The Role of ICT in enhancing Quality and Assuring Accessibility of Healthcare Services By Dr. Annie Stanley Thakore, Hospi...
Importance of ICT in Healthcare <ul><li>Healthcare Information and Communication Technology (ICT) is the use of informatio...
Importance of ICT in Healthcare Contd <ul><li>Its use is wide now and plays an important role in the delivery of better an...
<ul><li>  Information technology </li></ul><ul><li>has the potential to  </li></ul><ul><li>improve </li></ul><ul><li>Quali...
IT applications fall into several  categories:  <ul><li>1. Administrative and financial systems  </li></ul><ul><li>billing...
IT applications fall into several  categories : contd <ul><li>2.  Clinical systems   </li></ul><ul><li>that facilitate or ...
IT applications fall into several  categories: contd <ul><li>3. Infrastructure   </li></ul><ul><li>that supports both the ...
IT applications fall into several  categories : Contd <ul><li>4 .ICT provide opportunities for individuals, medical profes...
IT applications fall into several  categories : Contd <ul><li>Its application in health include  </li></ul><ul><li>more ef...
ICT  Facilitated  BY NABH Accreditation <ul><li>National Accreditation Board for Hospitals (NABH), a constituent board of ...
Enhancing Easy Access to Quality In Healthcare Services  <ul><li>NABH standard definition covers 10  criteria groups – fir...
NABH STANDARDS (Contd) <ul><li>Access, Assessment and Continuity of Care (AAC) Criteria Group </li></ul><ul><li>Patient Ri...
NABH STANDARDS (Contd) <ul><li>Continuous Quality Improvement (CQI) </li></ul><ul><li>Responsibilities of Management (ROM)...
communications Research Web-based  diagnosis Expert systems Medical equipments Patient records ICT in medicine
Research <ul><li>ICT has changed the way in which medical research is conducted </li></ul><ul><ul><li>Modelling the effect...
Web-based diagnosis (Internet services) <ul><li>You can find a wide variety of medical information such as : </li></ul><ul...
Expert systems <ul><li>Also called knowledge-based systems  </li></ul><ul><li>They are computer programs that attempt to r...
Example of expert systems <ul><li>Robots  </li></ul><ul><ul><li>They have been used to perform very accurate operation suc...
Communications <ul><li>Teleconferencing has been used to share expertise </li></ul><ul><ul><li>Surgeons in one country can...
Slide    Quality of Care Communication Coordination Collaboration Information Training Private life social integration Wor...
Magic of ICT in Healthcare
However the range of benefits that are being highlighted in various small-scale case studies are building a base of tentat...
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Role of ICT in Enhancing Quality & Assuring Accessibility of Healthcare Services- Dr. Annie Thakore, Care Hospitals, Surat

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Transcript of "Role of ICT in Enhancing Quality & Assuring Accessibility of Healthcare Services- Dr. Annie Thakore, Care Hospitals, Surat"

  1. 1. The Role of ICT in enhancing Quality and Assuring Accessibility of Healthcare Services By Dr. Annie Stanley Thakore, Hospital Administrator CARE Hospitals, Surat.
  2. 2. Importance of ICT in Healthcare <ul><li>Healthcare Information and Communication Technology (ICT) is the use of information technology to improve the process of healthcare delivery and is concerned primarily in streamlining administration and putting information into the hands of point-of-care professionals. </li></ul>
  3. 3. Importance of ICT in Healthcare Contd <ul><li>Its use is wide now and plays an important role in the delivery of better and efficient healthcare services. ICT in healthcare is able to increase quality and safety of patient care. It is part of healthcare structure in any organizations to support the processes and consequently to deliver better outcome to organization and particularly to the patient. </li></ul>
  4. 4. <ul><li>  Information technology </li></ul><ul><li>has the potential to </li></ul><ul><li>improve </li></ul><ul><li>Quality </li></ul><ul><li>Safety of documents and files </li></ul><ul><li>Efficiency </li></ul>
  5. 5. IT applications fall into several categories: <ul><li>1. Administrative and financial systems  </li></ul><ul><li>billing, </li></ul><ul><li>accounting, </li></ul><ul><li>and other administrative tasks. </li></ul>
  6. 6. IT applications fall into several categories : contd <ul><li>2.  Clinical systems   </li></ul><ul><li>that facilitate or provide input into the care process like Automated Medical Records System (AMRS) like the one in the Hospital. </li></ul>
  7. 7. IT applications fall into several categories: contd <ul><li>3. Infrastructure   </li></ul><ul><li>that supports both the administrative and clinical applications. </li></ul><ul><li>Administrative billing and financial general ledger. </li></ul><ul><li>Cost accounting systems. </li></ul><ul><li>Patient registration. </li></ul><ul><li>Personnel and payroll. </li></ul><ul><li>Electronic materials management. </li></ul><ul><li>Clinical. </li></ul><ul><li>Computerized provider order entry for drugs, lab tests, procedure. </li></ul><ul><li>Picture archiving and communication systems for filmless imaging. </li></ul><ul><li>Results reporting of laboratory and other tests. </li></ul><ul><li>Clinical decision support systems.  </li></ul>
  8. 8. IT applications fall into several categories : Contd <ul><li>4 .ICT provide opportunities for individuals, medical professionals and healthcare providers to:- </li></ul><ul><li>–  obtain information, </li></ul><ul><li>–  communicate with professionals, </li></ul><ul><li>– deliver first-line support especially where distance is a critical factor and </li></ul><ul><li>–  promote preventive medicine programmes.  </li></ul>
  9. 9. IT applications fall into several categories : Contd <ul><li>Its application in health include  </li></ul><ul><li>more effective planning, </li></ul><ul><li>decision-making process and monitoring,  </li></ul><ul><li>improved shared service operations,  </li></ul><ul><li>greater access to more reliable health and population data, </li></ul><ul><li>and more effective resource management.  </li></ul>
  10. 10. ICT Facilitated BY NABH Accreditation <ul><li>National Accreditation Board for Hospitals (NABH), a constituent board of Quality Council of India (QCI), have come up with standards for accrediting Hospitals with an aim to provide a framework for quality assurance and quality improvement. The intent of the standards is to provide information to patients about the level of healthcare an institution can or cannot provide. </li></ul>
  11. 11. Enhancing Easy Access to Quality In Healthcare Services <ul><li>NABH standard definition covers 10 criteria groups – first five are patient centric and the next five are organization centric. Relevant ICT technologies / functionalities facilitating compliance to these standards are mentioned below, grouped as per NABH criteria. </li></ul>
  12. 12. NABH STANDARDS (Contd) <ul><li>Access, Assessment and Continuity of Care (AAC) Criteria Group </li></ul><ul><li>Patient Rights and Education(PRE) </li></ul><ul><li>Care of Patients (COP) </li></ul><ul><li>Management of Medication (MOM) </li></ul><ul><li>Hospital Infection control (HIC) </li></ul>
  13. 13. NABH STANDARDS (Contd) <ul><li>Continuous Quality Improvement (CQI) </li></ul><ul><li>Responsibilities of Management (ROM) </li></ul><ul><li>Facilities Management and Safety ( FMS) </li></ul><ul><li>Human Resource Management (HRM) </li></ul><ul><li>Information Management System (IMS) </li></ul>
  14. 14. communications Research Web-based diagnosis Expert systems Medical equipments Patient records ICT in medicine
  15. 15. Research <ul><li>ICT has changed the way in which medical research is conducted </li></ul><ul><ul><li>Modelling the effects of new drugs </li></ul></ul><ul><ul><li>ICT is used to conduct clinical trials </li></ul></ul><ul><ul><li>Collaboration between international teams e.g.Human G enome Project </li></ul></ul>
  16. 16. Web-based diagnosis (Internet services) <ul><li>You can find a wide variety of medical information such as : </li></ul><ul><ul><li>Symptom diagnosis, for people who wish to identify their problem without consulting a G P (G eneral practitioner) </li></ul></ul><ul><ul><li>Access to medical research/journals </li></ul></ul><ul><ul><li>Information about side effects </li></ul></ul><ul><ul><li>Information about available treatments </li></ul></ul>
  17. 17. Expert systems <ul><li>Also called knowledge-based systems </li></ul><ul><li>They are computer programs that attempt to replicate the performance of a human expert on some specialized reasoning tasks </li></ul><ul><li>Store and manipulate knowledge so that they can help the user to solve a problem or make a decision </li></ul><ul><li>Expert systems are being used for disease diagnosis </li></ul>
  18. 18. Example of expert systems <ul><li>Robots </li></ul><ul><ul><li>They have been used to perform very accurate operation such as those on the brain </li></ul></ul>
  19. 19. Communications <ul><li>Teleconferencing has been used to share expertise </li></ul><ul><ul><li>Surgeons in one country can help those in the other </li></ul></ul><ul><li>Wireless transmission provides a link between hospitals and doctors </li></ul><ul><li>Telecommunications </li></ul><ul><ul><li>Remote diagnosis can be used to diagnose and treat patients remotely </li></ul></ul><ul><ul><li>Patients can monitor their own conditions at home without need for a visit in a hospital </li></ul></ul>
  20. 20. Slide Quality of Care Communication Coordination Collaboration Information Training Private life social integration Working conditions health & wellbeing (peer suport) <ul><ul><ul><li>ICT in support of caregivers </li></ul></ul></ul>ICT can help Language Learning Cultural knowledge Learning / employment / social inclusion / integration Telecare, phones, email, online information Web sites Online courses Multimedia training ICT supported accreditation Phone help lines Help lines, phone, skype, email, online social network Phone, skype, email, online social network Online information and Training, Multilingual info
  21. 21. Magic of ICT in Healthcare
  22. 22. However the range of benefits that are being highlighted in various small-scale case studies are building a base of tentative evidence in the developing world for the application of ICT strategies. These provide a compelling indication that there are benefits in ICT implementation in health, but that they need to be understood in context and scaled up carefully. 1. Keep the technology simple, relevant and local. 2. Build on what is there (and being used). 3. Involve users in the design (by demonstrating benefit). 4. Strengthen capacity to use, work with and develop effective ICTs. 5. Introduce greater monitoring and evaluation, particularly participatory approaches. 6. Include communication strategies in the design of ICT projects. 7. Continue to research and share learning about what works, and what fails. Conclusion
  23. 23. THANK YOU

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