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e-Uttar Pradesh 2013 - Best Practices in e-Governance - Subrata Das, Director –India & Srilanka , Government Business – SAP

e-Uttar Pradesh 2013 - Best Practices in e-Governance - Subrata Das, Director –India & Srilanka , Government Business – SAP



e-Uttar Pradesh 2013 - Best Practices in e-Governance - Subrata Das, Director –India & Srilanka , Government Business – SAP

e-Uttar Pradesh 2013 - Best Practices in e-Governance - Subrata Das, Director –India & Srilanka , Government Business – SAP



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  • SAP Urban Matters is SAP’s strategy for city, urban and state government. It encompasses our vision for helping governments address the big challenges faced in our urban world and it fundamentally tackles how SAP improves the lives of citizen’s, how we help govt be best run and how this makes a difference to achieving a better run world. SAP Urban Matters is about SAP, you our valued customers and our broader ecosystem, innovating together to inspire, create and deliver real value in our cities and urban settlements.
  • Urbangovt runs better with SAP, we support many of the fundamental areas upon which cities become best run, most competitive and great places to live, work and play.SAP helps governments to do the basics for good govt well, we help improve safety & security, our solutions for higher education and research ensures creativity, talent and innovation flourish. Our solutions for managing waste, the environment and recycling keeps cities green, clean and sustainable. SAP supports public and private utilities to they manage the complete energy lifecycle. SAP helps manage urban infrastructures so that assets, building, equipment, critical infrastructure is optimised, well run, efficient and available.SAP helps healthcare providers to deliver a more healthy, well cared for high quality health service. SAP helps urban transport to run on time, more efficiently with optimised services and better information to commuters. SAP improves the administration of taxes and collection of revenue so that the city has long term financial sustainability, is fairer and delivers funding programmes to the right places at the right time.SAP helps health & human services deliver a healthier population and provides support to those in greatest need.
  • “Run Better” for SAP in the public sector involves the following areas:Run better - Deliver responsive services and improve organizational performanceCollaborate better - Enhance interagency information and resource sharingDecide better - Monitor performance to inform decisions for mission successAdapt better - Increase transparency to adjust for changing resource needsOperate better - Improve fiscal condition through a holistic government viewLet’s start by discussing what “run better” means for a public sector organization in today’s marketplace. Here you see some of the key performance indicators (KPIs) that public sector organizations track and how they measure their results. “Best-run” public sector organizations are those that perform well across a variety of metrics, including many of these here. The industry is marked by citizen demands for transparency and accountability while governments face increased budgetary pressures.  “Running better” can mean different things to different people. One way is to increase tax and revenue compliance. This not only helps you operate efficiently but provides resources to provide services to citizens, from social benefits to emergency response.  These are just a few KPIs we’ve heard about from customers, partners, and market influencers like yourselves. What other KPIs do you see as critical in this industry?Municipality of Tampico Increased percentage of citizen requests addressed within 48 hoursIncreased number of citizen requests received and handled by 300%Created a single point of entry for citizens’ requests (down from many)Improved cross-department cooperation in fulfilling citizens’ requests, transparency, and process integrationHampshire Constabulary, United Kingdom Accurate data recording to proactively manage officer performance increased detection rate to 25.5%Ability to measure operational performance by various parameters – crime type, OCU, neighborhood, individual officer Increased insight into trends in crime types enabled more effective planning of resourcesState of Florida Department of Tax and RevenueIncreased delinquency collections and achieved net revenue gain of US$1.2 billion in 10 years, ROI: 1,100 %Saved $108 million in admin costsIncreased voluntary compliance by10.7%Supporting more than 50 tax types in one systemIntroduced new tax type UIT in less than 12 monthsEmpresa Municipal de Transportes de MadridIncreased number of buses available at 6 a.m. by 10%Increased repair cycle time by 5% to 80% and repair shop productivity by 30%Reduced repair request response time
  • Our vision for urban govt means they do the fundamentals right for being best run, good governance. They engage their communities and open up govt. They empower their officials so they are closer to their customers and more productive. So they can deliver innovative, streamlined and effective services. So they keep their communities safe, secure and resilient.
  • Our vision for urban govt means they do the fundamentals right for being best run, good governance. They engage their communities and open up govt. They empower their officials so they are closer to their customers and more productive. So they can deliver innovative, streamlined and effective services. So they keep their communities safe, secure and resilient.
  • The objective of this slide is to show that SAP understands the customer’s industry, challenges, and opportunities, open the discussion by asking key questions, to mention what SAP hears from their customers.Note: Sales of smart city-related technology may rise to $57 billion in 2014 from $34 billion last year, according to researcher IDC in Framingham, Massachusetts. „Welcome! Today I would like to talk about SAP Real-time Situational Awareness For Public Sector. What we at SAP hear from our Public Sector customers at local, national and global level is that more investment, effort and strategy is focused around fast risk & threat identification, mitigation and neutralization. Being able to sense and predict threats and risks instantly once they occur, means you are able to make better decisions and act faster in an occurrence of fires, floods, flu pandemic, hurricanes, oil spill, and terrorism. Our vision is that real time situational awareness will imply more lives saved, more threats mitigated, and less harm & damage caused. Real time situational awareness for us means that organisationally and individually better decisions are taken as a clearer, well informed and current picture is present. SAP Real-time Situational Awareness provides the ability to understand the complete security context through the fusion of various data sources with in-memory innovations from SAP such as HANA and Sybase ESP for better real-time monitoring and analysis. Our in-memory technology is supplemented with a proven mobile infrastructure to deliver secure, context & role based information on any device. It enables staff to access relevant and current data on the move, anywhere & anytime.
  • This is an example of the fragmentation of an emergency response scenario with the involvement of multiple agencies and disconnection and silos of agencies, open source, databases, devices and people. Real-time situational awareness is blurred through both data access issues and inability to provide instant contextual information on the move. In such a situation we are not able toSense threats, critical events or anomalies in real time as situational awareness is obscured by high volume of data, much of it irrelevant, or data is simply not accessible in real time due to quality, format or access issues. Correlate various information pieces we have e.g. to locate a threat and put it on a map. Predict in real time future evolvements & critical events and provide this prediction as contextuel information to users based on historic information tucked away in a diverse range of data sources.Alert staff in real time based on defined patterns to detect and mitigate critical situations in the moment they occur Rapidly analyze to obtain up-to-the-minute information about targets, indicators, resources, and management information based on roles, context, and operational focusSearch & discover by self service access across multiple data pots and agencies. Visualize real time situational data such as current deployment status on personalized dashboards including what-if analysis capabilities andPush data in real-time through mobile devices to provide instant actionable intelligence to mitigate a threat or risk.
  • * http://www.cbc.ca/news/canada/story/2012/02/14/cn-rail-derailment-illinois.html?cmp=rss** (Green Paper of the Victorian Government, 2011)
  • Our 5X5 strategy simplifies our approach and strategy for Urban Government.5 Key pillars and 5 market technology categories, the X means using existing and new industry scenarios to address more of the city govt challenges. Good governance – doing the fundamentals/basics really well.User Empowerment – Liberating officials so they are closer to their customers, make better decisions, can do their job on the move out from behind their desks. They have the tools they need to do their job even better.Community Engagement – Delivering open govt and govt that connects directly to individuals and that listens, earns trust.Urban Resilience – Keeping people safe, secure. Ensuring communities, economies & govt can recover from disasters and other crises.5 markets – Analytics, Applications, Mobile, Cloud & TDB.Bring these 5 govt pillars together with 5 markets means SAP can address a broader range of urban govt needs, we can innovate around urban scenarios which require key elements of the 5 technology markets and which address specific govt categories of challenge across all actors. Politicians, executives, officials, citizens, businesses and service providers.

e-Uttar Pradesh 2013 - Best Practices in e-Governance - Subrata Das, Director –India & Srilanka , Government Business – SAP e-Uttar Pradesh 2013 - Best Practices in e-Governance - Subrata Das, Director –India & Srilanka , Government Business – SAP Presentation Transcript

  • Evolving Best Practices in Government: Better Lives, Best Run Governments Subrata Das Industry Director, Public Services November 29th, 2013
  • Inclusion, Accessibility, Responsiveness, Accountability are the Public Value Drivers Public Administration Health & Social Services Public Safety & Security Education & Research Urban Transportation Waste, Environment & Recycling Tax & Revenue Healthcare Public Utilities Urban Infrastructure © 2012 SAP AG. All rights reserved. 2
  • The Issues being faced in Governance…… Fiscal Pressures Accountability & Transparency Security Concerns Increased Regulatory compliance Complex process integration and efficiency Revenue growth percent, cost reduction percent Rising Citizen Demands © 2012 SAP AG. All rights reserved. 3
  • Emerging Vision for Best Run Government Good Government Empowered Officials Engaged Communities Innovative Services © 2012 SAP AG. All rights reserved. Safer & More Secure 4
  • Emerging Vision for Best Run Government Cloud Engaged Communities Safer & More Secure Mobility Big Data © 2012 SAP AG. All rights reserved. 5
  • Cloud © 2012 SAP AG. All rights reserved. 6
  • Cloud Value Proposition and emerging best practices Reduction in Spending – central pool of shared resources, free up budgets for other priority sectors Address Technology Obsolescence – the onus is on the provider Agility – in procurement, provisioning SLAs that Ensure High Availability Data Handling Guideline Security Best Practice s –ISO 27001 and SAS 70 Regular Thirdparty Assessments Migration handling capability and integration experience Adherence to local regulatory compliance requirements Strong Service and Support team Carrier neutrality to support multiple network providers Accurately track and bill consumption Refocus on Core Competencies © 2012 SAP AG. All rights reserved. 7
  • Example of a Cloud Application– Social Media Analytics SAP Social Media Analytics by NetBase Acquire Social Media Identify Inquiries and Issues Social Media Listening © 2012 SAP AG. All rights reserved. SAP Social Customer Engagement OnDemand Route by Skill & Need Gather Insight on Citizen Leverage Social with CRM Data Research Response w/ Collaboration Provide Response to Citizen Insights and Collaboration 8
  • Big Data © 2012 SAP AG. All rights reserved. 9
  • Are you able to sense – predict & act in real, real time for public safety & security? © 2012 SAP AG. All rights reserved. 10
  • Real-time situational awareness for Public Security agencies to obtain up-to-the-minute actionable insight Different Agencies & Departments Sense Predict Act … Control Center Open Source Field Command Units Victims, Witnesses, Communities Diverse sources, such as live feeds with voluminous data real time data, relevant and easy to use, on device for on the move … Incident / Emergency / Event © 2012 SAP AG. All rights reserved. 11
  • Benefits… Business benefits 1. Prompt emergency response and early warning can save lives and property losses * 2. The package leverages smart-phone devices for emergency response and disaster management. Access to the right information, in the right form, at the right time 3. Allow agencies to keep their legacy systems. Load, transform, share and centralize their data into HANA. 4. Integrated disaster information network. Responding to the pressures of cities to become Smart . Manage and coordinate complex systems of information sources Measurable success • Track resource utilization in disaster events • View new incidents in real-time powered by HANA, Event Insight and SUP technology – cutting response time • View updates to existing incidents in real-time • Measure incident impact in various regions by looking back at past incidents • Identify close emergency response locations close to incidents (Example Fire stations or Police stations) • Device collaboration for decision makers to simultaneously measure the extend of the damage and speed relief efforts • Manage incident state (Example change state of a fire or burglary from Open to Close) 5. Data insight with geobase services to identify resources forrights reserved. base on location. assistance © 2012 SAP AG. All 12
  • Architecture and Solution Scope © 2012 SAP AG. All rights reserved. 13
  • Big Data computing for the public services Public security use cases Opportunity for the Government Big Data enabled innovation/ SAP HANA use cases Disaster preparedness solution Accelerate data analysis for any operational readiness scenario, including disaster response and humanitarian assistance Improve time to capture of cyber perpetrators Cyber intelligence Dynamic public safety analytics Allow for more dynamic organizational response to activity on the street Effective event tracking Collect, filter, manage, aggregate, and border control propagate, and publish business events in real time © 2012 SAP AG. All rights reserved. 14
  • Mobility © 2012 SAP AG. All rights reserved. 15
  • Pune Municipal Corp - Tree Census © 2012 SAP AG. All rights reserved. 16
  • Mobility for the public services Opportunities for the Government Service Public Administration • Enable easier • and convenient citizen selfservices • Increase productivity and respond faster to citizens requests for services • Allow case workers to spend more time in mission-critical work in the field • Receive subsidies and benefits on mobile devices Keep control of mission-critical workflow while traveling or out of the office Mobilize employee and manager selfservices Have executivelevel oversight of financial and management status © 2012 SAP AG. All rights reserved. Tax and Revenue Management • Enable taxpayer to inquire about tax-related information anytime, anywhere Postal • Allow the mailman to collect data (including signatures), print receipts, optimize • Allow tax agency routes, and to send adjust if electronic tax bill required to taxpayer’s mobile devices, • Enable citizens saving cost and to pay tolls improving from mobile sustainability devices Public Security • Enable rapid citizen reporting of suspicious activities • Deploy law enforcement resources more effectively • Improve emergency preparedness and enable better responses to disasters • Have rapid access to intelligence 17
  • Thank You! Subrata.das@sap.com
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