New facilitation techniques (incl. article from ms. duru gonen)


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New facilitation techniques (incl. article from ms. duru gonen)

  1. 1. IAF Europe Newsletter Jan. 2010
  2. 2. 2 # 11 NOVEMBER 2011INDEX Europe is one of seven regions within the International Association of Facilitators. The IAF Europe team members volunteer their time to plan and support activities and services for IAF members living in Europe, supported by Entendu Ltd. Contact us at;;; IAF Europe is currently the only region to benefit from having its own Administrative Office. Please make this your first point of contact for matters relating to your membership, the upcoming IAF Europe Conference or other activities in the region. Ben Richardson or Bobbie Redman are available during normal European working hours by calling +44 (0)1923 400 330 or just email office@iaf- ABOUT THE NEWSLETTER The IAF Europe Newsletter is published monthly by the IAF Europe Regional Team for members of the International Association of Facilitators living within Europe. Editor: Rosemary Cairns Design: Christian Grambow | Contributors: Carolien de Monchy, Elif Gonen, Maureen Jenkins (IAF Methods Database), Pamela Lupton Bowers, Slađana Milošević, Tatjana Obradovic Tosic, Kristin Reinbach. Photographs by Sieglinde Hinger, Marina Kurdova, Galina Ovsyankina, Jean Philippe Poupard, Edwin Sutedjo, Jamie Thompson, Rosemary Cairns. Cover picture: There are many ways to share information and the participants in Valeria Efremova‖s ―Bridge to the People‖ workshop during the 2011 IAF Europe conference in Istanbul had to use all of them to communicate information. Sometimes we had to mime, sometimes we could use words (but not the word the group had to identify), and sometimes we drew. Here Kristin Reinbach is drawing a picture of a concept for team members Jan Lelie and Stuart Reid to identify. Valeria, who lives in the Russian Federation, developed this game herself; it can be adapted to teach many different kinds of concepts. Please send your contributions to your Newsletter to 2 | IAF EUROPE NEWSLETTER | 11.2011
  4. 4. 4ARTICLE ‘Throwing a line across’ Building bridges in Istanbul and around Europe By Rosemary Cairns Istanbul is a city of bridges, brilliantly lit at That striking image – screened for us by night, that span cultures and languages as well Robert Verheule, who works in transportation in as land. But even the simplest of bridges begins the Netherlands when he is not volunteering with with someone‖s desire to jump a barrier that the IAF Europe leadership team as the person in separates people. In the jungle, people work to- charge of conferences and professional develop- gether to collect and weave together vines. Then ment – became as enduring a theme for the 2011 some brave soul goes high in a tree, throws the IAF Europe conference as the Istanbul city bridges first line across, and makes that first perilous we saw during an evening cruise on the Bospho- journey. Then, once both sides have been linked, rus. the bridge can be strengthened so many more people can cross. 4 | IAF EUROPE NEWSLETTER | 11.2011
  5. 5. 5 ARTICLE Photographs by Edwin Sutedjo, Sieglinde Hinger, Marina Kurdova, Jean Philippe Poupard, Jamie Thompson, Galina Ovsyankina, Rosemary Cairns In fact, it may be a fitting symbol for the time to serve a growing and largely self-International Association of Facilitators as an or- organizing community of facilitators and thoseganization. with an interest in facilitation. IAF began in the mid-1990s, in the United As it has grown into a professional organiza-States, with a few facilitators wanting to build a tion, that volunteer effort sometimes fades intobridge so that many more facilitators could share the background of the well-organized confer-and hone their knowledge and expertise. Lines ences, newsletters, and chapter activities. Wewere thrown out around the world and the origi- sometimes forget that a great deal of hard work,nal IAF nucleus grew into regions, and then most and effort, goes into this apparently seamlessrecently, into chapters – local gatherings at which activity, at every level. And in focusing on the tipfacilitators meet and share. of the iceberg that is visible, we sometimes for- get the part of the iceberg that lies below the The work of volunteers waterline. But at every level, the line-throwing is done The IAF Europe leadership team was createdby volunteers – volunteers who serve on the in the fall of 2008, picking up where Jim Campbellglobal IAF board, volunteers who serve on re- had left off as the European regional representa-gional teams, volunteers who organize chapters, tive after four years of service. Since that time,volunteers who organize conferences, volunteers we have put out a monthly newsletter, workedwho produce newsletters, and volunteers who with local groups to organize conferences in Ox-present at conferences. Thus, in the truest sense, ford, Helsinki, and Istanbul, stayed in touch withIAF is a bridge made up of people who give their members, encouraged the growth of local chap- 11.2011| IAF EUROPE NEWSLETTER | 5
  6. 6. 6ARTICLE Photographs by Rosemary Cairns ters within Europe, and shared knowledge about organized event that was full of energy and a facilitation work opportunities. great spirit. While local participation was more limited than we had hoped, the local committee The importance of support believes that this event will help to kick start Organizing our work has been challenging as facilitation as a profession in Turkey. And we we rarely are able to meet in person and must came away from Istanbul with the venues of the meet virtually, through conference calls. In 2010, next three European conferences set – Geneva, we reached an agreement with a UK-based com- Denmark, and Russia – as well as renewed energy pany, Entendu Ltd., to support our work adminis- for the growth of more chapters around Europe. tratively by managing European memberships We hope that you will enjoy these pictures and supporting chapters (a pilot project agreed to from the conference, which were taken by vari- by the IAF global board) and organizing confer- ous participants. We want to thank you as confer- ences, and this help has been a tremendous sup- ence participants, and as IAF members, for your port to the leadership team. The finances of this support for IAF and the work of the European arrangement, experimental at the time, have be- region and European chapters. And we want, on come clearer as we have worked together over our behalf as well as yours, to say a special the past two years. thank you to Ben Richardson and Bobbie Redman Participants in the 2011 IAF Europe confer- of Entendu for their dedicated work in helping us ence in Istanbul saw the fruits of this hard work – to ―throw a line across‖ and ―build bridges‖ for in a growing number of chapters and growing facilitators in Europe. interest in forming chapters, and in a well- 6 | IAF EUROPE NEWSLETTER | 11.2011
  7. 7. 7How facilitation is changing Generation Y ARTICLEwithBy Elif Duru Gönen Generation Y says: dia - than their parents. And it is through the use • “Career Path: I’m in charge, not the com- of digital media that the Y generation will develop pany. Want/need freedom to explore and superimpose its culture on the rest of the what interests me.” society. • “Communication: Clear goals and objec- They are learning, playing, communicating, tives, tell me what I need to know” working and creating communities very differ- • “Communication: Constant feedback” ently than their parents. They are a force for so- • “Feedback, feedback, feedback!” cial transformation. • “Communication: Honest, open, transpar- According to one theory, Generation Y is inde- ent —“ pendent but dependent, confident but requires • “Stop the opaque, cryptic, politically cor- constant assurance, needs active learning and rect, safe approach: Encourage dissen- individual attention. These sometimes contradic- sion” tory traits make training of any type more diffi- • “Know Me, Understand Me: What moti- cult, prompting changes in development pro- vates me, what I want, what I need” grams at all levels. Gen Y participants: • “Loyalty is to Self, Team, Project, Cus- • tend to place less value on content/cases/ tomer — (the order of those four may examples that are more than 2 - 3 years old switch depending on our personal priori- • perceive less value in the experiences of ties, but loyalty to company usually is other industries last after all of those)” • place a MUCH higher value on discussion • “Success: I co-define it — I don’t buy into • see less value in small group or breakout the company‖s sole definition” exercises • “Training and Development: Very person- • prefer peer learning to learning from the alized to me” ( "sage on the stage” Gen Y employees are born between 1981 and • are sick of PowerPoint, especially when2000. This segment of the employee population used as a replacement for speakers notesincludes entry level workers that are new univer- • need to play a role in directly shaping thesity grads as well as employees who have been agenda and driving the contentin the work force 11 years or more. Their learning In designing a program for Gen Y, it is impor-style is a hot topic within the field of Training tant to consider the values of this generation andand Development. The central question is how to how they impact learning and professional devel-prepare these young people for their role in the opment choices.workforce. Here are 7 tips for facilitators: Different from adult learners Tip 1: Customization Generation Y is different from the classic Customized program and customized ap-“adult learner” model in a number of ways. proach is essential. Gen Y are ―prosumers‖, not For the first time in history, children are more ―consumers‖. They consume but they also want tocomfortable, knowledgeable, and literate with an be part of the production process. They wantinnovation that is central to society – digital me- something special for them. 11.2011| IAF EUROPE NEWSLETTER | 7
  8. 8. 8ARTICLE GenY workshop photographs courtesy of Elif Gone Gen Y participants are expert consumers of information. If they dont think the information If you understand Y Gen, you you are about to present will apply to them, will understand the future. immediately, they will turn off and you will lose their attention. You will also understand how When working with Generation Y audi- ences, be careful not to have the whole our society and institutions agenda carved in stone. Its important to be flexible and carve out space for the impromptu need to change today.” in your agenda. Tip 2: Collaboration Our experience with younger groups has been that collaboration is the key. Carefully The facilitator must be a really good lis- formulating an objective, and having them tener and process observer. If you don‖t know work together to find a solution acceptable to needs ahead of time, ask questions often dur- all of them, is a kick! ing the program and motivate them to give Discussion forums, instant messaging, revealing answers. This helps you steer the blogging and emailing are not only expected in course and flow of information directly towards training design: they are becoming an integral needs, instead of towards your need to pre- part of the design. These communication tools sent a complete course. allow for collaboration. With this technique, you can give more Another collaboration opportunity is, dur- time or detail to topics that participants ing discussion sessions, to let them contact (program partners) are interested in, and people outside their own group to solicit input. sometimes even skip topics that they are not iPhones and iPads are whipped out to contact interested in. their network outside the company. 8 | IAF EUROPE NEWSLETTER | 11.2011
  9. 9. 9 ARTICLE GenY workshop photographs courtesy of Elif Gone Discussions and group projects will appeal youve lost them. So keep your topics short, toto Gen Y. Be careful to design the training so the point, and use relevant examples or youthat each group member has an equal role to will lose They will be bored within 10 minutes. Keep sessions and messages short. Repeat key mes- Tip 3: Entertainment sages. Create modules and sub-modules to The young generation has grown up in a ensure that the information is delivered inmedia context - whether it is online video or bites. Allow for review and for modules to beeven contemporary talk shows or reality TV – in taken out of sequence for best results.which there is an expectation that information, Remember K.I.S.S.S (Keep it Short, Simplehowever serious, should be presented in a and Sweet.)simple, engaging and lively way. They want unscripted and relaxed (funny). Tip 5: Fresh – Current – RelevantHuman interactions are critical for getting the Start with what is directly relevant to theright kind of response from participants. groups industry and company TODAY. Minimize and modify the use of Power- Generation Y participants will tend to dis-point. It is considered "old hat". Speakers who miss content that is less than two or threeuse Powerpoint slides as a substitute for their years old as out of date and irrelevant. Untilnotes are a huge turn-off for the Generation Y the group has a chance to grapple with andcrowd. explore content that they perceive as immedi- ately relevant and usable, information about Tip 4: Speed other industries and lessons from the past will “Elevator speech” generation. These peo- be a huge turn-off.ple grew up with the attention span of a gnat. Gen Y is really a generation of "Whats In ItI dont mean this unkindly. But they are truly For Me," more than any other. They expectthe product of the 30-second sound-byte, cou- information and technology to cater to them,pled with the instant click of the mouse for not the other way around. Gen Y comes toresults. They want it, and they want it now, or 11.2011| IAF EUROPE NEWSLETTER | 9
  10. 10. 10 learn how the session caters to their way of Social media is just our extension. Do you working or meets their needs. check your participants‖ social media exten- sions or when did you Google your name? YouARTICLE Tip 6: Mental breaks will be Googled before the session by Gen Y Whenever they lose the connection with participants. Who you really are, experiences, the content, they will take the mental breaks. profession, any shared friends … OK! Do not Because Gen Y grew up with technology, panic! Start with LinkedIn, Facebook and Twit- they are quite adept at multitasking and will ter often email and/or text during sessions. This doesnt necessarily mean you have lost them. So if you see your Gen Y participant texting and emailing as you present material to them, dont be offended. They are doing what they do everywhere, as natural as breathing. Al- though it also could mean that you are either taking too long to make your point, or the in- formation you are presenting does not apply to them. Tip 7: Social media How good is a gladiator without his shield, sword and body armor? Well, before he could put all that on in the first place, he had to train for years, even practice with a wooden sword. At some point he reached a high level of preparation that made him strong mentally and physically. Elif Duru Gönen is a consultant and Right there, that‖s how good he is. trainer based in Istanbul who has been Getting the latest armor will not necessar- specializing since 2006 in designing and ily make him the best against others. The delivering programmes about effective shield and the sword are simply extensions. management of the Y generation in They protect him, make him reach farther and corporate life. She has been a keynote win more battles. speaker on this topic at many conferences through the Keynote Speakers Agency. She holds an MBA and is a member of IAF (International Association of Facilitators), PERYÖN (Association for Personnel Management), TÜHİD (Turkey Public Relations Association) and SHRM (Society For Human Resources Management). Elif has 14 years’ experience in corporate communications and marketing at The Coca-Cola Company, Swissotel, Superonline and Vakko, and held various positions including eight years of management experience. She designed and executed many training programs in communications, leadership, personal development and corporate etiquette areas during her corporate career. GenY workshop photographs courtesy of Elif Gone 10 | IAF EUROPE NEWSLETTER | 11.2011
  11. 11. 11Jumpstart into facilitating ARTICLE80 peopleBy Tatjana Obradovic Tosic Editor‖s Note: The Jumpstart program was a new feature at the 2011 IAF Europe conference in Istanbul that aimed to introduce participants to the key competencies of facilitation as defined by IAF. The program was developed by Robert Verheule, the IAF Europe leadership team member re- sponsible for professional development. Sessions were delivered by conference presenters in addi- tion to their other sessions, and we appreciate their support with this innovative initiative. Tatjana was a participant in the Jumpstart program. We jumped and started. Two days of this The purpose of the first session was to un-program passed very quickly. Up to the very last derstand the basic difference between a classic15 minutes, we were not aware what was await- meeting and facilitated session and to try toing us. A jump and the start, fun and joy on peo- clearly understand the different roles. But it soonple‖s faces after we‖ve done our work well. became a session about Neutrality - the key word I came to the first session with a high level of facilitation, as I understood it.of curiosity. There were 10 of us in this small And then, just when we relaxed a little bit,room, and I didn‖t know any of the others. How- and things started to go smoothly, Robert told usever, it soon became clear that they were the about how this program would end. Oh, that wasbest group I could have ever worked with. So a cold shower. Hopefully no one took pictures ofmany different approaches. What a learning ex- us at that moment! That was something none ofperience! us could expect. How little did we know about We started with an icebreaker led by Robert facilitation.Verheule. I will never forget his question: “Whatwas the last thing you did for the first time in Tools and practiceyour life?” A funny question but so relaxing on Lindsay Wilson showed us what an organizedthe other side. facilitator should look like. That is how I saw it. Then Linda van Vught introduced us to the She was talking about basic tools (like what doMood board. It was another workshop, with pur- you need to start a session, how to manage flip-pose of introducing us to each other, but also charts and what are basic information gatheringimagining our current state in facilitation. I real- techniques), but she had everything arrangedized that I was not a lonely one. Most of us were around her – the flipcharts, colors, tape, post-itbeginners. notes, the writing. And the papers around us. After the Mood board, Linda presented the I have to mention it here. I posted a questionprogram and the facilitators we were going to about environment and flipcharts. It presented awork with. I heard about them from my col- big issue for me, because there was everythingleagues. At that moment I knew that I had made on the walls, prepared, but the first thing thatthe right choice in choosing this session. I was a came to my mind was “how much paper will bebeginner in facilitation. I would go through basic wasted”. She was prepared for that question.things with the best of the best. I was ready to Above all other things Lindsay presented to us,jump. we were discussing how to use flipcharts in more 11.2011| IAF EUROPE NEWSLETTER | 11
  12. 12. 12 environment friendly way. Thank you, Lindsay, for that.ARTICLE Participatory environment It was so inspiring to see Carol Sherriff and Simon Wilson continue the previous session by showing us stepping in and stepping out from different roles. Furthermore, we were intro- duced to the principles of participation and how to make meeting room a secure place for all participants. We talked about check-in, introduction, time management, meeting rules, buzz groups and how to use different types of activity – visual, talking, doing. Simon was explaining the importance of putting questions to the group, and Carol shared her own experience working with people who were not willing to participate and what to do in specific situations, like when you have multiethnic groups or people in the group who do not know each other. They were using a lot of tools, trying to answer all of our questions and show us what we can expect in a group. I do remember eve- rything, but one sentence comes often to my mind - “Look out for yourself.” It is helping me, Carol – thank you for that. Dealing with resistance and complex group dynamics After the first few sentences, it was obvi- ous why we needed Michael Wilkinsons pres- entation. Each of us had some difficult group that we worked with. Each of us had a situa- tion in which he/she didn‖t know how to react. I had it a few weeks before the conference and it would have been very helpful if I had known then some of the things Michael shared with us. Michaels presentation covered many is- sues. We learned what dysfunctional behavior is (I can still hear us saying that definition out loud:). We learned how to separate symptom from root cause, how to consciously prevent dysfunction, and how to detect dysfunction early. Michael showed us some practical exam- ples and shared his own experience about some strategies for addressing some of the most common dysfunctions, and what to do in 12 | IAF EUROPE NEWSLETTER | 11.2011
  13. 13. 13a situation when we were attacked as the fa- charge of one group, and each of us was usingcilitators. It was very basic, but presented very a different facilitation tool, but we all had thewell, with the learning component emphasized. same purpose and objectives. ARTICLE I also noticed some other things that I will We all had extremely creative teams whoalso use in my work. I noticed how he was made sentences, pictures, art works, a peoplemanaging time during the presentation by us- bridge, a paper bridge, and final closing pointsing different sounds in the background. I that would remind us of what we had learnedlearned that principle 1, “preparing for suc- during this conference.cess”, makes a huge difference. Thank you, I would like to thank all the facilitatorsMichael, for that. once again for sharing their knowledge with us during the Jumpstart sessions. I would like to Working on an Assignment thank the Jumpstart group for creativity and By now you have surely forgotten what I different perspectives and the experience theytold you about the cold shower. Okay, so this brought to our work. And finally I would like towas the final part of the Jumpstart program: thank Robert and Linda for the wonderful ses-we were assigned to prepare for facilitating a sion. I hope we will see each other next year insession on the question, “What we have Geneva.learned from this 2011 conference?” And thegroup that we are going to work was – all theconference participants during the closing ses-sion! Now you can imagine how frightened wewere on the very first day, of the very firstsession! However, during the afternoon of the sec-ond day, we were sitting in the circle andbrainstorming ideas. It was still not clear to uswhat we were going to do in the morning ofthe following day, but somehow we were notfrightened anymore. We were still confused,but full of ideas. Linda and Robert were leading us throughthe discussion and allowed each member ofthe group to practice being a facilitator andstand in front of the group. We didn‖t reachconsensus, but they helped us (and membersof the group who were in the role of the facili- Tatjana Obradovic Tosic is a co-owner oftator) on how to manage lack of consensus. Mena Group Ltd, a local consultancy On the rainy Sunday morning, we came up company in Serbia. She joined IAF inwith the agenda half an hour before the ses- February 2011. She works as a gendersion started, made the decision who will do equality and mainstreaming consultant andwhat and how we were going to present it. trainer. Mena Group works to makeLeena was confident enough to make an intro- companies and organizations moreduction, I felt confident to speak about pur- competitive on the global market whilepose and objectives, and Helga, Osman, keeping their local identity. For theseYaseen, and Salih felt confident enough to do reasons, Mena Group offers the latestextraordinary workshops (Berna and Emre, we training approaches and research to assistmissed you a lot). clients in achieving their goals in local and It was a huge success. We divided people international the ballroom into groups. Each of us was in ( 11.2011| IAF EUROPE NEWSLETTER | 13
  14. 14. 14ARTICLE Congratulations to the newest CPFs! By Lindsay Wilson We are delighted to be able to celebrate the achievement of the 17 new Certified Professional Facilita- tors who completed their assessments successfully in Istanbul October 12-13, 2011, just before the 2011 European conference. Here some of the new CPFs are shown receiving a hearty round of applause during Friday night‖s opening banquet at the conference. Congratulations were offered on behalf of IAF by Sheryl Smail of New Zealand, the IAF global board member responsible for professional development (left), and Robert Verheule, the IAF Europe team member responsible for conferences and professional development (right). Congratulations to:  Ewa Malia, CPF, Polski Instytut Facyliatcji  Anna Nilson, CPF, Avanza Bank  Kenny Andersson, CPF, Swedish Defence  Jean-Philippe Poupard, CPF, Formapart Materiel Administration  Ali. A. Redha Mohd Al Lawati, CPF, Petrogas  Jayna Johnson, CPF, UNHCR  Aki Koivistoinen, CPF, Dazzle OY  Björn Blondell, CPF, FMV, Swedish Defence  Christine Kiliam, CPF, Kiliam Communication Materiel Administration & Leadership AB  Alexander Brazhnik, CPF  Sara Sjöblom, CPF, Move Management  Helle Norlev, CPF, Norlev Kommunikation  Anna Gribanova, CPF, Training Institute  Claire Bellman, CPF, International Commit-  Annika Kjellin, CPF, Logica tee of the Red Cross  Cecilia Rydin, CPF, Molnlycke Health Care  Edwin I. Sutedjo, CPF AB 14 | IAF EUROPE NEWSLETTER | 11.2011
  15. 15. 15Geneva will host the 2012 ARTICLEEuropean conferenceBy Pamela Lupton-Bowers IAF Geneva was well-represented at the re-cent IAF Europe conference in Turkey. In atten-dance were Liz Tayfun, Christine Zeigler, SandrineDelattre, Raj Rana, Florence Beraud, and myself,and we met Jean-Philippe Poupard there. Theprogramme was interesting and we all met andmade new friends. As Director of Europe, I was delighted to seenew interest and members from Turkey, Russia,Slovenia and Serbia as well as strong contingentsfrom UK, Denmark, and Sweden. We also had IAFBoard members from Canada, New Zealand andUK. All in all, it was yet another great conference. So it is with enormous pride and excitementthat we announce that the IAF Europe Conference2012 will take place in Geneva. Please block thedates: September 28-30, 2012, for the IAF confe-rence and September 26-27, 2012 for pre- The Geneva team invites us for 2012!conference workshops and CPF events. Our local team will be organising a kick offmeeting before the end of the year with our con- sing; however, if you have a specific area of ex-ference organisers Entendu, when we will begin pertise, interest or contacts with people or orga-to outline the project and pull together the pro- nisations who might be willing to support us, weject team. Given our location and the initial speci- would be more than happy to hear from focus of the Geneva facilitator network, the Our next steps will be:conference theme will be ―Facilitating across Cul-  Meet with Entendu before the end of thetures‖ year. We will announce this meeting and The success of IAF conferences relies on the invite anyone interested in joining the orga-volunteer nature of the organising team as well nising donations from local businesses and organisa-  Agree venue specifications – for price andtions in both financial and in kind support. Given facilities comparison. Contact us if you mayour theme and our United Nations and humanita- have any possible influence regarding arian context we will be hoping to provide spon- suitable venue.sorships to facilitators who might not otherwise  Confirm the theme and the programme.have the means to attend. Robert Verheule, the IAF Europe rep for Con- ferences and Professional Development, will Next Steps collaborate in identifying the selection crite- People have been contacting me for informa- ria for sessions and presenters.tion about the planning. We already have a smallgroup of people who have committed to organi- 11.2011| IAF EUROPE NEWSLETTER | 15
  16. 16. 16 ConnectedARTICLE personal reflections on teamwork with Maureen Jenkins By Carolien de Monchy Editor‖s Note: Carolien is the treasurer of IAF Nederland, and worked closely with Maureen. During many years of residence in the Netherlands with her husband and partner Jon, Maureen played a key role in ―imagining‖ how facilitation could flourish in Europe and the Netherlands and then in helping to make those dreams a reality. a client, the running of a workshop and the evaluation with the client. After the first performance, which was very funny, the audience was asked to participate by directing the ―facilitator‖ to become more success- ful. This was a wild success, with the whole room (some 45 persons) participating. The play started, and then someone would shout to the ―facilitator‖: ―Stop. Do such-and-so‖. Then the play was ―wound backwards‖ to the stop moment and the facilitator would act ac- cording to the directions. We laughed as we saw the effects of the directions. Then someone else would shout: ―stop!‖ and so on and on. Why were we so involved? Well, seeing one- self mirrored as a facilitator makes one feel slightly uncomfortable, just because one recog- nizes the pitfalls. It makes one think about one‖s own actions and mistakes. At the annual IAF Nederland conference in A gift for brilliant solutions September, we celebrated the farewell of our Thinking back on the conference, it dawns on chair(person) Maureen Jenkins, who moved to me that the organization of this closing event – the USA. Usually in a family it is the grown up get the idea, choose the firm of actors, work with child who leaves home. At IAF Nederland it is the the actors to prepare the scenes – characterizes other way around: our ―founding mother‖ or Maureen‖s contributions to IAF Nederland. ―godmother‖ leaves us. Can we manage? Yes, we In the board of IAF Nederland – or in one of can. We have such good memories to support us, our committees – we would get an idea, like “let let me share some of my own. us have a closing workshop in the conference”. As a parting present, Maureen had organ- Then we would brainstorm and work on some ized a spectacular closing event for our confer- ideas: “At the end of the day the delegates will ence in September: “Theatre as a mirror”. With be tired, what would be the next learning ques- the actors from a firm, she had prepared three tion? Why not create a world café? Or better: first fantastic scenes about facilitation: the intake with a world café and then a closing workshop.” 16 | IAF EUROPE NEWSLETTER | 11.2011
  17. 17. 17 ARTICLEJim Campbell and Maureen and Jon Jenkins at the 2005 IAF Benelux conference. (Previous page: Maureen says farewell at the recent IAF Nederland conference.) This went on and on until we felt lost – what intensely all sorts of activities and initiatives for can you do in a closing workshop after the world the Dutch network of facilitators. I still have a café? On such occasions we usually looked at document with the results of the meeting – a big Maureen: ―Do you have some ideas? Can you fa- pack of ideas and suggestions. cilitate a workshop?” And of course, Maureen With a small group of facilitators, we held would come up with some brilliant solution – like various brainstorm sessions to shape the concept this wonderful theatre event – and realize the of a ―platform for facilitators‖. We had lots of idea. ideas – what we needed was the organizational There are more examples. The roots of the power to bring some of the ideas into action. present IAF Nederland lay in the IAF-Europe con- In my memory Maureen played an important ference held in October 2002, in Amersfoort. Inci- role in the decision to organize a conference for dentally, it was the same venue ―Kontakt der Dutch speaking facilitators, just like the format of Kontinenten‖ as our last conference. the Europe conferences. Maureen conducted the Imaginal Training, the firm of Jon and Mau- administration of the conference. This time her reen Jenkins, played an important role organizing experience as administrator and treasurer laid the that 2002 conference. I remember a dinner (or a foundation for the Foundation IAF – Benelux, cur- hot lunch) during the conference when we were rently the IAF chapter Nederland. organized in ―tables per country‖ – so everybody Maureen has always been a member of the could speak their own language. board – except in the year 2008 when she and Jon organized the IAF Europe Conference in Gronin- The start of IAF Nederland gen. Looking back I realize that our work in IAF At the Dutch section, we were delighted to just went on that year: Maureen was always meet each other and we decided to meet more there to share her phenomenal knowledge on often. Here again we see the effect of a well de- facilitation and running an organization with vol- signed event: create the opportunity for the facili- unteers. tators to come together, and trust the wisdom of When we celebrated her farewell Maureen ac- the group. cepted a membership-of-honor to the chapter IAF Yes, Maureen was one of the organizers of Nederland. So you see, we are still connected. I the meeting for Dutch speaking facilitators in trust we can continue learning and working to- January 2003. I remember a room full of Neuland gether in IAF. pin-boards and groups of facilitators discussing 11.2011| IAF EUROPE NEWSLETTER | 17
  18. 18. 18 Erich Neuland at 70!ARTICLE market. He met with many end users for their per- spective and continued to tweak materials until he made the decision that the market was ready and indeed needed a company that looks outside the box for innovative high quality training products. “I am not a lone ranger! “, says Erich Neuland. He is fully aware that his company now of more than 140 employees, a worldwide network of part- ners and of course his loyal customers were inte- gral in Neuland‖s success over these past 40 years. His two children, Sabine and Guido Neuland, are Neuland has been a wonderful supporter of IAF also key leaders in the company and are responsi- and the draw for Neuland products at the end of ble for the Customer Relations and Sales/Marketing IAF Europe conferences has always been a big hit. respectively. Recently, the man who started the company turned Erich Neuland credits his achievements to his 70. Here is his story, from the Neuland website: loving family, committed staff, and for the market being ready for his inventions at the right time! In Born and raised in Hesse, Germany, he trained 2008 he was honoured with the “Manager of the to become a machinist, joined the German Armed Year” award for his standard of excellence in man- Forces and started a family. The early stages of the aging his company. young Erich‖s life would set the stage for a remark- Neuland has grown continuously as a company able new adventure that would begin the dramatic since the new buildings were built in the 90s and success for over 40 years to come. remarkably has been able to survive times of crisis In 1968 he established along with his brother throughout Europe without losses. The manufactur- Rudi, a company in the ancillary construction sec- ing will continue to remain in Germany. Innovation tor. He was always fascinated with raw materials, and uncompromising quality are the hallmarks of but in particular aluminum. The versatile, func- the worldwide appeal and acknowledgement of tional, durable, and aesthetically pleasing material “Made in Germany” products; all of which have captured his imagination to begin experimenting always been Neuland‖s signature. Erich Neuland with this unique material and thus began the dy- promises to continue with this lasting German tra- namic inventor‖s journey in the late 70s to create dition! products that would solve a problem for an entire These days Erich Neuland is happy to be in his generation of trainers in his small workshop. 70s and to reap what he has sown. But his passion The creation behind our bestselling foldable to this day continues to inspire him to keep think- pinboards came one day when a friend who ing and creating of more and exciting products to worked as a management trainer asked him for a help the training industry. His commitment for his pinboard that could be easy to transport. Within 48 company to continue to be market leaders and hours Erich constructed an ingeniously simple remain outside of box will leave a tangible legacy product: the first foldable pinboard in the world for for many generations of trainers to come. convenient transportation. The fact that he had created such a simple yet szene/erich-neuland-the-founder-of-neuland-turns- revolutionary product had him hooked to continue 70/bd2xqzo7glz.htm observing and supplying this emerging training 18 | IAF EUROPE NEWSLETTER | 11.2011
  19. 19. 19 ARTICLEMethods of theMonth:“The Wind Blows for…”Maureen Jenkins, IAF Methods Database A few days ago I moved from the Netherlands Stepsback to the San Francisco Bay Area where I grew One participant stands in the middle and saysup. Yesterday Halloween was celebrated here, "The wind blows for...(insert statement that ap-and you cannot imagine my amazement at find- plies to participant here)" and then everyone toing tellers in the bank, bus drivers, waiters in the whom that statement applies gets up and tries tocafé all decked out in their Halloween costumes! find an empty chair. It took the first two or so before I realized Participants may not move to a chair right nextwhat was happening. So much for October, and to the one they were just sitting in. Since every-now we move on into November, getting ready to one (including the person in the middle) is look-wind up the year! ing for a new chair, one person will be left with- This month‖s method, from Teampedia out a chair... and that person becomes the one in(, is a lovely little variation the middle.on musical chairs, for allowing a group to get It is best to start off with a statement that willacquainted using a bit of physical movement. It‖s get everyone to move.called The Wind Blows For.. Example statements: The Wind Blows for any-Purpose one... To learn new things about group members; to  who brushed their teeth this morningrecognize similarities and differences  whose parents are divorcedGreat as a first activity or to break up a long  who took the bus to get here, etc.workshop  Alternatives If you want to do this outside (or any areaPreparation where dont have chairs), you can use other Have 1 chair for each person (or other place place markers. For example, hand out post-itmarker such as a post-it note or a piece of tape). notes and have everyone in the circle markChairs are arranged in a circle with participants their spot with the note before you begin. Justsitting in the chairs. If the facilitator is going to be careful that people dont step on eachparticipate, s/he starts in the middle. If the facili- other‖s toes while racing for the open spots!tator is not participating, than s/he invites onevolunteer to stand in the middle removing thevolunteers chair from the circle 11.2011| IAF EUROPE NEWSLETTER | 19
  20. 20. 20 PromotingARTICLE professional facilitation in the Balkans A NEW GUIDE By Slađana Milošević and Bojan Đurić An exciting new development in facilitation in life experiences. Pictures, diagrammatical expla- the Balkans occurred in October with the publica- nations plus tips and pitfalls allow the reader tion of the first comprehensive guide to facilitati- (learner) to understand what works and what on written in the Bosnian language. This project, does not, based on the experience of facilitators which was spearheaded by two long-time IAF that have been working towards IAF‖s Certified members based in neighbouring Serbia, will make Professional Facilitator award.” facilitation concepts and ideas much more widely known in Bosnia and Herzegovina (BiH). A timely and useful handbook The new 95-page book, “Facilitation – An Intro- The book helps the reader understand the duction”, clearly and simply explains facilitation impact of personal preferences on our leadership concepts and strategies and provides detailed and facilitation styles and that is a gift that is instructions for how to use these skills during often overlooked, says Dr. Pasch in his foreword. meetings and workshops in order to make these He adds that rather than being a typical academic sessions more effective and efficient. Given that ―instructional‖ book, the guide is “a very timely the use of facilitation is still comparatively rare in and useful handbook with methodological and the Balkans, reviewers suggest, this manual will theoretical guidance and all the useful tips and be extremely useful for a variety of individuals, tricks to be successful in the field of facilitation”. groups and institutions in BiH. Reviews of the book written by two professors Written by experienced Serbian facilitators from the Faculty of Political Sciences in Sarajevo, Slađana Milošević and Bojan Đurić, who run Mo- Professor Milanka Miković and Asssistant Profes- bilis Ltd in Belgrade, and their BiH colleague, sor Sanela Bašić, show the importance of this Memnuna Zvizdić of the NGO ‖Women to Women‖ new manual. in Sarajevo, the book was published in October Noting that this is the first comprehensive with help of Women to Women and Friedrich- guide to facilitation to be made available in the Ebert-Stiftung BiH. It aims to promote the idea of local language, Professor Miković says that it professional facilitation in the western Balkans. “will be of great benefit to the NGO sector, and “This book is much more than a ―how -to‖ for other institutions and individuals, especially of facilitation techniques,” says Dr. Paul Pasch, for business sector, and future professionals of country director of Friedrich-Ebert-Stiftung BiH. different profiles, for example, students of social “The authors have written Facilitation with enter- work, psychology, pedagogy and so on, that will tainment and adult learning in mind. Technical with already acquired knowledge, using this ma- explanations are supported by anecdotes and real nual, and through exercise, better understand 20 | IAF EUROPE NEWSLETTER | 11.2011
  21. 21. 21and confidently learn teamwork, group dynamics In their introduction, the authors express theirand group facilitation.” gratitude to Tim Sims of the UK for introducing “The structure of handwriting is clear and them to the wonderful world of facilitation, Rose- ARTICLEtransparent, and the manuscript was written in mary Cairns for her support to facilitators in Eas-easily, clearly and convincingly,“ says Assistant tern Europe, and the International Association ofProfessor Bašič. “The authors are evidently suc- Facilitators for long term support to all facilitatorscessful in their effort to present facilitation on a in this part of the world.practical level as one of the possible methods to The book is available through Mobilis. E-‖manage‖ group and group processes, regardless mail: the diversity of the particular context in whichthis method can be applied.“ 11.2011| IAF EUROPE NEWSLETTER | 21
  22. 22. 22MEMBER NEWS Celebrating six chapters in Europe! Kristin Reinbach, our team member more are in the formation process. As well, responsible for chapters, put together this map some affiliates are considering becoming for the very successful Chapter Breakfast at the chapters, as the IAF board has decided to end 2011 European conference in Istanbul. It shows affiliate status as of 2012. If you are interested the tremendous growth of chapters in Europe in learning more about chapters, contact Kristin during the past year – from one to six, and at Legend: tent = chapter established walking man = chapter in preparation ship = transition from affiliate to chapter still open „i“ = interest shown Worthwhile Reading …. Check out several recent interesting scientific ―gamers‖ solved a mystery that had discussions on the International Association of puzzled scientists for years. See the article she Facilitators group on Linked-In, and on several posted at and the other sites. If you come across interesting study report at discussions you think other facilitators would See the full discussion at find useful, please feel free to share them with cuwm34p us. Good teleconference techniques The value of games Barb Sweazey started a great Linked In Elizabeth McDonnell started off a discussion by asking about good fascinating Linked In discussion about the use teleconference techniques that brought in of games with an example of how a group of 22 | IAF EUROPE NEWSLETTER | 11.2011
  23. 23. 23 MEMBER NEWSmany helpful hints. See this discussion at Can Facebook solve conflict? An interesting discussion on the Conflict/―Where creative people come together‖ Voices blog suggests the importance of asking Pictures and notes from the 16th Annual the right question. In this case, asking “whatInternational IFVP Conference in Honolulu, is the most effective solution for Nagorno-Hawaii which brought together graphic Karabakh conflict?”, brought interesting andfacilitators and recorders and visual constructive responses, unlike some earlierpractitioners, at questions. See the IFVP website at Welcome, new and returning members (October2011) We would like to warmly welcome the  Willem de Smalem, Netherlands following new members who joined IAF in  Ljudmila Yurievna Dudorova, Russia October 2011:  Oya Ertay, Turkey  Florence Béraud, France  Marianne Fich Loennee, Denmark  Tim Bright, Turkey  Virginia Humud Guerrero, Switzerland  Rosalud De la Rosa, Italy  Bensaid Vincent Jlil, Denmark  Elif Gonen, Turkey  Lisbet Lentz, Denmark  Andreas Isholm, Denmark  Frank Little, Netherlands  Peter Lentz, Denmark  Ann-Dorte F. Nielsen, Denmark  Mikhail Rossius, Russia  Terés Salmi, Sweden  Mette Ullersted, Denmark  Josef Seifert, Germany  Robert Shipway, UK We also want to welcome back returning  Ilario Sisto, Italy members who renewed their IAF membership in  Nille Skalts, Denmark October 2011:  Liz Tayfun, UK  Hans-Joern Andersen, Denmark  Sophie Treinen, Italy  Mie Doevling Andersen, Denmark  Arie van Bennekum, Netherlands  Bassam Barakat, UAE  Karin Juul Viuff, Denmark  Sarah Clark, Switzerland  Christine Ziegler,  Peter Coesmans, Netherlands SwitzerlandFacilitation Workshops andMeetings 2011 Find out more details about specific events NOVEMBER 2011listed here by visiting the Workshops and Meet-  Introduction to Group Facilitation, Manchester,ings section of the IAF Europe Forum (http:// Nov. 15 (ICA:UK) If you would like to let oth-  Group Facilitation Methods, Manchester, Nov.ers know about an event you are organizing, 16-17 (ICA:UK)please email  Dutch CPF event, Nov. 17, Rossum, Netherlands 11.2011| IAF EUROPE NEWSLETTER | 23
  24. 24. 24  The Art of Hosting Conversations that Matter, don, England. Get your copy of the AutumnMEMBER NEWS Nov. 18-20, Berlin; Germany 2011 issue of e-Organisations & People, ―Building bridges through facilitation‖, online DEZEMBER 2011 at  Art of Hosting Practitioner, International Learn- issu ... p-on-26-au. IAF members pay only £14 ing Village, December 2-4, Copenhagen, Den- (the cost to others is £27.50). mark  Facilitators Practice Group, Dec. 12, London, APRIL 2012 England. For details, see their new website at  Facilitating vision creation and vision empow- erment, April 2-8, 2010, Berlin, Germany MARCH 2012  Joint IAF Europe/AMED Workshop ―Building bridges through facilitation‖, March 23, Lon- 24 | IAF EUROPE NEWSLETTER | 11.2011