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Public private partnership for citizen’s service delivery lessons learned mushfiqr rahman
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Public private partnership for citizen’s service delivery lessons learned mushfiqr rahman

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Public private partnership for citizen’s service delivery lessons learned mushfiqr rahman Public private partnership for citizen’s service delivery lessons learned mushfiqr rahman Presentation Transcript

  • Public Private Partnership forCitizen’s Service Delivery:Lessons LearnedSyed Mushfequr RahmanJoint Commissioner&Member-Secretary, Core Committee on Digital NBRsyed.mushfeq@customs.gov.bd www.e-asia.org
  • National Board of Revenue (NBR) 4-Jan-12 NBR is the central authority for tax administration in Bangladesh. PPP for Citizens Service Delivery Formulates Fiscal Policies relating to domestic resource mobilization. Collects domestic revenue, primarily Import Duties and Taxes, VAT and Income Tax for the Government. Administration of all matters related to taxes, duties and other tax producing fees. 2 www.e-asia.org
  • Revenue Composition 2010-11 4-Jan-12 Import Direct Tax Duty-Tax 29% 35% PPP for Citizens Service Delivery Domestic VAT 36% 3 Total Realized Revenue: US$ 10.68 billion www.e-asia.org
  • Revenue Growth from NBR Sources 4-Jan-122.5 62,112.10 Growth Pattern 21.5 PPP for Citizens Service Delivery 10.5 0 In 10-million BDT 29,904.46 15,123.25 10,522.56 5,292.01 1,378.14 2,724.38 410.29 4 1974-75 1979-80 1984-85 1989-90 1994-95 1999-00 2004-05 2009-10 www.e-asia.org
  • Incoming Vessel 4-Jan-12 Average Number of Declarations at CCH: 2,000+/day2500 2099 2167 1892 1957 19452000 PPP for Citizens Service Delivery 176415001000500 0 5 2004 2005 2006 2007 2008 2009 www.e-asia.org
  • Growth in Container Movement 4-Jan-121,400,0001,200,000 TEUs1,000,000 PPP for Citizens Service Delivery 800,000 600,000 400,000 200,000 - 6 2004 2005 2006 2007 2008 2009 www.e-asia.org
  • Trends in International Trade 4-Jan-1225.0020.00 21.44 20.37 In Billion US$ PPP for Citizens Service Delivery15.00 17.16 15.57 14.75 14.11 13.1510.00 12.18 10.90 10.53 9.66 8.54 8.65 7.60 5.00 5.99 6.55 - 2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09 7 Import Export www.e-asia.org
  • Public-Private Partnership: Issues 4-Jan-12 PPP for Citizens Service Delivery Services Service Private sector Government provided by standards & has the should focus government delivery of resources & into the coreshould be free government know how to functions of not efficient provide regulations, le satisfactory ave non-core services services to private sectors 8 www.e-asia.org
  • NO Free Lunchwww.e-asia.org PPP for Citizens Service Delivery 4-Jan-12 9
  • Automation in BangladeshCustoms 4-Jan-12 Live Operation Started in 1994 with Dhaka Customs House (DCH) with ASYCUDA Version 2 Chittagong Customs House (CCH) in 1995 Upgraded to y2k version [2.7] in 1999 PPP for Citizens Service Delivery A++(v1.16f) implemented (ICD DCH, CCH, CEPZ, BCH) in 2002 (UnixWare & Oracle 8) Introduction of DTI which covers 60% - 70% of declarations A++ (v1.18d) implemented in 2007(Linux & Oracle 10g) Introduction of Electronic Data Interchange (EDI) at CCH in 2008 (Declarations & Manifests) 10 Roll out to DCH in 2010-11 www.e-asia.org
  • Experiences in Customs:Before Partnership 4-Jan-12 Queuing up for data entry for PPP for Citizens Service Delivery submission of declarations Check cargo manifest manually 11 www.e-asia.org
  • Experiences in Customs:After Partnership 4-Jan-12 Submit declarations & check PPP for Citizens Service Delivery manifest 24/7/365 Online Status Check of Declarations 12 www.e-asia.org
  • Upcoming Outsourcing 4-Jan-12Citizens/Businesses to receive TIN services Certificates & VAT at the Citizens/Businesses Registrations to file electronic doorsteps PPP for Citizens Service Deliverythrough submission tax/VAT returns of online applications 100+ Facilitation Centers across Bangladesh 13 www.e-asia.org
  • Single Window for Customs 4-Jan-12 Carriers CustomsBanks & Financial Brokers &Institutions PPP for Citizens Service Delivery Trade Operators Single WindowOther Customs (ICIS) Port & Airport AuthoritiesAdministrations, International Organizations Other Ministries & Government 14 agencies www.e-asia.org
  • Is it Sustainable in the Long Run? 4-Jan-12 Evaluate the cost and benefits of the existing facilities in relation to governance reform outcomes PPP for Citizens Service Delivery Test of Sustainability of citizen service centers A “need assessment survey” to weigh the value addition of service centers 15 www.e-asia.org
  • Conclusion 4-Jan-12 Quality of services and customer satisfaction would measure the effectiveness and generate demand for such service centers. Long term sustainability of citizen service-centers will depend on the quality of their performance. PPP for Citizens Service Delivery Citizens will pay for the services as long as they are receiving help to their satisfaction. A well thought out and implementable SLA has to be formulated. Government’s ability to manage contracts & coordination are critical ingredients. 16 www.e-asia.org
  • You Thankwww.e-asia.org PPP for Citizens Service Delivery 4-Jan-12 17