Interactive voice response (ivr) services on migration information dr. md. nurul islam


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  • For creating a DTMF IVR system I can recommend Ozeki VoIP SIP SDK. It offers a sample program with source codes on how to develop a Winforms DTMF IVR system:

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Interactive voice response (ivr) services on migration information dr. md. nurul islam

  1. 1. Interactive Voice Response (IVR) services on Migration Information Dr. Md. Nurul Islam Director Bureau of Manpower, Employment and Training Government of the People’s Republic of Bangladesh
  2. 2. Objectives <ul><li>To provide appropriate and necessary information </li></ul><ul><li>To enhance the awareness on safe migration </li></ul><ul><li>- For the aspirant migrant workers for overseas employment. </li></ul>
  3. 3. All Over Bangladesh Coverage of IVR
  4. 4. International Migration <ul><li>Migration takes place as an essential part of the global economy. </li></ul><ul><li>Presently estimated global migrant population is 250 m. </li></ul><ul><li>49% in the total figure constitutes women migrants. </li></ul><ul><li>110 m are labour migrants. </li></ul>
  5. 5. The media of recruitment <ul><li>Bureau of Manpower, Employment and Training (BMET) </li></ul><ul><li>Bangladesh Overseas Employment Services Limited (BOESL) </li></ul><ul><li>Licensed private Recruiting Agents (about 962) </li></ul><ul><li>Individual visa through relatives and friends stationed abroad </li></ul>
  6. 6. Migration Scenario of Bangladesh <ul><li>Overseas Employment officially started in 1976. </li></ul><ul><li>Now migration to 143 countries. </li></ul><ul><li>Migration up to Nov 2011: 5,30 </li></ul><ul><li>Women migration : 6% </li></ul><ul><li>Skilled and Semi skilled migration : 47% </li></ul><ul><li>Remittance : </li></ul><ul><ul><li>US $ 11 b in 2010. </li></ul></ul><ul><ul><li>US $ 11. 1 b in 2011 (nov). </li></ul></ul><ul><ul><li>It is 13% of GDP & 5 times of ODA. </li></ul></ul>
  7. 7. Year wise overseas employment ( 1976 – 2010 )   Year Number Year Number Year Number 1976 6087 1987 74017 1999 268182 1977 15725 1988 68121 2000 222686 1978 22809 1989 101724 2001 188965 1979 24495 1990 103814 2002 225256 1980 30073 1991 147131 2003 254190 1981 55787 1992 188124 2004 272958 1982 62762 1993 244508 2005 252702 1983 59220 1994 186326 2006 381516 1984 56714 1995 187543 2007 8,32,609 1985 77694 1996 211714 2008 8,75,055 1986 68658 1997 231077 2009 4,75,278 1998 267667 2010 3,90,702
  8. 8. Year-wise Remittances (2001 – 2010)   Year Crore Tk. b US $ 2001 11,590.79 2.07 2002 16,484.53 2.85 2003 18,484.53 3.18 2004 21,285.95 3.56 2005 27,304.33 4.25 2006 38,366.56 5.48 2007 45,739.86 6.57 2008 63,109.15 9.01 2009 74,998.00 10.72 2010 76.500.00 11.00
  9. 9. <ul><li>Law : Emigration Ordinance 1982 B. Rules : i) Emigration Rules 2002. ii)     Recruiting agents conduct and license Rules 2002. iii)    Wage Earners` Welfare Fund (WEWF) Rules 2002.   </li></ul>Laws and Rules for Overseas Employment  
  10. 10. Conduct of Recruiting Agent <ul><li>The Recruiting agent is allowed to receive a maximum of Tk. 84,000.00 for male including air ticket, non compliance of which make liable for punitive action, cancellation of license and forfeiture of security deposit, etc.   This figure is Tk. 20,000.00 only for women migrant workers in house keeping trade. Air ticket is provided by the employer. </li></ul><ul><li>  Recruiting Agents need to deposit Tk. 1.6 m to BMET for processing license which is kept as security deposit. This money may be distributed to the claimants for any fraudulence activity detected. </li></ul>
  11. 11. “ Probashi Tothyo Sheba” <ul><li>Features of IVR </li></ul><ul><li>Audio info </li></ul><ul><li>SMS </li></ul><ul><li>Link to Web </li></ul><ul><li>Link to UISC </li></ul>
  12. 12. Probashi Tothyo Sheba <ul><li>IVR - for Four phases of migration </li></ul><ul><li>Pre migration of decision making phase </li></ul><ul><li>Migration Process </li></ul><ul><li>Work at destination countries </li></ul><ul><li>Economic and Social Re-integration </li></ul>
  13. 13. Pre migration of decision making phase <ul><li>Cost and benefit of migration </li></ul><ul><li>Legal channel of migration </li></ul><ul><li>Do’s and don’ts before taking decision for migration </li></ul><ul><li>Sale of land is discouraged </li></ul><ul><li>Loan on high interest is discouraged </li></ul><ul><li>Training on required job is necessary </li></ul><ul><li>Avoid middlemen, contact recruiting agency </li></ul><ul><li>Check papers from BMET </li></ul>
  14. 14. Migration Process <ul><li>Rules and regulations for overseas employment </li></ul><ul><li>Passport </li></ul><ul><li>Employment visa </li></ul><ul><li>Employment -contract </li></ul><ul><li>Registration in the Computer Database Network </li></ul><ul><li>Pre-departure briefing </li></ul><ul><li>Emigration clearance </li></ul><ul><li>Language of the destination country </li></ul><ul><li>Immigration and Custom </li></ul>
  15. 15. Working environment <ul><li>Strike is prohibited in the destination country. If any problem arises, the workers should apply as per procedure of the local laws. </li></ul><ul><li>Change of employer is also restricted. It leads the worker to be illegal. If it is needed to change the work, please do it with the permission of the present employer. </li></ul>
  16. 16. Remittance and financial management <ul><ul><ul><li>Bank Account </li></ul></ul></ul><ul><ul><ul><li>Sending of Remittance </li></ul></ul></ul><ul><ul><ul><li>Risks of using ‘Hundi’ </li></ul></ul></ul><ul><ul><ul><li>Proper utilization of remittance </li></ul></ul></ul>
  17. 17. Recruitment Procedure for Overseas Employment for workers Attestation by Bangladesh Mission Registration in BMET Database Selection of workers Medical Test Obtain Visa from Embassy in Dhaka (If necessary ) Pre-departure Briefing at BMET Emigration Clearance from BMET Departure from Airport Apply for Recruiting Permission (Ministry/BMET) with i) Demand letter ii) Job Contract iii) Visa advice & iv) Power of Attorney Obtain permission from Ministry/BMET For recruiting agency Submission of Job contract for individuals in BMET
  18. 18. A computer database network has been established at district level offices (DEMO) and BMET head quarters with connection at the Ministry, Airport and BAIRA office. The recruiting agencies or employer may use their own computer to recruit from the database. This has created accountability and transparency in the recruitment system and aimed to gradual elimination of the middlemen. Extortion of money and harassment of job seekers reduced . Database Network
  19. 19. Components of Database Network, Internetworking: Arrival and departure information Airport Recruiting Agent: at his office Candidate selection All users around the world Internet: Information Searching Job seeker’s registration Registration District office (DEMO) Ministry Search Information Recruiting permission Permission Head Office Clearance Emigration Clearance Head Office Recruiting agent’s licensing Licensing Head Office Head Office Central Database
  20. 20. Job Seeker Apply for Registration Registration-ID is given, after verification and successfully entered data into BMET Database Registration Procedure <ul><li>Job seeker submits the following papers </li></ul><ul><li>Educational Certificates </li></ul><ul><li>Nationality Certificates </li></ul><ul><li>Special Courses Certificates </li></ul><ul><li>PP size Photograph </li></ul>A job seeker may register his particulars at Dhaka or at own District Office He will get a Registration ID District Employment and Manpower office (DEMO)
  21. 21. Job Seekers Registration Card Registration ID Personal Information Date of birth Address Photograph
  22. 22. Sample Emigration Clearance Card Bar coded clearance ID Personal Information Registration ID Passport Information Employee address Photograph
  23. 23. <ul><li>Biometric Impression (Finger print) in registration (Dhaka and Chittagong). </li></ul><ul><li>Smart card (With Computer Chips). </li></ul><ul><li>Auto generation of Embarkation Card at airport. </li></ul><ul><li>On line Registration. </li></ul>Features of Database Network
  24. 24. <ul><li>Gender issues addressed </li></ul><ul><li>Specific info for women workers </li></ul><ul><li>Safety </li></ul><ul><li>Training </li></ul>Special Feature of IVR
  25. 25. <ul><li>Introduction of Call Center </li></ul><ul><li>Web-based mobile connection </li></ul><ul><li>Creation of network of the IVR users </li></ul><ul><li>SMS network </li></ul><ul><li>Country specific info </li></ul>Future Plan of development in IVR
  26. 26. Benefits and Results Regulation IVR Authentic Info Good Governance Awareness Lower Migration Cost Safe and successful migration
  27. 27. Win – Win – Win situation Employer – Migrant – Government Beneficiaries
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