Solution: Be proactive. Seek out your own good reviews. How? •On your site •In follow-up emails •On the phone •Turn random praise INTO reviews (Facebook, letters) •Offer incentives
    20. 20. But back to Fight Club… Okay, obviously people are talking about Fight Club. i.e., some reviews can be destroyed •Be fast •Resolve, but don’t bribe •Post public response •Follow up + ask them to change the review Smooth jazz: •“We apologize for your negative experience” •“We recently…” renovated, invested in a new customer support team, revised our shipping policy If it’s fraudulent: Contact site authorities; refrain from holding breath Second rule of fight club: DO NOT post fake reviews
    21. 21. Master of Your Domain Expand your online presence with additional profiles you control. •Additional domain • AjaxUnionBlog.com • AjaxUnionReviews.com •Facebook •Twitter •Multimedia content • Image Sharing • Videos Time-tested trick: Google your more successful competitors and friends
    22. 22. Tools of the trade 1. Google Alerts – every day google.com/alerts •John Smith •“Johnny Smith” •“Cool Bike Shop” •coolbikeshop •cool bike shop reviews 2. Awesome Screenshot – every week awesomescreenshot.com •First two pages for cool bike shop and coolbikeshop •Red, green, yellow boxes •Google Images and Video, if necessary •Google news •Make sure you are logged out of Google. 3. Time.
    23. 23. Final Thoughts • Set Publicity Goals • Write a Press Release! • Google Yourself ASAP • Combat Negative Content with Positive Content
    24. 24. www.AjaxUnion.com/events Small Business CEO Networking Tuesday, August 13th from 6:00 PM to 8:00 PM Free Business Networking Mixer Tuesday, August 27th from 6:00 PM to 9:00 PM
    25. 25. Request a Free Quote: www.AjaxUnion.com Call Us Today: 800-594-0444
    26. 26. Join Our Free Webinars! www.AjaxUnion.com/webinar Try out KiwiSEO today! www.KiwiSEO.com
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