Why I started using checklists The near disaster… Checklist Manifesto by AtulGawande
Creating your own checklists Where do you use checklists? What do they include?
Kinds of checklists that I use Usability test planning checklists Pre-test planning Pilot test Facility preparation Test Day checklist (daily) Follow up Collaboration team meeting checklists Supplies for Site Visits
What makes a bad checklist? They are too long. They are hard to use. They are impractical. They are made by people with little awareness of the situations in which they are to be deployed. They treat the people using the tools as dumb and try to spell out every step. Checklist Manifesto p. 120
What makes a good checklist? They are precise. They are efficient. They are to the point. They do NOT try to spell everything out. They are the reminders of only the most critical and important steps. Above all, they are practical. Checklist Manifesto p. 120
The power of checklists The power of checklists is limited. They can help experts remember how to manage a complex process or complex machine. They can make priorities clear and prompt people to function better.
However Checklists cannot make anyone follow them!
Checklist of checklists The following checklist is designed to aid the checklist creation process and ensure that your checklist helps instead of hurts. It was created by Dr. AtulGawande, the Brigham and Women's Hospital Center for Surgery and Public Health Dissemination Team, and Dan Boorman of Boeing.
Sources of checklists http://www.sensible.com/rocketsurgery/checklists.pdf (Steve Krug) http://www.uiaccess.com/accessucd/ut_checklist.html (from Just Ask -- a GREAT guide about usability testing and accessibility) http://usability.gov/templates/index.html http://www.stcsig.org/usability/
Bibliography Gawande, AtulThe Checklist Manifesto, 2009 Picador, New York
End Elisa Miller Sr. User Experience Engineer GE Healthcare 214-681-9888 email@example.com Twitter: elisakm LinkedIn: http://www.linkedin.com/in/elisakmiller