Creating Personas for an Intranet -a case study from the SOS Children Villages Intranet project Software 2009 Eli Toftøy-Andersen User Experience Advisor, Steria AS

About SOS-Children Villages Eli Toftøy-Andersen, Steria AS SOS Kindergarden Assomada, Cape Verde. Photo: SOS-barnebyer

The Intranet project Eli Toftøy-Andersen, Steria AS SOS Children Village Cebu, The Fillipines. Photo: SOS-barnebyer

Eli Toftøy-Andersen, Steria AS Only 50 employees. Why create personas at all?

Tools Eli Toftøy-Andersen, Steria AS

How the personas were created Eli Toftøy-Andersen, Steria AS

Personas 1: Karianne from Marketing Eli Toftøy-Andersen, Steria AS

Personas 2: Elfrid from International Programmes Eli Toftøy-Andersen, Steria AS

Personas 3: Sebastian, Controller Eli Toftøy-Andersen, Steria AS

What worked The personas were included in Presentations The Prototype Questions asked Usability test recruitment Eli Toftøy-Andersen, Steria AS

The personas were included in

Presentations

The Prototype

Questions asked

Usability test recruitment

What to do better next time Print them out, put them up on the wall… Eli Toftøy-Andersen, Steria AS

Print them out,

put them up on the wall…

Simple method Eli Toftøy-Andersen, Steria AS Was this a waste of time?

Simple method Eli Toftøy-Andersen, Steria AS Was this too simple?

Eli Toftøy-Andersen, Steria AS Just Do it… SOS Children Village in Kaki, Uganda Photo: SOS Children Villages

Contact details Eli Toftøy-Andersen, User Experience Consultant, Steria [email_address] www.steria.no www.brukskvalitet.no Eli Toftøy-Andersen, Steria AS

Eli Toftøy-Andersen,

User Experience Consultant,

Steria

[email_address]

www.steria.no

www.brukskvalitet.no