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The power of ux checklists



This is my presentation from the BigDesign Conference 2011, held July 15-16 in Dallas, TX.

This is my presentation from the BigDesign Conference 2011, held July 15-16 in Dallas, TX.



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The power of ux checklists The power of ux checklists Presentation Transcript

  • The Power of UX Checklists
    Elisa Miller / GE Healthcare
  • Intro
    Who uses checklists?
    Commercial drivers
    Why use checklists?
    • Prevent errors
    • Make sure that we don’t
    skip steps
  • Why I started using checklists
    The near disaster…
    Checklist Manifesto by AtulGawande
  • Creating your own checklists
    Where do you use checklists?
    What do they include?
  • Kinds of checklists that I use
    Usability test planning checklists
    Pre-test planning
    Pilot test
    Facility preparation
    Test Day checklist (daily)
    Follow up
    Collaboration team meeting checklists
    Supplies for Site Visits
  • What kind of checklists would you like to see?
  • What makes a bad checklist?
    They are too long.
    They are hard to use.
    They are impractical.
    They are made by people with little awareness of the situations in which they are to be deployed.
    They treat the people using the tools as dumb and try to spell out every step.
    Checklist Manifesto p. 120
  • What makes a good checklist?
    They are precise.
    They are efficient.
    They are to the point.
    They do NOT try to spell everything out.
    They are the reminders of only the most critical and important steps.
    Above all, they are practical.
    Checklist Manifesto p. 120
  • The power of checklists
    The power of checklists is limited.
    They can help experts remember how to manage a complex process or complex machine.
    They can make priorities clear and prompt people to function better.
  • However
    Checklists cannot make anyone follow them!
  • Sample Checklist from Steve Krug
  • Checklist of checklists
    The following checklist is designed to aid the checklist creation process and ensure that your checklist helps instead of hurts.  It was created by Dr. AtulGawande, the Brigham and Women's Hospital Center for Surgery and Public Health Dissemination Team, and Dan Boorman of Boeing.
  • Checklist of checklists
  • Let’s create a checklist
    If you were going to plan a meeting, what would you include?
    • First
    • Second
    • Third
    • Fourth
  • Sources of checklists
    http://www.sensible.com/rocketsurgery/checklists.pdf (Steve Krug)
    http://www.uiaccess.com/accessucd/ut_checklist.html (from Just Ask -- a GREAT guide about usability testing and accessibility)
  • Bibliography
    Gawande, AtulThe Checklist Manifesto, 2009
    Picador, New York
  • End
    Elisa Miller
    Sr. User Experience Engineer
    GE Healthcare
    Twitter: elisakm
    LinkedIn: http://www.linkedin.com/in/elisakmiller