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Telecentre organizational sustainability-siaosi sovaleni, spc



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  • Photo: Niue
  • Pacific Plan include the Digital Strategy. DS was reviewed and taking into emerging issues we developed the ICT Framework
  • Decision made by Pacific ICT Ministers in the Tonga meeting in 2010.


  • 1. Telecentre- Organizational Sustainability e-Asia 2011, Dhaka, Bangladesh
    • Siaosi Sovaleni
    • [email_address]
    • Manager
    • Pacific ICT Outreach Programme
    • Economic Development Division, SPC
  • 2. Content
    • About SPC
    • Background about ICT in Pacific
    • Organizational Sustainability
    • Some suggestions
  • 3. About SPC
    • Secretariat of the Pacific Community (SPC)
    • Established in 1947;
    • Inter-governmental International Organisation;
    • 26 member countries – USA, France, Australia, New Zealand + 22 Pacific Countries and Territories;
    • Currently about 600 staff;
    • HQ in New Caledonia, 2 regional offices (Fiji, FSM);
    • Sectors include Health, Energy, DRR/DM, Water, Transport, ICT, Statistics, Agriculture, Marine …
  • 4. The Pacific - Academy in the Pacific SOPAC
  • 6. Challenges in the Pacific
    • Decision makers lack of awareness and knowledge about key roles of ICT as a tool for development;
    • Weak policy and legislative environment;
    • Widely dispersed population – tyranny of distance;
    • Small population - Lack of economy of scale;
    • Poor Energy and ICT Infrastructure;
    • Lack of human capacity;
    • Digital Divide – ‘Haves’ and ‘Have Nots’;
    • Costs of ICT still high;
    • Lack of coordination by ICT development partners – regional and national level;
  • 7. Pacific Regional Policies
  • 8. Pacific ICT Ministers Meeting, June 2010, Tonga
  • 9. Major Outcomes of Tonga Ministerial
    • Endorsement of the Framework for Action on ICT for Development in the Pacific;
    • SPC requested to coordinate implementation of the Framework in collaboration with USP and partners ;
    • Direct their Officials to work with SPC, the Council of Europe, ITU and development partners on developing appropriate policy, legislative and regulatory frameworks and strategies to combat cyber crime and promote Internet safety and security, including child online protection
  • 10. Addressing the challenges SPC, as mandated by Pacific ICT Ministers, coordinate ICT Development in collaboration with USP and development partners
  • 11. What is organizational sustainability?
  • 12. Why is it important?
    • Telecentre high rate of failures;
    • Lack of leadership;
    • Poor procedures e.g operational and financial;
    • Lack of resources;
    • High capital costs;
    • Location and lack of local knowledge;
    • Telecentre operators lack of capacity;
    • Telecentres are not responsive enough to changes;
    • Lack of community support;
  • 13. Components of Organizational Sustainability
  • 14. Examples
    • CASE 1: Pacific Rural Internet Connectivity System (PacRICS)
      • AusAID/SPC – project management
      • Selected Countries –steering committee;
    • CASE 2:Universal Access Fund (Vanuatu/Kiribati)
      • Regulator and Ministry of ICT;
      • Telecoms
      • Selected communities
    • CASE 3:Solomon Islands Global Health Project
      • Global Fund/SPC
      • Solomon Islands Gov -> Relevant ministries;
      • Provincial Governments and communities
  • 15. Something to think about…
  • 16. Raising awareness of key stakeholders
    • Project: EU-ACP: ICT Access for the Poor: Improving access to ICT by informing and engaging Pacific ACP Legislators.
    • Target beneficiaries : Pacific ACP Parliaments
    • Objectives:
      • Improve access to ICT services for the poor by improving and adopting relevant government policy and legislation
      • Facilitate and enable members of Pacific ACP parliaments to be better informed about ICT access issues.
      • Inform and enable parliamentarians to learn about successful legislation and interventions.
    • Strategic partnership:
      • vital and could PPP, or multi-sectoral, or with development partners
      • Local knowledge is important;
      • Pooling resources;
      • Complementary – not just a PR
  • 18.  
  • 19. Something to think about…
    • Community buy-in
      • Need to address the ‘What do I get out of this?’ question
      • E-Government services, education/training, affordable communication (e-mail/skype) etc
      • Need to be involved in decision making
  • 20. OR
  • 21. Thank You Siaosi Sovaleni [email_address]