The power of ux checklists

The Power of UX Checklists
Elisa Miller / GE Healthcare

Intro
Who uses checklists?
Surgeons
Pilots
Commercial drivers
Why use checklists?
Prevent errors
Make sure that we don’t
skip steps

Why I started using checklists
The near disaster…
Checklist Manifesto by AtulGawande

Creating your own checklists
Where do you use checklists?
What do they include?

Kinds of checklists that I use
Usability test planning checklists
Pre-test planning
Pilot test
Facility preparation
Test Day checklist (daily)
Follow up
Collaboration team meeting checklists
Supplies for Site Visits

What kind of checklists would you like to see?

What makes a bad checklist?
They are too long.
They are hard to use.
They are impractical.
They are made by people with little awareness of the situations in which they are to be deployed.
They treat the people using the tools as dumb and try to spell out every step.
Checklist Manifesto p. 120

What makes a good checklist?
They are precise.
They are efficient.
They are to the point.
They do NOT try to spell everything out.
They are the reminders of only the most critical and important steps.
Above all, they are practical.
Checklist Manifesto p. 120

The power of checklists
The power of checklists is limited.
They can help experts remember how to manage a complex process or complex machine.
They can make priorities clear and prompt people to function better.

However
Checklists cannot make anyone follow them!

Sample Checklist from Steve Krug

Checklist of checklists
The following checklist is designed to aid the checklist creation process and ensure that your checklist helps instead of hurts. It was created by Dr. AtulGawande, the Brigham and Women's Hospital Center for Surgery and Public Health Dissemination Team, and Dan Boorman of Boeing.

Checklist of checklists

Let’s create a checklist
If you were going to plan a meeting, what would you include?
First
Second
Third
Fourth

Sources of checklists
http://www.sensible.com/rocketsurgery/checklists.pdf (Steve Krug)
http://www.uiaccess.com/accessucd/ut_checklist.html (from Just Ask -- a GREAT guide about usability testing and accessibility)
http://usability.gov/templates/index.html
http://www.stcsig.org/usability/

Bibliography
Gawande, AtulThe Checklist Manifesto, 2009
Picador, New York

End
Elisa Miller
Sr. User Experience Engineer
GE Healthcare
214-681-9888
emillerstc@gmail.com
Twitter: elisakm
LinkedIn: http://www.linkedin.com/in/elisakmiller

The power of ux checklists

by Elisa Miller on Jul 18, 2011

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The power of ux checklists — Presentation Transcript