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eOdisha Summit 2014 - e-Governance – The... - Vidyesh Khanolkar, Head...

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  • 1. eGovernance – The Road Ahead: Challenges of Procurement & Service Delivery Vidyesh Khanolkar
  • 2. Service Delivery Levels • Level 1.0 • Manual
  • 3. Service Delivery Levels • Level 2.0 • Automated in parts – paper assembly line converted to computer based assembly line
  • 4. Service Delivery Levels • Level 3.0 • Automated through the process and online but in silos
  • 5. Service Delivery Levels • Level 4.0 • Automated, online and across silos but within a organization unit
  • 6. Service Delivery Levels • Level 5.0 • Automated across silos but within a state
  • 7. Service Delivery Levels • Level 6.0 • Automated and integrated nation wide
  • 8. Where are we today • Level 2.5
  • 9. Challenges • Identity Management • Data security • Data governance • Process rationalization
  • 10. qq

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