eOdisha Summit 2014 - eGovernance in Odisha... - Padma Mahanti, Regional Passport Officer, Odisha

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eOdisha Summit 2014 - eGovernance in Odisha... - Padma Mahanti, Regional Passport Officer, Odisha

  1. 1. o o o o o o o o o
  2. 2. • • • • • • • • • • • • Public-Private-Partnership model Build Own Operate Transfer (BOOT) model
  3. 3. 2007 – 2009 2010 - 2011 2012 Onward
  4. 4. 77 PSKs across 23 states in 63 cities 180 Missions & Posts, 34 Immigration Centres 0.75 Million sq ft of real estate 7000+ Users trained: 14,600+ 650+ Transactions / Sec 70 Lac+ Online Business Transactions / Day 99.99 % System Availability 20,000+ 90 m+ Records 17 1.5 Crore+ Applications received till date 1.4 Crore+ 1.5 Crore+ 1700+ RPO Staff, 2200+ Police & 3000 TCS customer service staff migrated from legacy system Additional Citizen Service Hours/Day Passports Issued Calls to date @Call Center Calls Daily Languages supported at the 24x7 Call Center 42,000+ Daily Footfall 99.5% Citizen Satisfaction Index at PSKs
  5. 5. Increased reach & accessibility Standardized processes across all passport offices Increased transparency - 77 PSKs, 37 RPOs pan India; 1800+ service counters added - Increase in citizen service time from 4 to 7 hours - Online Portal & Multi-lingual call center - Re-engineered efficient processes - End-to-end automation - Real time data : Accurate /timely decision making - Granting Decision in front of applicant - FIFO & Workflow based services - SLA based services Best in class facilities - World class Infrastructure at PSKs - Special facilities for physically challenged - Comfort and Convenience to applicants Certainty of services - Single visit to PSK , Granting decision in front of applicant - Avg. time for Police Verification : 11 to 45 days - Avg. Passport dispatch time (excl. PV time) : 3 to 30 days Increased Reliability Automated processes 2008 - Issuance of error free passports - Strengthened Duplicity & PAC check - Biometrics data capture 2013
  6. 6. Social Impact Citizen Service Impact Environmental Impact National Security   
  7. 7. My Government has successfully completed the implementation of the Passport Seva Project, one of the mission-mode projects under the National e-Governance Plan, to deliver passport related services to our citizens in a timely, convenient and transparent manner Pranab Mukherjee, President, India Addressing the Joint Sitting of the two Houses of Parliament My Government has embarked upon a comprehensive overhaul of the Passport issuance system through the mission-mode "Passport Seva Project" which is expected to be fully implemented during 2012. Pratibha Patil, Former President, India

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