Social Media do's & don'ts for customer service

SME REBUILDERS presents SOCIAL MEDIA DO’S & DON’TS in CUSTOMER SERVICE; ENGAGEMENT & RETENTION

BEFORE WE BEGIN OUR GIFT TO YOU!http://sme-rebuilders.com/claim-your-gift

WHO ARE WE? Elin Kilicarslan = 15 years in Dubai Taner Kilicarslan = 5 years in Dubai www.sme-rebuilders.com/expertsWe love helping businesses grow in a sustainable way.We are:• public speakers & marketing strategists• have been published in The National, Intelligent SME, Oil & Gas Magazine, and more…Our expertise areas are in:• digital and social media• web design and development• web marketing strategies• branding• customer engagement & conversion

THE VALUE OF SERVICEWe all know that great customer service andcustomer engagement equals… Customer Retention = More $$$NOTE:typically 80% of your revenue will come from 20%of your customers; so you’d better treat them rightthe first time.

NOW IT’S YOUR TURN LINKEDIN FACEBOOK TWITTER YOUTUBE PINTEREST GOOGLE+Do you engage your customers directly?

WHY SOCIAL MEDIA?Many-to-Many Conversations73% of consumers post reviews of a company, service, or product onlineIN MIDDLE EASTPopulation = 216,500,000 peopleInternet Users = 36%Facebook Users = 20,500,000UAE Facebook Users = 3,000,000

DO’S & DON’TS Listen Ignore or Delete Negative Comments! Create a Plan, Define Audience, Create Value Set it & Forget It Respond in Time Don’t Sell All the Time 2-Way Conversations Be Afraid to Let Go of Your Content Build Trust Go Negative & Trash Track Engagement Competition Learn from Customers Overwhelm Your Push is ‘OUT’; Pull is ‘IN’ Followers Google Alerts Control All Conversations

…IN THE END SHARE GREAT CONTENT & PROVIDE VALUE ENGAGE YOUR AUDIENCE DIRECTLY GET INVOLVED WITH THEIR NEEDS MAKE THEIR EXPERIENCE ENJOYABLE GO ABOVE AND BEYOND THE CALL OF DUTY KILL THEM WITH LOVE PEOPLE DO BUSINESS WITH PEOPLE THEY.. KNOW + LIKE + TRUST

THANK YOUPLEASE CONNECT WITH US AT: +9714 334 1001Our Work Shop – Brand Makers Our Facebook Fan Page Our LinkedIn Company Page Our Twitter Account Our YouTube Channel

Social Media do's & don'ts for customer service

by Elin Kilicarslan on Jun 06, 2012

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Social Media do’s & don’ts for customer service Presentation Transcript