Attique Ahmad  Account Manager ERP, PITC, Pakistan
Knowledge management is a field that cropped up with rapid practical scholarly strength for management. It only achieved m...
KM is a multidisciplinary domain of internet with origins in philosophy, economics, organization theory, information syste...
<ul><li>Knowledge is created in the minds of people </li></ul><ul><li>Knowledge can be captured, put on paper, entered int...
www.e-asia.org
<ul><li>Provides the overall strategy to manage the e-content </li></ul><ul><li>Provisioning organizational tools and tech...
<ul><li>Conducive to enhance government’s competence </li></ul><ul><li>Raise government’s service quality </li></ul><ul><l...
www.e-asia.org KM Framework for Government
<ul><li>Cyber Risks </li></ul><ul><li>Shift to market oriented, knowledge-based public services, and the continued pressur...
<ul><li>Employment of KM allows standardization and automation of citizen services and support processes, as well as intro...
Overall KM has to be considered an important building block in the improvement of public services and successful realizati...
Questions Reach Me E-Mail: attique@pepco.gov.pk Skype:  attique.ahmad1 www.e-asia.org
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Government roles in knowledge management attique ahmad, account manager erp, pitc, pakistan

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Government roles in knowledge management attique ahmad, account manager erp, pitc, pakistan

  1. 1. Attique Ahmad Account Manager ERP, PITC, Pakistan
  2. 2. Knowledge management is a field that cropped up with rapid practical scholarly strength for management. It only achieved management 'buzzword' status in the era of 80’s, and was in common use by human resource managers by 1997 (Benson, 1997). Within this very short period, virtually every executive was portraying their most important responsibility as leveraging organizational knowledge. www.e-asia.org
  3. 3. KM is a multidisciplinary domain of internet with origins in philosophy, economics, organization theory, information systems, marketing, management strategy, innovation research & organizational learning. Elements of these disciplines have been brought together to result in a management philosophy & set of tools & processes founded on four basic tenets :- www.e-asia.org
  4. 4. <ul><li>Knowledge is created in the minds of people </li></ul><ul><li>Knowledge can be captured, put on paper, entered into a computer system, put to work, or simply remembered. </li></ul><ul><li>Knowledge is classified, combined, modified & recognized. Technology makes it easier to recapture knowledge by making it possible to search using key words or phrases </li></ul><ul><li>Knowledge is shared, as it is shared, it is recycled, modified & enlarged </li></ul>www.e-asia.org
  5. 5. www.e-asia.org
  6. 6. <ul><li>Provides the overall strategy to manage the e-content </li></ul><ul><li>Provisioning organizational tools and techniques through knowledge </li></ul><ul><li>Monitoring up-datedness of knowledge contents </li></ul><ul><li>Making knowledge available to the citizens </li></ul>www.e-asia.org
  7. 7. <ul><li>Conducive to enhance government’s competence </li></ul><ul><li>Raise government’s service quality </li></ul><ul><li>Promote healthy development of e-government. </li></ul>www.e-asia.org
  8. 8. www.e-asia.org KM Framework for Government
  9. 9. <ul><li>Cyber Risks </li></ul><ul><li>Shift to market oriented, knowledge-based public services, and the continued pressures for privatization of many Government services. </li></ul><ul><li>Dynamism in science and technology and the blending of the two </li></ul><ul><li>A continuing demand that governments do more with less, and for greater accountability for the actions of government. This global trend is driving a movement for improving the performance of governments. </li></ul>www.e-asia.org
  10. 10. <ul><li>Employment of KM allows standardization and automation of citizen services and support processes, as well as introduction of citizen-centric front office delivery model in public sector institutions. It could bring the following benefits: </li></ul><ul><li>Improved and more consistent public service quality </li></ul><ul><li>More accessible services, aligned with citizen preferences </li></ul><ul><li>More effective and efficient citizen service process </li></ul>www.e-asia.org
  11. 11. Overall KM has to be considered an important building block in the improvement of public services and successful realization of e-government initiatives in the government institutions. There is also a need of change management; individual change of mind-set and governmental change to keep pace with the global changes to gain and sustain a competitive edge; www.e-asia.org
  12. 12. Questions Reach Me E-Mail: attique@pepco.gov.pk Skype: attique.ahmad1 www.e-asia.org

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