Government■ Before the proliferation of technology and ICT initiatives in Governance, governments were unable to reach out to citizens and extend services that elevate large sections of the society.■ IT interventions, process automation etc has increased the levels of efficiency and reach in public service delivery.eGovernment■ Technology has enabled governments to better and more effectively serve their citizens.■ Technology has enabled the transformation of public service delivery from traditional methods to more engaged, improved systems. ■ eGovernance enables governments to impart better, efficient public services through various electronic ways.Disruptive Forces■ Data, Cloud, Mobility and social media already exists in the eGovernance ecosystem, but these individual forces are now converging to shift the technology landscape and alter the way technology is delivered to citizens by governments.Future of eGovernance■ The future of eGovernance is SMART Governance. It goes beyond traditional models as it integrates individual technologies and brings them together to delver more Connected, Accessible, Informitive and Sustainable solutions to citizens.
Education■ Technology is disrupting education, expanding the education ecosystem beyond traditional lecture halls and classrooms to accommodate learners' preferences for Time, Place, Style and previous levels of Attainment.■ Personalized learning pathways through personal computers, mobile devices and tablets are making online learning more accessible, increasing the reach of education.Healthcare■ Interactive Mobile Health Coaching programs■ Personalized Disease Control & Prevention methods■ Improved maternal health, infant care, children health and old age careBanking■ The way banks deliver to their customers is being rapidly transformed with the emergence of mobile banking, mobile payments and NFC payment technology.■ Banking institutions are one of the biggest consumers of information in the form of Analytics and Big Data. This is where information and technology will potentially deliver the critical success factors in delivering improved Banking solutions to citizens.Public Service Delivery■ ICT is enabling the Government to engage with and empower the citizens.■ ICT is bringing more Transparency & accountability and improving quality – from decision making to service delivery.
Governments are already embracing technologies such as Mobile, Analytics social media and social networks and Cloud. But these technologies are being applied in isolation or individually. The potential opportunities as well as certain challenges that will emerge when these technologies converge to for a nexus, is unrealized.By effectively combining these individual technologies to creating solutions that are mutually supporting and complementing – eGovernnance can be taken to the next level of futuristic public service delivery models.
When individual forces of Information, Social, Mobility and Cloud converge – their mutual reinforcement brings next generation solutions to deliver SMART Governance to citizens When these four individual forces or technologies converge to deliver solutions that compliment and leverage on the strength of each other – that mutual reinforcement or integration of all for technologies to bring a combined solution is what redefines public service delivery.Through eGovernance, governments have already adopted the above technologies, but when they are applied together to compliment each other – that creates SMART Governance.
By embracing new innovations in technology and effectively leveraging the opportunities created by new technology trends, Governments can bring SMART Governance to build a smart Nation.
e- Uttar Pradesh 2013 - Innovations in ICT - Prachi Sharma, President & CEO, Samin Tekminds India Pvt. Ltd