Department of Labour, Government of Maharashtra                 “Mahashramm”Empowerment through Inclusion, Efficiency thro...
Agenda   Overview of the Mahashramm       Project Components   Mahashramm: Project Benefits   Mahashramm: USPs & Future   ...
Project Components                         Labour                                        Departmental                     ...
Financial Inclusion in Mahashramm: Scope & Scale             Out of Mahashramm Scope             In Mahashramm Scope      ...
Financial Inclusion Process: Data Collection & De-duplication                                  Awareness                  ...
Issuance of Labour Cards              Salient Features                                 eindia.eletsonline.com
Financial Inclusion: Interactive & Operational                                                 eindia.eletsonline.com
Bank Account Opening: ProcessThe Bank InterfaceBank account opening for all laborSecure Payment gateways, integration wi...
Bank Account Opening to Smart Card Distribution                                     Financial Inclusion Server (Intermedia...
Bank Account Opening: Detailed Process Architecture                                                      eindia.eletsonlin...
Biometric Authentication: Salient Features   De-duplication technology   Secure Attendance Recording (if required)   Inter...
Mahashramm’s Benefits: Transforming the lives of the Labour Force                                                         ...
Project Components                         Labour                                        Departmental                     ...
Departmental Automation: The Labour Management System (LMS)                                                              e...
Departmental Automation: A Comprehensive Exercise     Meeting with the              • Setting up the                   • D...
Business Process Reengineering: Scientific and Comprehensive                                BPR                           ...
Robust Technical Implementation                                  Field offices                                  eindia.ele...
Project Components                         Labour                                        Departmental                     ...
Mahashramm e-Services (Government to Business): Highlights        All interaction with the industries, trade unions and   ...
Mahashramm Portal: An OverviewDepartment  Wings                                                      Department           ...
Mahashramm Portal: Acts Information                                      List of Acts                                     ...
Mahashramm Portal: e-Service Process Detail                           Process                            Flow             ...
Mahashramm Portal: Online Forms                                Online Forms (LMS Application)                   List of Av...
Mahashramm Portal: Online Payment (GRAS Payment Gateway)                           List of Available Act                  ...
Mahashramm’s Benefits: Streamlining Government toBusiness Interactions             Comparison: Before & After Mahashramm  ...
Project Components                         Labour                                        Departmental                     ...
The Banking Correspondent Network: A Crucial Link                            Highlights Financial Inclusion Services to c...
Mahashramm’s Benefits        Services                    Mechanism                              Benefits          Online  ...
Mahashramm’s Benefits        Services                 Mechanism                         Benefits                          ...
Mahashramm’s Benefits      Web based Grievance redressal mechanism with tracking number      Online filing of complaints w...
Appreciations                “The project is superlative in its innovation and reach for both labour and industries. It is...
In Summary: USPs for Mahashramm              The solution will set a benchmark not only for the              country but t...
Mahashramm’s Vision for the Future                                     eindia.eletsonline.com
Thank You                   34            eindia.eletsonline.com
Upcoming SlideShare
Loading in...5
×

ICT Leaders Conclave- Bridging Global Ideas in Local Perspective- Dr Kavita Gupta, Government of Maharashtra

4,640

Published on

Published in: Economy & Finance, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
4,640
On Slideshare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Transcript of "ICT Leaders Conclave- Bridging Global Ideas in Local Perspective- Dr Kavita Gupta, Government of Maharashtra"

  1. 1. Department of Labour, Government of Maharashtra “Mahashramm”Empowerment through Inclusion, Efficiency through Automation Dr. Kavita Gupta Principal Secretary, Industry, Energy and (Labour) Department Government of Maharashtra eindia.eletsonline.com
  2. 2. Agenda Overview of the Mahashramm Project Components Mahashramm: Project Benefits Mahashramm: USPs & Future Vision 2 eindia.eletsonline.com
  3. 3. Project Components Labour Departmental Registration & Automation & Financial Computerization Inclusion Mahashramm to Creation of a provide network of e-services to 24000 Business businesses Correspondents eindia.eletsonline.com
  4. 4. Financial Inclusion in Mahashramm: Scope & Scale Out of Mahashramm Scope In Mahashramm Scope eindia.eletsonline.com
  5. 5. Financial Inclusion Process: Data Collection & De-duplication Awareness Data Transfer • Block level • Textual information • Panchayat Level • Photo Capture • Objectives and • Data transferred to • Village level benefits of project • Biometric data capture central data center via • Municipal level • Data collection process • Data Validation back office processing Data Collection Planning & Validation eindia.eletsonline.com
  6. 6. Issuance of Labour Cards Salient Features eindia.eletsonline.com
  7. 7. Financial Inclusion: Interactive & Operational eindia.eletsonline.com
  8. 8. Bank Account Opening: ProcessThe Bank InterfaceBank account opening for all laborSecure Payment gateways, integration with banksPayment of wages, ESI, PF etc. integrated into web portal; simultaneously to actual payments into bank accounts, ESI accounts, PF accountsMIS reports and automatic alerts regarding payments Verification & Account Opening Report • TSP collects • Bank representative information on Bank submits all forms of a opening form (KYC • Bank representative particular • Bank Opens Account norms) witnesses the block/village/municipa • Bank Informs • TSP fills information process onsite and lity to the bank Account holders of provides receipt to Account Information each beneficiary Form Submission Data Collection at Bank eindia.eletsonline.com
  9. 9. Bank Account Opening to Smart Card Distribution Financial Inclusion Server (Intermediate Server) Centralized Data Centre & Card Printing eindia.eletsonline.com
  10. 10. Bank Account Opening: Detailed Process Architecture eindia.eletsonline.com
  11. 11. Biometric Authentication: Salient Features De-duplication technology Secure Attendance Recording (if required) Inter-operability between govt. systems including UID eindia.eletsonline.com
  12. 12. Mahashramm’s Benefits: Transforming the lives of the Labour Force Outcomes Comparison: Before & After Mahashramm  Proper payment of wages as per Minimum Wages Act and other Acts Laborer can verify wages reported as paid Laborer can verify bonus, leave payments etc. reported as paid  Consolidated & accurate information of labour accounts in all allied aspects such as insurance, ESI,PF etc.  Better cash management & availability of credit facility through bank account  Grievance redressal easier, online complaints window interface with the labor department eindia.eletsonline.com
  13. 13. Project Components Labour Departmental Registration & Automation & Financial Computerization Inclusion Mahashramm to Creation of a provide network of e-services to 24000 Business businesses Correspondents eindia.eletsonline.com
  14. 14. Departmental Automation: The Labour Management System (LMS) eindia.eletsonline.com
  15. 15. Departmental Automation: A Comprehensive Exercise Meeting with the • Setting up the • Detailed Requirements • Limited deployment to stakeholders – Industries Department’s vision as per • Software Development the pilot district (Thane), and Unions for : inputs in the VOC Best Practices (SDLC) selected for best cross- Identifying the pain areas • Identification of followed functional representation Capturing stakeholder redundant steps in • Multiple Rounds of User • Feedback collected expectations processes Acceptance Testing periodically and regularly • Inclusion of technology – e • Service delivery time • User Training during the period of the enablement • Guidance on • Non-functional testing Pilot • Organizational processes • Pilot Site inspections/visits restructuring as required • Intervention by senior Department • Identification and fixing of • Information officials, including the sources of errors availability • Performance monitoring Principal Secretary Communication of and escalation department constraints mechanisms Finalization of action (MIS, Dashboards etc) items • Reduction in the overall average time, transparency and effectiveness of the service delivery eindia.eletsonline.com
  16. 16. Business Process Reengineering: Scientific and Comprehensive BPR 6 Sigma Old New eindia.eletsonline.com
  17. 17. Robust Technical Implementation Field offices eindia.eletsonline.com
  18. 18. Project Components Labour Departmental Registration & Automation & Financial Computerization Inclusion Mahashramm to Creation of a provide network of e-services to 24000 Business businesses Correspondents eindia.eletsonline.com
  19. 19. Mahashramm e-Services (Government to Business): Highlights All interaction with the industries, trade unions and establishments made online Provision of online registrations, returns, applications, NOCs, complaints etc. Back end departmental computerization and workflow automation to align with external e-Services Computerization of department administrative, accounts and human resource functions Project Pilot conducted in Thane District in Phase 1 eindia.eletsonline.com
  20. 20. Mahashramm Portal: An OverviewDepartment Wings Department Services Citizen Services & Information eindia.eletsonline.com
  21. 21. Mahashramm Portal: Acts Information List of Acts eindia.eletsonline.com
  22. 22. Mahashramm Portal: e-Service Process Detail Process Flow Process Description Prerequisites eindia.eletsonline.com
  23. 23. Mahashramm Portal: Online Forms Online Forms (LMS Application) List of Available Act Forms Departments in Labour eindia.eletsonline.com
  24. 24. Mahashramm Portal: Online Payment (GRAS Payment Gateway) List of Available Act Forms Highlights Channels Banks Available  Online Challan Generation  Net Banking  Bank of Baroda  Integration with the Labour Management  Debit Card Payment  State Bank of India System  Credit Card Payment  Union Bank  MIS Reports by Payment Type  Demand Draft  Indian Overseas Bank  Punjab National Bank  IDBI Bank  Indian Bank eindia.eletsonline.com
  25. 25. Mahashramm’s Benefits: Streamlining Government toBusiness Interactions Comparison: Before & After Mahashramm Outcomes  Reduced overheads for providing information  Online registrations & renewal of licenses  Proper and systematic book keeping  Ease in obtaining NOCs Time Taken  Availability of information on skilled/unskilled labour, skill sets, available labour and their skill sets  Reduced stress of inspections due to Automated information flow on  Payment of wages, Contract Labour, migrant labour  Enhanced industrial safety, and efficient boiler inspection eindia.eletsonline.com
  26. 26. Project Components Labour Departmental Registration & Automation & Financial Computerization Inclusion Mahashramm to Creation of a provide network of e-services to 24000 Business businesses Correspondents eindia.eletsonline.com
  27. 27. The Banking Correspondent Network: A Crucial Link Highlights Financial Inclusion Services to cover all 19 million labourers in the state Banking Correspondent (BC) Network to support the rollout of Financial Inclusion with the help of handheld devices Wage withdrawal, Cash Deposit, Balance Enquiry services enabled through the handheld devices No BC farther than 2 KM from any labour site in the state enable ease of transactions for the labour force A network of approximately 24,000 BCs is being created in partnership with Banks from the public and the private sectors Block Level Coordinators (BLCs) for supervision of BC operations eindia.eletsonline.com
  28. 28. Mahashramm’s Benefits Services Mechanism Benefits Online •Online forms  Ease of application ``Licenses, Per •Payment gateway  Status Check functionality •Preparation of Backend software mits, Applicatio application for the department  Transparent system ns • Citizen charter and automatic alerts  Defined service levels  Ease of filing returns •Return format available on the website  Removal of inspection by Online Returns •Prescribed format filled and the labour officer uploaded directly •Minimal fees charged for filing  Reduced overheads for returns providing information •Format available on the website  Proper and systematic book Electronic •Records to be maintained by the keeping employers in the prescribed format Records  Reduced overheads for providing information eindia.eletsonline.com
  29. 29. Mahashramm’s Benefits Services Mechanism Benefits  Ease in searching of workers Creation of • Registration of labourers and workers with the department with required skill sets Labor  Identification and imparting Database • Skill wise classification of the workers and labourers of training needs  Easy and transparent • Online interface to address Grievance grievances to the Labour method for communicating Department grievances for both laborers Mechanism • Backend mechanism for speedy and employers resolution  Status monitoring eindia.eletsonline.com
  30. 30. Mahashramm’s Benefits Web based Grievance redressal mechanism with tracking number Online filing of complaints with sophisticated backend routing to the officer concerned Forwarding of complaints to respective departments, shops & establishments with defined SLAs The Labourer can view his payments, ESI, PF etc. on the web eindia.eletsonline.com
  31. 31. Appreciations “The project is superlative in its innovation and reach for both labour and industries. It is by far the best thing that could have happened for the benefit of labour and creating the right environment for industries vis-à-vis their interface with Labour Department‟” Bhai Jagtap, Genereal Secretary, Bhartiya Kamgar Karmchari Mahasangh Showcased as one of the good practices under ‘New Technologies available to Labour administration and labour inspection’ in the 100th Session of International Labour Conference, 2011 at International Labor office, Geneva “In the Indian State of Maharashtra, the Labour Department is partnering with an Indian IT services firm and local banks to create a novel labour management system (LMS). This web-based system is designed to improve several services for employers and workers, including more efficient license applications and renewals” – International Labor Organisation, Geneva “This is a very innovative innovation by the Labour Department. It creates a huge amount of transparency in interface with the Labour Dept. It will facilitate industry in Maharashtra to engage and seek answers to their issues - A great example of creative thought and flawless execution. Well done to the team on my behalf. It is indeed very well received by the industry in Maharashtra” - Ms. Leena Nair, Chairperson, Maharashtra State Council, President, Western Region, CII and Vice President HR, South Asia, Unilever Ltd. “The „Mahashramm‟ portal is not only a one stop destination for all the information about the labour laws and services offered by Labor department but also provides a wide array of online services to the businesses, trade unions and labor in a very intuitive manner. The electronic interface will make the transactions between the department and the businesses hassle free and will bring down the cost of compliance for the businesses” - Mr. Sushil Jiwarajka, Chairman, FICCI Western Regional Council 31 eindia.eletsonline.com
  32. 32. In Summary: USPs for Mahashramm The solution will set a benchmark not only for the country but the world to follow The solution is already hailed by ILO as a visionary step towards ensuring Labor right especially in the unorganized sector By streamlining the process of registrations & renewals, the solution is expected to bring in a lot of convenience to the businesses and projects, positioning the State as investor friendly Bring in efficiency, transparency & accountability in the functioning of the department eindia.eletsonline.com
  33. 33. Mahashramm’s Vision for the Future eindia.eletsonline.com
  34. 34. Thank You 34 eindia.eletsonline.com

×