SOCIAL
INCLUSION
Through
E-Governance.
Future Directions

Kishalay Bhattacharyya
National Business Head-Govt./PSU/BFSI
and...
Social Inclusion…..Electronic
Governance
Social inclusion, the converse of social exclusion, is an affirmative action to
c...
Key Factors towards improvement
The Government’s central aim is to improve everyone’s
quality of life, now and for the fut...
A power tool towards a unified society
and One Land

4
Social Inclusion: Ideas for service
providers
From a service perspective, social inclusion frameworks can be used
to think...
Parameters for larger role

6
UID---an unique tool for reducing Social
Exclusion
"Aadhaar will act as the socially inclusive factor where many are
denie...
Key Challenges
Across the four pillars of e-Governance – People, Processes, Technology
and Resources, the key concerns are...
RICOH
An Overview

Imaging
Imaging

Ricoh India Limited
January 2014

IT Services
IT Services
Communication
Communication
Ricoh Worldwide
• Ricoh

Company, Ltd.

Founded: February 6, 1936
Number of Companies : 231
Number of Employees : 109,212
...
Ricoh Products & Services

Services

Business
Process
Outsourcing

IT
Services

Document
Process
Outsourcing

Managed
Prin...
Ricoh Group Principal Brands
The Ricoh Group provides products and services under the following brand names.

12
Evaluation by Society
Ricoh is highly evaluated by rating agencies and international surveys.

Fortune Global 500 company
...
Ricoh
India
Overview
Ricoh India Key Locations

Gandhinagar, Gujarat
Multi Purpose Facility

Delhi NLC

NLC & Multi Purpose
Production (TM Slit...
Ricoh India Product Portfolio
 Provide Products + Services + Solutions under one Umbrella
Imaging

IT Services

Communica...
Imaging & Communication Products
MFP s (BW & Color)

Document Solutions

Laser
Printers (BW
& Color)

Digital
Cameras

Pro...
Ricoh IT Infrastructure Services Portfolio

18
Ricoh Cloud & Software Services
 Two ISO 27001
Certified Data Centers
in New Delhi &
Kolkata.
 ISO 9001, 14001 &
CMMI Le...
RicohDocs Platform
e-Office
e-Office

 www.ricohdocs.com

CRM
CRM
Document Management
Document Management

RicohDocs
Rico...
360 Degrees Approach
One Stop Business Solutions Provider for Increasing Workplace Efficiency of Corporate
One Stop Busine...
Our Key Alliances
Brand names and product names mentioned in this presentation are trademarks of their respective owners

...
Some of our Customers

RCC INSTITUTE OF
INFORMATION
TECHNOLOGY

23
Our Experiences
UID Enrollment ––Population of more than 22Crores covered in the states of Haryana, Chattisgarh,
UID Enrol...
Value – Creating CSR Activities
Integrating social contribution and marketing

 Education Support Program in India
© Save...
Thank You
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eHaryana 2014 - Social Inclusion through e-Governance Future Directions - Shri Kishalay Bhattacharyya, National Business Head – Government...

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  • Ricoh Group is a Japanese company with head quarters in Tokyo. Ricoh Group is made up of five regions.
    Ricoh Company, Ltd. (Ricoh Group Global Headquarters)
    Ricoh Japan Corporation (Japan Headquarters)
    Ricoh Americas Corporation. (Americas Headquarters)
    Ricoh Europe PLC (European Headquarters)
    Ricoh Asia Pacific Pte. Ltd. (Asia Pacific Headquarters)
    Ricoh China Co., Ltd. (China Headquarters)
  • Ricoh Managed Document Services is at the heart of our global strategy to transform our business.
    Ricoh MDS is an ideal showcase for our innovations. <CLICK> As we expand our services offering, we continue to innovate our products to deliver new and unique value for our customers.
    But Ricoh’s foundation remains in information, whether paper or image, cloud or hand-held.
    With such a strong foundation in information, it only makes sense to
    expand a traditional MPS offering to manage more than just print. We do this with Document Process Outsourcing and Business Process Outsourcing services.
    This is what we call Managed Document Services…. MPS and Beyond.
    This will be explained later in the presentation in more depth
  • Due to vast research and development investments, sales, marketing, network and world-class products, Ricoh has grown to be a global dominant leader in the worldwide office equipment marketplace.
  • Here is a basic slide that shows the situation at a workplace before & after introducing Ricoh’s solutions & services.
    With any type of business, information relates to your work flow.
    <CLICK> You receive, process and <CLICK> send out information everyday.
    Choosing the wrong partner would mean the information would not reach the right person, at the right time.
    <CLICK> Furthermore, you miss out on the chance to accelerate the flow of information, to minimize impact to the environment, or to optimize the cost of operations
  • MFP – 17 to 90 ppm, CP – 90 to 130 ppm, PP – 60 to 135ppm, cf, WF – A0 printing
    TGOS – carbon emission reporting
  • Here is a basic slide that shows the situation at a workplace before & after introducing Ricoh’s solutions & services.
    With any type of business, information relates to your work flow.
    <CLICK> You receive, process and <CLICK> send out information everyday.
    Choosing the wrong partner would mean the information would not reach the right person, at the right time.
    <CLICK> Furthermore, you miss out on the chance to accelerate the flow of information, to minimize impact to the environment, or to optimize the cost of operations
  • Here is a basic slide that shows the situation at a workplace before & after introducing Ricoh’s solutions & services.
    With any type of business, information relates to your work flow.
    <CLICK> You receive, process and <CLICK> send out information everyday.
    Choosing the wrong partner would mean the information would not reach the right person, at the right time.
    <CLICK> Furthermore, you miss out on the chance to accelerate the flow of information, to minimize impact to the environment, or to optimize the cost of operations
  • Switch from Capex to Opex model
    No need to spend Lakhs on servers, networking, power and cooling
    Customer can anytime ask to increase vCPU, RAM and Storage. CSP scales up his resources within hours. Hence customer doesn’t have to buy new hardware everytime they want to scale up.
    Cloud Service Provider makes sure your server is up and running at all times. So you outsource your headache, don’t have to work late night and can relax on weekends.
    Hundreds of customers are accommodated in one data center. So cloud computing is highly Eco Friendly
  • Here is a basic slide that shows the situation at a workplace before & after introducing Ricoh’s solutions & services.
    With any type of business, information relates to your work flow.
    <CLICK> You receive, process and <CLICK> send out information everyday.
    Choosing the wrong partner would mean the information would not reach the right person, at the right time.
    <CLICK> Furthermore, you miss out on the chance to accelerate the flow of information, to minimize impact to the environment, or to optimize the cost of operations
  • eHaryana 2014 - Social Inclusion through e-Governance Future Directions - Shri Kishalay Bhattacharyya, National Business Head – Government...

    1. 1. SOCIAL INCLUSION Through E-Governance. Future Directions Kishalay Bhattacharyya National Business Head-Govt./PSU/BFSI and Head Alliances Imaging Imaging IT Services IT Services Communication Communication Ricoh India Limited February 2014
    2. 2. Social Inclusion…..Electronic Governance Social inclusion, the converse of social exclusion, is an affirmative action to change the circumstances and habits that lead to (or have led to) social exclusion. The World Bank defines social inclusion as the process of improving the ability, opportunity, and dignity of people, disadvantaged on the basis of their identity, to take part in society. 2
    3. 3. Key Factors towards improvement The Government’s central aim is to improve everyone’s quality of life, now and for the future. Globally, the Govt. has identified four key areas for Social inclusion: Electronic service delivery; Improving use of knowledge •knowing how to gain access the technology; •knowing how to use the technology; and •knowing what advantages it brings (incentives). Relating to the outside world; and Improving internal processes/systems. 3
    4. 4. A power tool towards a unified society and One Land 4
    5. 5. Social Inclusion: Ideas for service providers From a service perspective, social inclusion frameworks can be used to think about: •How existing services and programs can be conceptualised (or reconceptualised) using a social inclusion framework; •How future services and programs can be developed to reflect a social inclusion perspective. •Extent to which there is involvement and input of community members in corporate governance; employment and training opportunities; and evaluation and monitoring of services and programs Govt runs. •Review and reflect upon the physical accessibility of the service (e.g., access to public transport, disability access, safety of the local area, provision of childcare, affordability of fees, service threshold criteria) and ways in which the service has addressed these issues 5
    6. 6. Parameters for larger role 6
    7. 7. UID---an unique tool for reducing Social Exclusion "Aadhaar will act as the socially inclusive factor where many are denied social benefits because they cannot prove their identity. Concomitantly, the poor and marginalized are denied the opportunity to lead a life of dignified existence," • Financial Inclusion will be achieved in the system when all Bank/Loan Accounts are identified with UID • Land Records linked to UID will eliminate benami holdings • PDS to the right family in right quantity always • Disbursal of benefits like Pension • RTO Dept. • Passport Office • Insurance facilities will be given to the one insured • Attendance systems etc. 7
    8. 8. Key Challenges Across the four pillars of e-Governance – People, Processes, Technology and Resources, the key concerns are: 1.Inability to replicate isolated successes with a quick turnaround, 2. Lack of skills in large-scale effective project management, and thoughtful process re-engineering; and the resulting delays in overall project execution, 3.zero or poor connectivity at the district, block and village level. 4.Successful implementation of IT projects, in governments or private sector, often faced with respect to the change in design or scope of a project. • Funding issues • Red Tape – Involvement of too many agencies for various Services 8
    9. 9. RICOH An Overview Imaging Imaging Ricoh India Limited January 2014 IT Services IT Services Communication Communication
    10. 10. Ricoh Worldwide • Ricoh Company, Ltd. Founded: February 6, 1936 Number of Companies : 231 Number of Employees : 109,212 *as of March 31, 2013 • Ricoh Founding Principles   The Spirit of Three Loves−    Love your neighbor    Love your country    Love your work Net Sales : USD 23 Billion Net worth : USD 9 Billion 10
    11. 11. Ricoh Products & Services Services Business Process Outsourcing IT Services Document Process Outsourcing Managed Print Service Cloud Services New products Products Projections systems Production printing Multi Functional Products Laser printers GELJET Printers Digital cameras 11
    12. 12. Ricoh Group Principal Brands The Ricoh Group provides products and services under the following brand names. 12
    13. 13. Evaluation by Society Ricoh is highly evaluated by rating agencies and international surveys. Fortune Global 500 company Recognized by FTSE4Good Index for meeting High Standards (10 consecutive years ) Global 100 “Most Sustainable Corporations in the world” (9 consecutive years) “World’s 100 Most Ethical Companies” for 5 years in a row “World's Best Office Electronics Companies in Social and Environmental Performance” 13
    14. 14. Ricoh India Overview
    15. 15. Ricoh India Key Locations Gandhinagar, Gujarat Multi Purpose Facility Delhi NLC NLC & Multi Purpose Production (TM Slitting, Toner Bottling, Spare Parts, Refurb.) Center Total Plot Area: 40,700 sq mtr Built up area: 21,000 sq mtr Kolkata (Salt Lake) Multi Purpose Facility NLC & Ricoh Business Zone, IT Hub & Training Center Total Plot Area: 8,100 sq mtr Built up area: 3,360 sq mtr Mumbai NLC Head Office   Region Office Bangalore Bangalore Branch   NLC (National Logistics Center) Cloud Data Centers https://ricoh.co.in/support/sales-network/#office-locations 15
    16. 16. Ricoh India Product Portfolio  Provide Products + Services + Solutions under one Umbrella Imaging IT Services Communication Cloud /Network Smart Presenter Security Cloud Printing Video Conference PJS Printer Mobile Device Managed IT Services Paperless Meeting Mobile Device 16
    17. 17. Imaging & Communication Products MFP s (BW & Color) Document Solutions Laser Printers (BW & Color) Digital Cameras Production printers Copyprinter Projection Systems Wide Format Products Communication 17
    18. 18. Ricoh IT Infrastructure Services Portfolio 18
    19. 19. Ricoh Cloud & Software Services  Two ISO 27001 Certified Data Centers in New Delhi & Kolkata.  ISO 9001, 14001 & CMMI Level 3 organization.  www.ricohidc.com  24x7 Toll Free Customer Care Services.  1000+ resources across India. 19
    20. 20. RicohDocs Platform e-Office e-Office  www.ricohdocs.com CRM CRM Document Management Document Management RicohDocs RicohDocs Platform Platform Digitization Digitization ERP ERP Warehouse Warehouse Management Management ..etc etc…. ..etc etc…. Available On Your Premise & on Ricoh Cloud Available On Your Premise & on Ricoh Cloud
    21. 21. 360 Degrees Approach One Stop Business Solutions Provider for Increasing Workplace Efficiency of Corporate One Stop Business Solutions Provider for Increasing Workplace Efficiency of Corporate Enterprises & Government Agencies through IT Automation & Process Integration Enterprises & Government Agencies through IT Automation & Process Integration IT & Business Consulting, Business Platforms, BPO, G2C Services, Social, Mobility, Analytics, Cloud Adaptability CRM, Document Management System, Hospital Information System, ERP, Business Intelligence, HRMS, Project Management Tool etc. Imaging & Communication, Endpoint Compute, Data Centers, Networking, Security, Licensing, Virtualization, DR, Cloud Infra
    22. 22. Our Key Alliances Brand names and product names mentioned in this presentation are trademarks of their respective owners Endpoint Infrastructure Data Center Infrastructure Information Security Virtualization Backup Infrastructure Management Networking Cloud & Software Services 22
    23. 23. Some of our Customers RCC INSTITUTE OF INFORMATION TECHNOLOGY 23
    24. 24. Our Experiences UID Enrollment ––Population of more than 22Crores covered in the states of Haryana, Chattisgarh, UID Enrollment Population of more than Crores covered in the states of Haryana, Chattisgarh, Madhya Pradesh & Tamilnadu Madhya Pradesh & Tamilnadu Govt of UP ––IT Infrastructure Solutions to various Departments of State Govt. Govt of UP IT Infrastructure Solutions to various Departments of State Govt. Govt of Assam ––More than 35,000 Cloud Service based Laptops to Education Department Govt of Assam More than 35,000 Cloud Service based Laptops to Education Department Govt of Chattisgarh ––Rate Contract to Supply more than 22Lac Tablets to students of the state Govt of Chattisgarh Rate Contract to Supply more than Lac Tablets to students of the state Govt of West Bengal ––IT Solutions for various Departments, Collaboration with Webel on G2C Govt of West Bengal IT Solutions for various Departments, Collaboration with Webel on G2C Services Services Govt of Bihar ––Rate Contract for Desktops and Storage, e-Library project for Department of Govt of Bihar Rate Contract for Desktops and Storage, e-Library project for Department of Education Education Various PSU’s ––Multiple Products and Solutions to all Navratna’s & Maharatna’s Various PSU’s Multiple Products and Solutions to all Navratna’s & Maharatna’s BFSI Segment ––Multiple Products and Solutions to almost all Govt and Private Banks BFSI Segment Multiple Products and Solutions to almost all Govt and Private Banks A major Bank in North East ––Hosting of Core Banking System in Ricoh’s Kolkata Data Center A major Bank in North East Hosting of Core Banking System in Ricoh’s Kolkata Data Center Corporate Customers ––Imaging, IT Services & Communication Solutions to Products & Solutions to Corporate Customers Imaging, IT Services & Communication Solutions to Products & Solutions to more than 50,000 customers in all parts of the country more than 50,000 customers in all parts of the country 24
    25. 25. Value – Creating CSR Activities Integrating social contribution and marketing  Education Support Program in India © Save the Children Japan Children discuss to improve the school Teachers practice using the machine 25
    26. 26. Thank You
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