e-Gov Knowledge 
Exchange – Lonavala 
Era of m-Governance: Mobility in 
Governance 
(11:30 AM – 01:00 PM) 
Date: 26-Aug-14
1 
The Agenda 
Setting the context... 
1. M-Governance : Towards the next generation of public services 
2. Global ICT dev...
Heading from e-Governance towards m-Governance 
2 
M-Governance : Towards the next generation of public services 
M-Govern...
3 
Global ICT developments – Mobile penetration scenarios 
8,000 
7,000 
6,000 
5,000 
4,000 
3,000 
2,000 
1,000 
- 
ICT ...
4 
M-Government Benefits And Challenges 
Overview of conventional, electronic, and mobile government concepts 
Particular ...
5 
M-Government value chain model 
Regulatory 
 Policies 
 Standards 
 Political priorities 
Funders 
 Government 
 P...
6 
Policy formulation and guiding principles 
Policy formulation should take into consideration the following key features...
 Mobile applications and services are to a large extent Government-to- Citizens (G2C) services 
 G2C services allow citi...
8 
M-Government G2C services 
Informational services (Push services) 
A. General information for citizens (e.g. weather, 
...
9 
M-Government G2G, G2B, and G2E services 
Services are: 
 Co-ordination of government activities for inspections, contr...
10 
Mobile e-Development Model 
International Level Policies: 
 Providing loans , assistances 
 Support on national leve...
11 
Impact of m-Government 
1. Mobile Government is one of the new and important developments in e-government 
2. The high...
12 
Key International m-Governance projects 
An SMS broadcasting system which sends alert messages 
to citizens in the dis...
13 
Key International m-Governance projects 
E-Nota Project, a mobile-based system that allows 
students to access their n...
14 
Key m-Governance projects in India 
Store and forward wireless broadband network, uses a Mobile Access Point (MAP) mou...
15 
Major m-Health projects across India 
App Name: Patient appointment scheduling at Medical Institutes 
Details: The pat...
16 
Leveraging the power of m-Health in Public Health Department, 
Maharashtra 
S.No. Envisaged m-Health Application 
1 10...
Thank you 
Presentation by : 
Mrs. Sujata Saunik 
Principal Secretary 
Public Health Department
Upcoming SlideShare
Loading in …5
×

eGov KE Lonavla 2014 - Sujata Saunik, Principal Secretary, Public Health Department Government of Maharashtra

873 views
725 views

Published on

Published in: Health & Medicine
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
873
On SlideShare
0
From Embeds
0
Number of Embeds
137
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

eGov KE Lonavla 2014 - Sujata Saunik, Principal Secretary, Public Health Department Government of Maharashtra

  1. 1. e-Gov Knowledge Exchange – Lonavala Era of m-Governance: Mobility in Governance (11:30 AM – 01:00 PM) Date: 26-Aug-14
  2. 2. 1 The Agenda Setting the context... 1. M-Governance : Towards the next generation of public services 2. Global ICT developments – Mobile penetration scenarios 3. M-Government Benefits And Challenges 4. M-Government Value Chain Model 5. Policy formulation and guiding principles 6. M-Government Adoption Model by Government 7. M-Government G2C services 8. M-Government G2G, G2B, and G2E services 9. Mobile e-Development Model 10. Impact of m-Government 11. Key International m-Governance projects 12. Key m-Governance projects in India 13. Major m-Health projects across India 14. Leveraging the power of m-Health in Public Health Department, Maharashtra
  3. 3. Heading from e-Governance towards m-Governance 2 M-Governance : Towards the next generation of public services M-Governance is the adoption of mobile technologies to support and enhance government performance and foster a more connected society. It is emerging as the next big wave for information and communication technology (ICT) use in the public sector. M-Governance ensures:  Innovating service delivery – Increases access to existing services and enables the design and delivery of new services  Empowering digitally deprived citizens - Mobile technologies enables convenient access to public information and services.  Intensifying partnerships and exchange between the public and private sectors - The private sector’s growing knowledge and expertise has a major impact on public sector services.  Enhancing public sector performance and good governance - Mobile technologies provides governments with significant opportunities to achieve greater cost optimisation, improved communication, and data exchange, and expanded service delivery. Public Health Department has incorporated m-technology in form of: 1. Pull SMS (Hospitals, PHCs, Mobile Medical Units and School Health Programme) 2. Bulk SMS Eight critical success factors for successful implementation of m-Governance application are: A. Build on existing systems B. Ensure services are demand-driven C. Build capacity D. Determine who should pay E. Promote local content F. Use realistic technologies G. Build knowledge partnerships H. Ensure equitable access
  4. 4. 3 Global ICT developments – Mobile penetration scenarios 8,000 7,000 6,000 5,000 4,000 3,000 2,000 1,000 - ICT Key Statistics : Inclusion of Mobile Technology– (2009-2014) (in millions) 2009 2010 2011 2012 2013 2014* There has been constant increase in Mobile subscription across the Globe Developed Developing World Developed Developing World Developed Developing World Developed Developing World Fixed-telephone subscriptions Active mobile broadband subscriptions Mobile-cellular subscriptions Fixed (wired)-broadband subscriptions Source: ITU World Telecommunication/ICT Indicators database * Provisional
  5. 5. 4 M-Government Benefits And Challenges Overview of conventional, electronic, and mobile government concepts Particular C-Government* E-Government* M-Government Benefits A. Wider reach B. Mobility and ubiquity C. More personalisation of services D. Cost-effectiveness E. Faster information flow F. Better management G. Increased democracy H. Enabled green government Challenges A. Additional cost ( Requirement of smart phones/mobile phones) B. M-Digital divide ( Lesser acceptance by higher age group) C. Mobile mindsets (Perceived as a toll for entertainment than for serious services) D. Trust/security ( To encompass m-payment systems or other transactional public services more security is required) E. Data overload ( Continuous flow of messages or services may devalued/lost public service communications) Principles Bureaucratic process ( phone,fax) Process reengineering Seamless integration and linkage wireless devices Service time 8 hours a day, 5 days a week 24 hours a day, 7 days a week 24 hours a day, 365 days non stop Service space In-person visit, fax,phone Home and office using the internet Customer’s location and physical place Service form Several visits to offices Multi clicks to web portals One time access to needed service Source: Introduction of m.Government & IT Convergence Technology, KAIST Institute for IT Convergence. *C-Government – Conventional Government *E-Government – Electronic Government
  6. 6. 5 M-Government value chain model Regulatory  Policies  Standards  Political priorities Funders  Government  Private partners Government Systems/databases  Analytics  Integration  Interoperability  Portability  Reliability  Security  Shared Services  Standards and protocols  Support M-Government  Citizen Engagement  Customer Services  Economic development  Education  Health  Governance  Payments  Enterprise Apps  Mobile Workers  Public Safety Developers Applications Platform, Integration Content Providers Aggregators Developers Hardware Vendors Handsets, PDAs Laptops Internet Service Provider Mobile Service Provider Access Technologies Citizens Business Government Source: Susan Cable, Public Technology Institute
  7. 7. 6 Policy formulation and guiding principles Policy formulation should take into consideration the following key features for the next generation of public services Participatory, measurable and transparent ► Transparency and citizens’ ability to measure the outcomes and impact of government programmes, and to participate in their development Restructured government ► Governments should move towards more cooperative models of service and policy design and delivery Citizen Centric ► Policy with citizens as focus m-government is not a substitute for e-government. Not all applications can run on mobile devices nor should they. Not all wireless connections are cost competitive compared to wired connection m-Government should be conceived and developed as part of the overall e-government strategy and programme Balance the m-Government applications. It should not be trivial neither should be too difficult and should be user friendly. In deploying m-government applications ensure that citizens get exactly what the application claims to be able to deliver in the shortest possible time M-Government Guiding Principles
  8. 8.  Mobile applications and services are to a large extent Government-to- Citizens (G2C) services  G2C services allow citizens to stay current on government information, ask questions, request services, complete transactions, submit comments, report problems, request emergency assistance and access data.  M-Government G2C services fall into four categories: 7 M-Government Adoption Model by Government Primary delivery models of m-government: m-Government to citizen (mG2C) m-Government to business (mG2B) which refers to the interaction between government and citizens describing the interaction of government with businesses m-Government to employee (mG2E) m-Government to government (mG2G) concerning the interaction between government and its employees referring to inter-agency relationships and the interaction between government agencies Front office applications Back office applications Individual Organisation A. Informational and educational services B. Interactive services C. Transactional services D. Governance and citizen engagement Source: Oui-Suk, Uhm (2010), Introduction of m.Government & IT Convergence Technology, KAIST Institute for IT Convergence
  9. 9. 8 M-Government G2C services Informational services (Push services) A. General information for citizens (e.g. weather, tourism, health, public safety, services, regulation) B. Specific information (e.g. exchange rates, market rates, exam results, public hearing/meeting schedules, service or fee changes) C. Emergency alerts (e.g. severe weather, terrorism, fires, accidents, health risks) D. Health and safety education (prevention and preparedness) E. Educational programmes F. Notifications (e.g. library book deadlines, security notifications, social media posts) Interactive services A. Health services (e.g. screening and tests, monitoring, health forms) B. Education services (e.g. grades, admissions, exam results) C. Security services (e.g. crime reporting, service requests, law enforcement, emergency assistance requests) D. Filing claims and reporting problems (e.g. service interruptions, suspicious activity, voting issues, complaints about government officials) E. information inquiry services (e.g. traffic and transportation availability, service request status) Transactional services A. Employment (e.g. job postings, applications, matching services, interviews) B. Government transfer programmes (e.g. food coupons, relief compensation, basic income grants, etc.) C. Paying taxes (e.g. income, real estate, etc.) D. Signing a transaction with mobile signature Governance and citizen engagement A. Citizen engagement (to strengthen a citizen-centred approach to government and to involve citizens in policy development and decision making) B. Elections and voting
  10. 10. 9 M-Government G2G, G2B, and G2E services Services are:  Co-ordination of government activities for inspections, controls and supervisions  Security services (law enforcement, citizens’ security)  Access to knowledge bases and records (public safety, health, education, etc.).  Emergency management G2G applications and services Services are:  Providing information regarding policies, regulations, forms, and applications related to procurement, licensing, permitting and payment of taxes, as well as support of small and medium enterprises and business development  Providing support as accessible kiosks and low-cost handsets, digital signature services, SMS weather and market updates, mobile wallets and maps for transport and tourist sites G2B applications and services Services are:  Providing tools, training, and data access to employees for enhancing organisational efficiencies and accountability G2E applications and services
  11. 11. 10 Mobile e-Development Model International Level Policies:  Providing loans , assistances  Support on national level policies  Finding foreign investors in mobile sectors  Development of standards National Level Policies:  Govt. involvement in mobile telecom projects  Level of competition in mobile sector  Level of tariff/no-tarriff barriers to ICT products  Educating potential adopters Cultural factors:  Preference of mobile phone over fixed phones  Propensity to share communication tools  Education and skills  Appropriateness of content Penetration rate and the degree and types of mobile phone uses:  Health  Education  E-commerce  Entertainment  Investment  Civic participation  Safety Other factors:  Geographical structure  Availability and price structure of fixed lines Level of investments in mobile products and services Economic factors  Major economic activities  Composition of national economy  Income and purchasing power Availability and price structures of mobile phones and services Mobile technology effects:  Low fixed and operating costs  Low social barrier to adoption  Innovative pricing  Geographical flexibility Source: The Global Digital Divide and Mobile Business Models: Identifying Viable Patterns of e-Development, University of Rhode Island, USA.
  12. 12. 11 Impact of m-Government 1. Mobile Government is one of the new and important developments in e-government 2. The high rate of mobile phone penetration opens a new channel for governments to reach their citizens 3. Mobile business applications may not be easily applied to governmental administration 4. Government will take time to provide m-services at par with private m-services 5. A unified information campaign could be launched by government to advertise all its SMS- based services, will raise people awareness and use of these services 6. Mobile applications in disaster management will be one of the most useful and critical areas of implementation 7. There is need to enhance the electronic linkages among and within department 8. Localisation should be an inherent feature for more penetration of m-services
  13. 13. 12 Key International m-Governance projects An SMS broadcasting system which sends alert messages to citizens in the district regarding meteorological and high-rain risks, low temperatures, potential disasters, and emergency locations, as well as contact numbers. Mexico Citizen alert system sends notification for library book deadlines and passport renewals, as well as flight information Singapore SMS-based services includes alerts of delays in public transport, notification of examination results, availability of parking spaces and alerts on the location of drug-sniffing dogs. Australia The bulk of SMS news sends timely information about market prices and new seeds and fertilizers, as well as information on vocational education courses, health education and nutrition. Sri-Lanka Mobile Alert System provides instructions to citizens via their mobile devices in case of natural disasters, accidents and other emergencies Denmark G2C emergency notifications via SMS are sent for limited drinking water supplies Malaysia G2C emergency notifications via SMS are sent for limited drinking water supplies Malaysia The “M4Girls” innovative project provides mobile phones loaded with educational material to help students from disadvantaged backgrounds improve their proficiency in key subjects like mathematics. South Africa ‘Bridgeit’ is an educational programme which uses mobile technology to enable in-context learning, such as geographically- mapped Wikipedia entries and mobile astronomy to point and identify stars. Tanzania Disaster information messaging service, via a cell broadcast system (CBS), to mobile phone subscribers located within base stations who receive disaster information messages on impending natural disasters Korea
  14. 14. 13 Key International m-Governance projects E-Nota Project, a mobile-based system that allows students to access their national examination results via their mobile phones Rwanda MMS system enables citizens to send photos of criminal suspects to law enforcement agencies and fight against terrorism (criminals have been caught using both of these services). Ireland A mobile version of the national portal via WAP-equipped phones, which enables to communicate with all government entities and access their services, in addition to other services, via text message. Bahrain Integrated Clinic Management System (ICMS) enables seamless update and retrieval of patients’ records, providing real-time access to accurate patient information, using Radio Frequency IDentification (RFID) technology to match appropriate drugs to patients, and providing an alert system that enables doctors to get critical lab results via SMS. 150+ government services are now accessible via mobile phones using a common SMS number, SGOVT (74688). Singapore Allows search on missing children’s information via website, mobile web and twitter Korea Istanbul’s SMS tax service enables citizens to query and pay their taxes via SMS, along with a reminder module for their tax payment deadlines and tax amounts upon registration. Istanbul Malta’s lifelong learning “cradle to grave” certificate service provides the public with the ability to order official documents from a central registry and pay for copies by cell phone and have them delivered to their homes. Malta and have them delivered to their homes. In Turkey mobile signature is valid for signing commercial and public services and banking transactions. Two of three mobile phone operators offer m-signature services, namely Turkcell and Avea. Turkey
  15. 15. 14 Key m-Governance projects in India Store and forward wireless broadband network, uses a Mobile Access Point (MAP) mounted on a regular passenger bus to transmit information between village and district headquarters. Villagers can request information about their land records through a PC in a WiFi-enabled village kiosk. The request will be stored in the computer until a bus with a MAP passes and collects the information wirelessly. The information is then transferred to the district headquarters when the bus is within range of the WiFi-enabled systems based at headquarters. The villager gets the response when the bus “delivers” the information back to the PC in the village kiosk. India's DakNet “The Voice of the people” – an innovative model of Citizen Service Centers (CSCs) Citizens can register and then track the status of their petition via a nearby Kiosk center. The complaint is then transferred to designated officials, who can read but cannot modify it. It has many unique features including one which enables citizens to follow the movement of their complaint with the help of a mobile phone (IVRS and SMS). Lokvani – The Voice of the people – An innovative model of Citizen Service Centers (CSCs) Tax Information Network (TIN), hosted by National Securities Depository Limited (NSDL) on behalf of Income Tax Department (ITD), offers a facility to verify whether banks have correctly uploaded the details of tax deposits to ITD through SMS. The tax payer will get the information against which TAN/PAN the payment has been accounted with the confirmation whether amount entered is matched or not. There will be special charges for these SMS. These charges may vary from one mobile service-provider to another. The charge structure can be obtained from the concerned service-provider. SMS based services for Challan status enquiry
  16. 16. 15 Major m-Health projects across India App Name: Patient appointment scheduling at Medical Institutes Details: The patient can register/take appointment for his visit in the medical institute. The patient can take an appointment with the doctor at a fixed date and time App Name: Battling counterfeit medicine with an SMS Details: A cost effective solution to fight the problem of counterfeit drugs using digital mass serialization. Critical information like drug name, batch number, and expiry date about drugs purchased by using SMS facility will be provided to the consumer mobile number App Name: Survey of Hospitals to check compliance for IPHS Details: Facilitating periodic audit/surveys of the health institutions as per Indian Public Health Standards (IPHS). There are 10 parameters/criteria assigned which were to be filled through the surveys . Data received are integrated with GIS maps. App Name: Education and Care by ASHAs and ANMs to pregnant woman Details: A job aid tool containing illustrations and audio messages covering essential topics in ante-natal care which an ASHA or ANM can use to educate pregnant women in her village, regardless of their level of literacy. App Name: Disease and Epidemic Outbreak Tracking Details: SMS alerts on outbreaks of communicable diseases along with its preventive measures. App Name: Disease and Epidemic Outbreak Tracking Details: With the use of a hand held device and an inbuilt application based on tele-medicine and micro insurance rural healthcare delivery is insured. App Name: Dr. SMS Details: SMS based information is provided on contact details of nearest health facility/speciality centre in the needed hour.
  17. 17. 16 Leveraging the power of m-Health in Public Health Department, Maharashtra S.No. Envisaged m-Health Application 1 102, 104 and 108 should be pre-loaded in Sim Card contacts 2 Access to patient records, lab test results, latest drug reference databases 3 Requests for urgent blood donations 4 SMS alerts on outbreaks and its preventive measures 5 Electronic billing for in-home health care workers. (ANMs and ASHAs) 6 Health and safety education (prevention and preparedness) 7 Monitoring medical practitioner performance on daily basis (Pull SMS technology) 8 Emergency assistance request by citizens based on GPS data 9 ‘Text4baby’ concept provides timely and expert health information through SMS text messages to pregnant women and new mothers through their babies’ first year 10 Integration of HMIS on Mobile (Data updation via SMS) 11 M-Application to register for organ donation by interested citizens 12 Tie up with private player to promote (pre-loaded information on health)
  18. 18. Thank you Presentation by : Mrs. Sujata Saunik Principal Secretary Public Health Department

×