eGovernance - The Road Ahead:
Challenges of Procurement and Service Delivery
Rajendra Dhavale
Sr. Director: Presales
24th ...
What should you consider from both a
Management & Security perspective?
eGOV Services
A service is a deliverable of the Govt. as perceived by the Citizens
Stamp/Property
Registration

Treasury
I...
perennial operational challenges:
do you know what is impacting your service delivery?
Little issues add up
05:00

06:00

...
What is needed in a complete security solution?
Evaluate, Authenticate, Authorize, Access

Web
Portal

VPN

Mobile
App

Ki...
Questions & Discussion

rajendra.dhavale@ca.com

© 2013 CA. All rights reserved.
© 2013 CA. All rights reserved.
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eOdisha Summit 2014 - e-Governance – The Road Ahead... - Rajendra Dhavale, Senior Director...

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eOdisha Summit 2014 - e-Governance – The Road Ahead... - Rajendra Dhavale, Senior Director...

  1. 1. eGovernance - The Road Ahead: Challenges of Procurement and Service Delivery Rajendra Dhavale Sr. Director: Presales 24th January 2014 , Odisha © 2013 CA. All rights reserved. © 2013 CA. All rights reserved.
  2. 2. What should you consider from both a Management & Security perspective?
  3. 3. eGOV Services A service is a deliverable of the Govt. as perceived by the Citizens Stamp/Property Registration Treasury Information System FIR’s/ Memos Small Savings Application Water/ Property Tax Sales/ Excise/ VAT Taxes SDC Systems Other DC Apps & DB’s Security SWAN Servers Internet Storage CSC Networks 3 3 Citizen © 2013 CA. All rights reserved. 3 © 2013 CA. All rights reserved.
  4. 4. perennial operational challenges: do you know what is impacting your service delivery? Little issues add up 05:00 06:00 07:00 08:00 09:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 SLA/OLA compliance Web Server 99% Application Server 99% Middleware 99.999% Database Systems Network And who is measuring the real user experience… and managing the whole service? Citizen Service © 2013 CA. All rights reserved. 4 99.99% 99.9% ? Unavailable or slow Available, performing as expected 4 4 99.9% © 2013 CA. All rights reserved.
  5. 5. What is needed in a complete security solution? Evaluate, Authenticate, Authorize, Access Web Portal VPN Mobile App Kiosk Govt Portal Valid ID Authenticated Who are you? Do you have the right credential? Is this your Is your behavior normal device and history as and geo-location? expected? Advanced Authentication 5 5 © 2013 CA. All rights reserved. 5 © 2013 CA. All rights reserved. Access Granted Are you allowed Whether you have to access this required resource? entitlements? Authorization
  6. 6. Questions & Discussion rajendra.dhavale@ca.com © 2013 CA. All rights reserved. © 2013 CA. All rights reserved.
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