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e-Governance Initiatives in Gujarat- Diverse Perspectives- Manoj Agarwal, State Crime Records Bureau, Gujarat

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  • 1. eindia.eletsonline.com
  • 2. eindia.eletsonline.com HD-IITS Vision To create a dynamic, world-class model police organization by providing innovative IT solutions that would not only facilitate law enforcement for community safety but would also aim to build crime and criminal information database for effective crime control and deliver quality citizen centric services in a proactive and efficient manner To create a dynamic, world-class model police organization by providing innovative IT solutions that would not only facilitate law enforcement for community safety but would also aim to build crime and criminal information database for effective crime control and deliver quality citizen centric services in a proactive and efficient manner To create a dynamic, world-class model police organization by providing innovative IT solutions that would not only facilitate law enforcement for community safety but would also aim to build crime and criminal information database for effective crime control and deliver quality citizen centric services in a proactive and efficient manner
  • 3. eindia.eletsonline.com HD-IITS Coverage Home Department (GoG) FSL GSPHC Home Guards & Civil Defense Police Department Sainik Welfare Prohibition & Excise Vigilance Commission Director General of Police CID IB CID Crime & Railways Range Traffic SRP Groups Commissioner Office Admin TrainingCommunication SCRB SP Office Sub Division Circle Police Station Sector Zone Division Police Station Motor Transport Wireless State Control Room ACB Traffic Police Head Quarter Police Head Quarter
  • 4. eindia.eletsonline.com HD-IITS Coverage Police Stations: 500 + Verticalconnectivity Covers: Around 70,000 of police personnel, 30,000 of honorary staff & 5,000 of administrative staff in 1000+ Offices DGP Office & District HQ: 62 Home Guards & CDO: 45 Forensic: 6 Prohibition: 129 Prison: 31 ACB: 31 Sainik Kalyan Board: 6 Vigilance: 1 Home Depar tment DGP/ SCRB/ HODs District Police Offices/ HODs District Offices Police Stations/ Other HODs Unit Offices eindia.eletsonline.com
  • 5. eindia.eletsonline.com HD-IITS Concept & Overview
  • 6. eindia.eletsonline.com Scope of HD-IITS Requirement Analysis, Process Re-engineering, Design, Development and User Acceptance Data Digitization of past Police Records Training of 15,000 personnel and 300 Trainers Hand-Holding at 1000 offices for 6 months by 300 people shared Post Implementation Operation & Support for 48 months Project Warranty Support of 1 year from date of Go-Live
  • 7. eindia.eletsonline.com Salient Features  Centralized Crime and Criminal Database for all agencies of Home Department  Exhaustive criminal search using body parameters and or biometric images  Complete case tracking feature from FIR Creation till Charge-Sheet or Final Report  Detailed MIS including Trend Analysis based on the type of crime, method of crime (modus operandi) and area of crime  Standardization and uniformity of Processes across all Offices
  • 8. eindia.eletsonline.com E-Complaint Process Intimation to PSO in Inbox Verification/Scrutiny of Complaint through Prima Facie Investigation Submit the application Acknowledgement to the Citizen with Unique Token No. for Status Tracking Generation of Unique Token No. for application Citizen Registers Online Complaint from Home Department Portal Complaint Copy with Unique Token No. Police Station Automatic Flow to Concern Police Station as per the place of occurrence If found False If found True Register the Complaint Take sign of complainant on copy by visiting the place Status Tracking of Investigation through Portal Close the Complaint
  • 9. eindia.eletsonline.com Case Registration Investigation Processes •Accused/Victim/Witness/ •Complainants/Deceased/Panc h •Modus Operandi •Property Details •FSL Complainant Assign IO IIF-2 IIF-4 Arrest / Bail / Remand / Lock Up Chargesheet Final Report IIF-5 •Conviction •Acquittal Case Prosecution Bio MetricsIIF-3 IIF-1 IIF-5 IIF-6 Police Station •Event Info. •Person Info. •Modus Operandi •Heads of Crime •Bio-Metrics •Criminal Profile •Organization Info. •Crime Patterns •Motives of Crime •Case Summary Crime & Criminal Information Database Crime Board NCRB Reports Crime Registers Crime Review Criminal Profile Crime in INDIA Case Profile Person Search Bio-Metric Search Daily Reports Graphical Reports MIS / Reports / Dashboard Police Station Module – An Overview
  • 10. eindia.eletsonline.com Investigation Interpol, CBI Fake Currency Cell Cyber Crime Cell Narcotics cell Women Cell Missing Women & Children Cell Economic Offence Cell Criminal Intelligence Crime & Criminal Information database CourtVigilance Commission Anti-corruption Bureau Prisons Forensic Science Events Criminals Organizations Intelligence Engines FIR  Matching event queries  Matching Personnel queries  Criminal-Event-Organization links queries  Rules insertion and tolerance level setting …  Event details  Criminal details and crime pattern matching  Various organization details  Locations, Availability and Accessibility information  Common denominator identifier  Co-related crimes and motives … Centralize Crime & Criminal Repository
  • 11. eindia.eletsonline.com Administrative Module HDIITS Core ( Workflow ) Centralized Database EIS (Creation / Updation of Employee data) MIS & Reports Employee Joins Assigned position and role Initial Training Enter Exit Office Procedures & Use of Self Services Employee Review Cessation of Service (Retirement, Resignation)Retirement Benefits Organization Expenditure Reimbursements Leave Management Assistance & Loans Welfare Fund Deputation & Transfer Request Loans & Advance Annual Declarations of Assets & Income Grievance Voluntary Retirement & Resignation GPF / CPF Withdrawal NoC Employee Self Service Service Book Employee Training Retirement Benefits E-Profile Post Allocation Payroll Quarter & Inventory Performance Appraisal & Promotion Cessation of Service Recruitment Reimbursement Bill Processing Transfer & Deputation Vigilance Proceedings Organization Structure Employee Review Vacancy Roster Register & Gradation List Grievance Redress Issuance of Various NOCs Awards & Punishment Manager Self Service
  • 12. eindia.eletsonline.com Citizen Centric Applications to be integrated with HDIITS •Non Cognizable •Janva Jog •Missing Person •Lost Vehicle •Lost Property •Lost Passport Complaint Registration •Arms •Cyber Café •Explosive & Petroleum •Amusement •Hotel •Prohibition License Application •Permission for Performance and Booking •Road Show Permission •Loud Speaker •Permission Premises Permissions •No Objection Certificate •Police Clearance Certificate •Domicile Certificate •Police Band Booking •Right To Information Applications •Missing Person •Missing Vehicle •Missing Passport •Unidentified Dead body •Wanted Search •New License Registration Fees •License Renewal Fees •Police Band Fees •Traffic Challans Payment e-Payments •Tenant •Domestic Help •Foreigners •Community Policing •Police Friend Registration •Personal •Residence •Women •Road & Traffic •Children •Senior Citizen Security Instructions
  • 13. eindia.eletsonline.com Home Department Portal
  • 14. eindia.eletsonline.com Online Complaint Registration
  • 15. eindia.eletsonline.com
  • 16. eindia.eletsonline.com Citizen Centric Services  Complaint Registration, Janva Jog Applications such as lost passport, lost vehicle, missing person etc.  Tenant & Domestic Help Registration  Application for various Licenses/Permits for e.g., Arms, Cyber Café, etc.  Police Clearance Certificate, Domicile Certificate  Wanted Person Report
  • 17. eindia.eletsonline.com Hardware Specification Acceptance Installation of Central Server Selection of Vendor Tender Correction Field Hardware Implementation Data Digitization Acceptance Upload Authentication By Concern Unit Use in S/W After certificate of Units HDIITS (HD Integrated IT Solution) steps by CPM PERT chart
  • 18. eindia.eletsonline.com Network Survey GSWAN Administration Approval Testing of Secured Network Training Order To Implement Training in UAT manuals Implementation Of Project Testing of Manpower HDIITS (HD Integrated IT Solution) BSNL Project Approval of BSNL Implementation Survey LAN Order to implement by HD Basic Training in Computers & Font Typing
  • 19. eindia.eletsonline.com HDIITS (HD Integrated IT Solution) Website Portal Citizen Interface Security Audit Link with HDIITS project Software SRS/SDD/UAT Review by Officers / Men Practical Test UAT Manual Acceptance UAT Signed Review & Change Application Ready for Installation Correction
  • 20. eindia.eletsonline.com HD-IITS Current Status of Software 12 Oct 07 31 Mar 08 1 Sep 08 30 Nov 08 Dabhoda Pilot Started All HoD Modules Developed/ ready for UAT Deployment of all HoD Modules at GNFC Server for UAT UAT Phase-I Started Data Digitization Started UAT Phase-I Completed UAT Phase-II Started 31 Aug 09 UAT Phase-II Completed 30 Nov 09 Project Start (LoI) 18 Dec 06 Separate Review by CIO and steering group committee membersUAT Phase I Planned 1 Apr 08 – 30 Jun 08 UAT Phase II Planned 1 Jul 08 – 30 Sep 08 Go-Live Planned 1 Oct 08 Contract Signed 31 Dec 07 1 Aug 08 29 Aug 08 New Requirements in Progress
  • 21. eindia.eletsonline.com HD-IITS Current Status of Software 12-Oct-07: Police Station Module at Dabhoda police station 31-Mar-08: All other modules Developed and Ready for UAT 1-Sep-08 to 30-Nov-08: UAT Phase I 1-Sep-09 to 30-Nov-09 : UAT Phase II 1-Jul-09: Other five Police Stations (Rakhiyal, Dehgam, Pethapur, Sector 7 and Sector 21) started using HDIITS for live case data Data Digitization • Aug 2003 to Aug 2008: Approximately 97% complete • Aug 2008 till Go-Live: Ongoing New Requirements Implementation and final UAT in Progress Go-Live: Awaiting IT infrastructure
  • 22. eindia.eletsonline.com Salient Features…  End-To-End Integration of Human Resource Management Processes for Employee’s Entire Life Cycle in the Organization  Integrated Inventory Management System for Asset Management  Online Citizen Centric Services like Complaint Registration, Application for various Licenses/Permits, Police Clearance Certificates, etc.  Capable to Interface with external agencies likes NCRB, Courts, RPO, RTO, etc.  Bilingual Interface to support Local Language  Email & SMS based alerts/notifications on various events
  • 23. eindia.eletsonline.com Problems Faced In Implementation  Cost Effectiveness for getting State-of-Art Technology  Resistance within Organization  Change Management including BPRs  Capacity Building  Risk Management for Application, Data, Network, DR Site, etc.  Buy or Hire Services/ hardware etc?  Failure of earlier attempts like CCIS and CIPA  Need Legal Support for few BPRs  Content Management Service Selection

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