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DEFECT ZEROEVAN LEYBOURN
Evan Leybourn
Lean / Agile Business Leader and Author
Melbourne, Australia
@eleybourn
http://theagiledirector.com
CLICK TO...
FIRST STEP:
UNDERSTAND
INBOX ZERO
Inbox Zero by Merlin Mann
https://www.youtube.com/watch?v=z9UjeTMb3Yk
Watch it, I’ll wait
A SIMPLE MECHANISM TO PROCESS
UNSTRUCTURED &
UNPLANNED
ACTIVITIES
SO, WHAT IS
DEFECT ZERO
STEP 1: DOES IT NEED RESOLUTION?
IF NOT,
DELETE IT
STEP 2: ARE YOU RESPONSIBLE FOR IT?
IF NOT,
DELEGATE IT
STEP 3: CAN IT BE RESOLVED IN 10 MINUTES?
THEN,
FIX IT
STEP 4: DO YOU NEED MORE INFORMATION?
THEN,
DEFER IT
ADD IT TO THE NEXT ITERATION
STEP 5: IF ALL ELSE FAILS?
DO IT NOW
OR ADD IT TO THE PRODUCT BACKLOG
SO, WHAT IS DEFECT ZERO?
AN APPROACH FOR
DEV TEAMS TO
PROCESS DEFECTS
TO READ THE FULL ARTICLE VISIT:
HTTP://THEAGILEDIRECTOR.COM
CLICK HERE TO DISCOVER MORE
TO LEARN MORE, CHECK OUT
DIRECTING THE AGILE
ORGANISATIONBY EVAN LEYBOURN
AVAILABLE AT AMAZON AND ALL
GOOD BOOK STORES
CLI...
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Defect Zero

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Inbox Zero, is a simple mechanism to prioritise and process a complex set of, unstructured and varied, activities. Defect Zero uses the same idea to manage and resolve defects, technical debt and other un-plannable activities.

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  • Add ABM/GDAC logo
  • Let’s finish off by looking at our original definition of business growth; Business growth comes from applying profitability to customer growth. Profitability comes from delivering services to your customers, accurately and efficiently. Over the last 15 minutes we have looked at some of the mechanisms from the lean and agile traditions that we can apply for adaptable businesses and sustainable business growth.

    And I’ll leave you on that note. Any questions.
  • Let’s finish off by looking at our original definition of business growth; Business growth comes from applying profitability to customer growth. Profitability comes from delivering services to your customers, accurately and efficiently. Over the last 15 minutes we have looked at some of the mechanisms from the lean and agile traditions that we can apply for adaptable businesses and sustainable business growth.

    And I’ll leave you on that note. Any questions.
  • Transcript of "Defect Zero"

    1. 1. DEFECT ZEROEVAN LEYBOURN
    2. 2. Evan Leybourn Lean / Agile Business Leader and Author Melbourne, Australia @eleybourn http://theagiledirector.com CLICK TO DISCOVER MORE
    3. 3. FIRST STEP: UNDERSTAND INBOX ZERO
    4. 4. Inbox Zero by Merlin Mann https://www.youtube.com/watch?v=z9UjeTMb3Yk Watch it, I’ll wait
    5. 5. A SIMPLE MECHANISM TO PROCESS UNSTRUCTURED & UNPLANNED ACTIVITIES
    6. 6. SO, WHAT IS DEFECT ZERO
    7. 7. STEP 1: DOES IT NEED RESOLUTION? IF NOT, DELETE IT
    8. 8. STEP 2: ARE YOU RESPONSIBLE FOR IT? IF NOT, DELEGATE IT
    9. 9. STEP 3: CAN IT BE RESOLVED IN 10 MINUTES? THEN, FIX IT
    10. 10. STEP 4: DO YOU NEED MORE INFORMATION? THEN, DEFER IT ADD IT TO THE NEXT ITERATION
    11. 11. STEP 5: IF ALL ELSE FAILS? DO IT NOW OR ADD IT TO THE PRODUCT BACKLOG
    12. 12. SO, WHAT IS DEFECT ZERO? AN APPROACH FOR DEV TEAMS TO PROCESS DEFECTS
    13. 13. TO READ THE FULL ARTICLE VISIT: HTTP://THEAGILEDIRECTOR.COM CLICK HERE TO DISCOVER MORE
    14. 14. TO LEARN MORE, CHECK OUT DIRECTING THE AGILE ORGANISATIONBY EVAN LEYBOURN AVAILABLE AT AMAZON AND ALL GOOD BOOK STORES CLICK HERE TO DISCOVER MORE
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